SNTC user can´t view uploads done from CSPC

[sntc]

Hi Team,

I have access to SNTC with my login ( sntc@atelecom) and we can see uploads made from CSPC  installed on the customer

But when my customer logon to their SNTC Portal , they can´t see this upload made, last upload done appears as 28 septembre

Note that I generate certificate from my login of SNTC and applied on the CSPC of the customer

My question is that because I generated the certificate from my login (sntc@atelecom), it´s the reason that my customer can't see the uploads made from CSPC ?

or if  is there a sync to be done ? 

or need I generate the certificate from my customer´s login to the same can see uploads made from CSPC ?

[Supriya Patel]

Hi,

Please let me know below via private message:

End customer company name:

Customer CCOID who is not able to see upload on portal:

Screenshot of 'upload processing' tab using customer CCOID:

Thanks,

Supriya