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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

SNTC System Maintenance Downtime

On Friday, November 27th at 20:30 PST to Saturday, November 28th at 08:30 PST, Smart Net Total Care will be performing system maintenance on the Portal. The Portal will not be available during this window. Collector upload processing will not be affected.

CSPC 2.9 Migration Guide is now

Cisco has made available the CSPC 2.9 Migration Guide to assist CSPC 2.8 Installations with upgrading to CSPC 2.9. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020.

CSCP 2.9 Migration Guide (ZIP – 468 KB)

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts are now available. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Cisco Tech Support App - Install-at Location Feature

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Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.

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