Cisco Community
English
Register
Cisco Community Events are getting a new name! LEARN MORE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

New CSPC Version Available!

There's a new version of collector software available that addresses an important vulnerability. You should update to the latest CSPC version as soon as possible. Read this community post for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-03-2016 09:43 AM
188 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
Karen Marshall
‎06-07-2016 11:40 AM
275 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
Karen Marshall
‎04-01-2016 10:15 AM
586 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎12-07-2015 04:21 PM
216 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
Karen Marshall
‎11-25-2015 03:17 PM
930 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-19-2015 01:29 PM
351 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-13-2015 11:17 AM
486 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
Karen Marshall
‎07-24-2015 02:12 PM
1645 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 02:06 PM
1929 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 11:51 AM
2848 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 01:42 PM
421 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 12:22 PM
413 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Kevin Ohlson Participant
‎07-22-2015 04:45 PM
2005 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Latest Contents
Unable to login to SNTC Portal
Created by AlexPierola3804 on 09-19-2019 02:06 AM
1
0
1
0
I am unable to login to SNTC Portal. I can log in to CSAM without any issues, but trying to login to Portal keeps throwing me to the register/contact DA page. I am the DA for my company.
Integrate Cisco Common Service Platform Collector (CSPC) wit...
Created by guama on 09-18-2019 11:55 PM
1
0
1
0
Are there any documented examples of how to integrate CSPC data/logs with DCAF? We want to do a UCS health check for our customer, they have CSPC deployed in their environment, we want to use it to collect data and upload to DCAF portal, but I d... view more
No/New DA for company and access roles assistance
Created by byocam on 09-18-2019 11:55 AM
1
0
1
0
Need a DA assigned to company.  From what I can tell there is not a current DA, however it does send approval emails to another user.  If the other user is listed as DA then I either need to be added or changed to one.  
PID Support Roadmap
Created by EU UC Support on 09-18-2019 09:43 AM
2
0
2
0
Is there a roadmap to see when products are expected to be included in the portal.  We are looking to quote for a large quantity of C9300-24U-A and we're going to position the Collector but the PID check says it is not supported 
Service coverage in case of change of country
Created by mayjose on 09-17-2019 06:03 AM
1
0
1
0
Hi Team,    I have query from a Partner below:"If I brought all my company's AP service at RPC ,Will the service cover the AP which is brought and located at Korea or Hong Kong?"The AP will come from China . I'm having trouble finding a document... view more
CreatePlease to create content
Discussion
Blog
Video
Related Content
Discussions
Blogs
Events
Top Experts
Last 6 Months
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
Access the SNTC Portal
Comunidad en Español
Provide Feedback about the Community
This widget could not be displayed.
Community News
Meet the new cognitive cloud-based Webex Contact Center
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including better support for the needs...
Cisco Cybersecurity Report: Learn more about the necessity of Threat Hunting
Threat Hunting 101 In the latest Cisco Cybersecurity report, we explore all there is to know about threat hunting and provide a how-to g...
Meet the Best Cert Study Journey Winner of the 2018 IT Blog Awards
Deirra Footman believes in helping others succeed by sharing experiences and best practices she has developed. Learn more about how she ...
What devices do you use when using your Networking & Security Management tool? Take this 5-min survey!
Inviting all Networking & Security professionals! We want you to tell us what devices you use to do your work and its screen resolution....