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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product report in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being shown in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

CSPC 2.8 is Now Available

We are pleased to announce the Common Services Platform Collector (CSPC) 2.8 release! Features and device support details are available in the Release Notes. Please note that with this release, CSPC 2.6 and earlier versions of the collector will no longer have technical support available. If support is needed, users will be required to first update to the latest version of the collector.

You can upgrade an existing collector to the latest version following instructions in the CSPC Upgrade Guide.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-03-2016 09:43 AM
104 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
Karen Marshall
‎06-07-2016 11:40 AM
182 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
Karen Marshall
‎04-01-2016 10:15 AM
393 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎12-07-2015 04:21 PM
126 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
Karen Marshall
‎11-25-2015 03:17 PM
574 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-19-2015 01:29 PM
272 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-13-2015 11:17 AM
378 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
Karen Marshall
‎07-24-2015 02:12 PM
1429 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 02:06 PM
1787 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 11:51 AM
2594 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 01:42 PM
333 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 12:22 PM
336 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Kevin Ohlson Participant
‎07-22-2015 04:45 PM
1814 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Kevin Ohlson
Kevin Ohlson Participant
‎06-23-2015 05:15 PM
460 Views
0 Comments

SMARTnet Merges Into Smart Net Total Care - Customer Presentation

(view in My Videos) SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce co... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎06-23-2015 05:05 PM
2506 Views
6 Comments

SMARTnet Is Now Smart Net Total Care

(view in My Videos) SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support r... Read More
Latest Contents
Trouble with ACI n9k discovery
Created by Smartnet on 01-18-2019 01:58 PM
2
0
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SNMP is enabled and the correct credentials are in the collector. The IP's are coming back as unreachable. What else can we do to troubleshoot? 
Granted CBR Admin, but cannot see customer in portal
Created by JSM92 on 01-18-2019 09:09 AM
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I have had 2 customers grant me CBR Admin rights this week, one on Tuesday and one Wednesday, and I have not yet been able to see them in the SNTC portal.  Historically, it's only taken 24 hours.  Is there a known slowdown? 
"Developer Over Rate" response when accessing sn2info API
Created by Srihas on 01-17-2019 11:55 PM
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When trying to access the API:   GET https://api.cisco.com/sn2info/v2/coverage/status/serial_numbers/<serial_number>   Response: Status Code: 403 Body: <h1>Developer Over Rate</h1>   Is there any limit on the number o... view more
Entitlement file generation failed. Please try again. If the...
Created by dti_infrastructure on 01-17-2019 10:25 AM
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Hi, I am trying to Generate a new CSP-C entitlement from the portal on a new deployment in order to register the Collector and I get the following error message: Entitlement file generation failed. Please try again. If the issue persists, find ... view more
CSPC 2.8 Sw Version em branco.
Created by Ricardo Matias Aires on 01-17-2019 04:39 AM
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Bom dia !   Gostaria de saber se tem algum motivo especifico , para o SW Version de um certo cliente estar em branco. Se foi uma falta de configuração na instalação ou alguma configuração da parte do cliente. Os demais clientes estão normal , SW Vers... view more
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