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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts will be made available at the end of October. Once migration scripts are available, all customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Support Case Manager Update!

Beginning October 10, you'll notice a simplified customer experience in the Support Case Manager. We've reduced the number of Cisco Technical Assistance Center (TAC) case statuses that are shown.

The benefits of this simplification are Simpler, streamlined view with 6 case statuses instead of 14, Consistent naming and user experience across Cisco portals and Support Case Manager, Clear communication with Cisco. Take a look at the FAQ for more information.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
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Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
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(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
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(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to: Drive informed coverage decisions Manage coverage risks Determine service levels requirements Identify analyses for periodic review. ... Read More
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(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
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This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including: Viewing summary information via... Read More
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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
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(view in My Videos) This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and intro... Read More
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(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
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(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
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(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
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