Smart Net Total Care Videos

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts will be made available at the end of October. Once migration scripts are available, all customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Support Case Manager Update!

Beginning October 10, you'll notice a simplified customer experience in the Support Case Manager. We've reduced the number of Cisco Technical Assistance Center (TAC) case statuses that are shown.

The benefits of this simplification are Simpler, streamlined view with 6 case statuses instead of 14, Consistent naming and user experience across Cisco portals and Support Case Manager, Clear communication with Cisco. Take a look at the FAQ for more information.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

323 Views

0 Comments

(view in My Videos)

481 Views

0 Comments

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More

Everyone's tags (5):

868 Views

0 Comments

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More

Everyone's tags (5):

413 Views

0 Comments

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.

Everyone's tags (1):

2087 Views

0 Comments

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to: Drive informed coverage decisions Manage coverage risks Determine service levels requirements Identify analyses for periodic review. ... Read More

538 Views

0 Comments

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More

Everyone's tags (2):

683 Views

1 Comment

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.

Everyone's tags (3):

2378 Views

0 Comments

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including: Viewing summary information via... Read More

Everyone's tags (8):

2116 Views

0 Comments

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More

Everyone's tags (10):

3262 Views

6 Comments

(view in My Videos) This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and intro... Read More

Everyone's tags (4):

615 Views

0 Comments

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.

Everyone's tags (1):

580 Views

0 Comments

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.

Everyone's tags (2):

2366 Views

0 Comments

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.

Everyone's tags (2):

Latest Contents

New DA issue

Created by Cisco SmartNet on 10-19-2020 10:14 AM

Hi there, My customer nomited a new DA for his SNTC portal, but the new DA still not able to access SNTC portal, when he tries, shows the register page. Can somebody help us? Best Regards

CSPC Stacked Switches showing only master not members

Created by MetCW_2020 on 10-19-2020 02:15 AM

HiHave recently configured CSPC ver 2.8.1.8Used the default settings for all and using SNMP. Upload to SNTC was successfull but notice the following 1) on CSPC collector and on SNTC web, the stack switches members are not shown on both. There is... view more

CSPC Software Update - CCO Fails

Created by Matt.Back on 10-19-2020 01:46 AM

We have a customer who is running CSPC Release 2.9, the collector is all setup and working, BUT we can't get the software update feature to work. So what is strange is the collector accepts the CCO account and says it's authenticated, but when ... view more

"I get the following error when beggining the registration p...

Created by royquint on 10-16-2020 05:59 AM

Hi Team. My last 2 customers have presented the same error when trying to begin de portal adoption process. """This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract. """ I wrote to sntc... view more

Problem assigning roles to a partner in CSAM

Created by NicolasJoseDominguez8530 on 10-15-2020 06:26 AM

Hi everyone.My client is having trouble giving me permissions on CSAM of CBR User, Admin, and API develop. Even though we both have a contract associated with each account, when we click on the check box, a sign appears that says "It the checkbox for the ... view more