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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

SNTC Portal Issues Resolved

The SNTC portal has been experiencing slowness and report display issues for the past several days. The engineering team has identified the root cause and corrected the issue.

All systems are back to normal."

You can subscribe to status information about the SNTC portal and its components and choose email or text message notification and the specific component type on the operational dashboard. Use this URL to subscribe: http://sntc-status.cisco.com.

We’re sorry for any inconvenience the temporary degradation in service may have caused you.

Database Upgrade Will Affect CSPC Uploads March 6 & 7!

Cisco will be performing updates to their database systems during the weekend from March 6 through March 7, 2020.

For details on how this will affect your CSPC uploads, read the detailed information.

Updated CSPC Patch Available

If you have downloaded CSPC 2.7.4.7 or CSPC 2.8.1.4, please read the update details in this attachment.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-03-2016 09:43 AM
276 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
Karen Marshall
‎06-07-2016 11:40 AM
395 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
Karen Marshall
‎04-01-2016 10:15 AM
766 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎12-07-2015 04:21 PM
326 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
Karen Marshall
‎11-25-2015 03:17 PM
1644 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-19-2015 01:29 PM
460 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-13-2015 11:17 AM
606 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
Karen Marshall
‎07-24-2015 02:12 PM
2095 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 02:06 PM
2042 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 11:51 AM
3037 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 01:42 PM
531 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 12:22 PM
516 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Kevin Ohlson Participant
‎07-22-2015 04:45 PM
2219 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Latest Contents
Need Grub password for SNTC Collector Password Recovery
Created by fimozo on 02-14-2020 12:39 PM
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I am failing to login to a collector appliance and am following a procedure given by TAC support but in the early steps of the procedure it requires to unlock the GRUB password. in the document it says use the default GRUB password. Can anyone assist with... view more
Items not showing up in covered or not covered but showing u...
Created by Smartnet on 02-13-2020 08:08 AM
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Hi everyone, I have an issue regarding items NOT showing up in the Covered & Not Covered section.However, the items are showing up right as rain and collected in the All Equipment tab.  Could I have assistance with this and an explanation to... view more
Trial license cannot be applied as there is no connectivity ...
Created by MongkholNgaokaew60747 on 02-12-2020 11:20 PM
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Afternoon, Just trying to register for the collector trial version but receiving error "Trial license cannot be applied as there is no connectivity to Cisco Backend". I'm using Common Service platform collector 2.8 can someone please help?&... view more
Smart Net is Broken Again Today. Everyday It's Broken.
Created by terry.mckenna on 02-12-2020 02:53 PM
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I'm the DA and today's issue is I don't have access to the "Smart Net Total Care" Dashboard. That's the start page.Please shut Smart Net down. It's doesn't work. You are only giving your customers false hope that Cisco will fix it.
SNTC Registration - Oops! Something went wrong...
Created by mitch_watson on 02-12-2020 02:00 PM
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Hello, When trying to register for SNTC after selecting the organization I receive the "Oops! Something went wrong..."  I've cleared cache / cookies, tried different browsers just to see if it makes any difference but still no luck. Th... view more
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