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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Cisco Security Advisory Alert Notification

February 22, 2021 - In response to Cisco Security Advisory CVE-2021-3156 Sudo Privilege Escalation Vulnerability, Cisco has provided a patch for the CSPC Collector version 2.9/2.9.0.1. The patch release is available to download in the Software Download center. Please review the CSPC 2.9.0.2 Release Notes for available resources.

Cisco recommends that customers and partners always run the latest version of CSPC Collector.

CSPC 2.9 Migration Guide is now Available

Cisco has made available the CSPC 2.9 Migration Guide to assist CSPC 2.8 Installations with upgrading to CSPC 2.9. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020.

CSCP 2.9 Migration Guide (ZIP – 468 KB)

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts are now available. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
Sydney Fisher
Cisco Employee
‎10-03-2016 09:43 AM
376 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
‎06-07-2016 11:40 AM
560 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
‎04-01-2016 10:15 AM
951 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Participant
‎12-07-2015 04:21 PM
490 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
‎11-25-2015 03:17 PM
2317 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to: Drive informed coverage decisions Manage coverage risks Determine service levels requirements Identify analyses for periodic review. ... Read More
Kevin Ohlson
Participant
‎11-19-2015 01:29 PM
650 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Participant
‎11-13-2015 11:17 AM
754 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
‎07-24-2015 02:12 PM
2490 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including: Viewing summary information via... Read More
Karen Marshall
‎07-24-2015 02:06 PM
2258 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
‎07-24-2015 11:51 AM
3434 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos) This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and intro... Read More
Kevin Ohlson
Participant
‎07-23-2015 01:42 PM
688 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Participant
‎07-23-2015 12:22 PM
641 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Participant
‎07-22-2015 04:45 PM
2437 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Kevin Ohlson
Participant
‎06-23-2015 05:15 PM
743 Views
0 Comments

SMARTnet Merges Into Smart Net Total Care - Customer Presentation

(view in My Videos) SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce co... Read More
Kevin Ohlson
Participant
‎06-23-2015 05:05 PM
3694 Views
6 Comments

SMARTnet Is Now Smart Net Total Care

(view in My Videos) SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support r... Read More
Latest Contents
Verify your email not working
Created by Scott88 on 05-12-2021 11:46 AM
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New customer trying to register and I still have not received the verification email. I have checked the spam quarantine and nothing is in there.
Support removing old Company name from CSAM
Created by timothy.s.frank on 05-11-2021 09:52 AM
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We need assitance to get a user account dis-associated with old Company name in CSAM for SNTC portal rights.  We can't remove it because it's the only Account and Admin account of the old Company name.   We need to get it on the new company... view more
Smart Net Total Care (Verify your email)
Created by mseanmiller on 05-07-2021 10:02 AM
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I have been waiting for my smart net total care verification email for over an hour. When should I expect to receive said email? I can say that I did have it resent and I did finally receive the first email and the link was expired"Verification link ... view more
SNTC Portal does not show Serial numbers and configs
Created by GabrielBlasco00892 on 05-05-2021 08:45 AM
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Hi Guys, I´m running CSPC 2.8 and, I´ve discovered, collected and uploaded the data to de portal, but there are no S/N of devices on ther portal, so we can´t get any report, and we can´t see the startup and the running config of 9200 switches on the porta... view more
Registering at portal / verification email is not coming
Created by smirnov.pavel on 05-04-2021 11:58 PM
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Hi,I have registered at SNTC portal, but verifications email is not coming. Resend does not work as well.Emails from other Cisco's resources/portals are coming in fine. Please help to resolve this and complete the registration.
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