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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Preference Change Coming

The abillity to set "comprehensive view" reporting will be removed April 5, 2019. Please read this document for additional details.

CSPC Security Advisory

A critical security update is available for the Common Services Platform Collector (CSPC). Please refer to the security advisory for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
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Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
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Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
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(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
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(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
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(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
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This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
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(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
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(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
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(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
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(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
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(view in My Videos) SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce co... Read More
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(view in My Videos) SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support r... Read More
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