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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal and Service APIs Announcement

Upcoming Maintenance Windows:

Friday, September 21, 2018 – duration 6-8 hours, portal maintenance

Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance

Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.

Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.

New User Portal Access

The recent issue where some newly registered portal users were unable to access the portal has been resolved. If you continue to experience access issues, please start a new discussion below.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

Smart Net Total Care Videos
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-03-2016 09:43 AM
74 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
Karen Marshall
‎06-07-2016 11:40 AM
149 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
Karen Marshall
‎04-01-2016 10:15 AM
339 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎12-07-2015 04:21 PM
104 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
Karen Marshall
‎11-25-2015 03:17 PM
435 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-19-2015 01:29 PM
242 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-13-2015 11:17 AM
334 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
Karen Marshall
‎07-24-2015 02:12 PM
1297 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 02:06 PM
1724 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 11:51 AM
2479 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 01:42 PM
299 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 12:22 PM
307 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Kevin Ohlson Participant
‎07-22-2015 04:45 PM
1733 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Kevin Ohlson
Kevin Ohlson Participant
‎06-23-2015 05:15 PM
430 Views
0 Comments

SMARTnet Merges Into Smart Net Total Care - Customer Presentation

(view in My Videos) SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce co... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎06-23-2015 05:05 PM
2349 Views
6 Comments

SMARTnet Is Now Smart Net Total Care

(view in My Videos) SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support r... Read More
Latest Contents
No Serial Numbers in the Full Inventory Report in PSS portal
Created by danielbarri on 09-22-2018 01:21 AM
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A new installed CSPC 2.7.4 successfully collected data and uploaded it to the PSS, for a limited number of devices(C3750, C2960 switches). The problem is that in 'Full Inventory Report' the "Serial No.(Collected)" column is empty for all devices; and the ... view more
Where to download the Collector patch to upgrade to CSPC 2.7...
Created by bbcstone on 09-21-2018 11:23 AM
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Where can I download the CSPC 2.7.4.3 manually outside of the Collector
Upgrading to 2.7.4.3 from 2.7.4 stuck in download
Created by bbcstone on 09-21-2018 10:48 AM
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Where can I download the patch manual.
SNTC SNMP access to Cisco Catalyst 9300's & 9400's
Created by pwallace91 on 09-21-2018 10:36 AM
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Current CSP-C version is 2.7.1, update is stuck on applying for over 3 weeks, building new VM with version 2.7.4.3 in the hopes i can inventory the new Cisco Catalyst 9300's and 9400's switches.   With the 2.7.1 version i get an error trying to disco... view more
UCS-data visibility for SNTC-portal
Created by Maria Antonova on 09-21-2018 12:56 AM
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Hi Team, As i know SNTC-portal doesn't see the information about call manager. Does portal see info about UCS-equipment?   Thanks! M
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