Smart Net Total Care Videos

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you are using the “Latest View” setting for report preferences, uploads processed since the 4.3.2 portal software release on June 8, 2018 may show most of your devices as “Not Recognized”. Cisco engineering is working to resolve this issue. We will update you on the status in this banner as we have more information.

In the interim you can minimize the issue by using the “Comprehensive View” setting in Application Settings

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

CSPC Collector Update Available

A new collector version (version 2.7.4) is available. We recommend you update to take advantage of security updates that address the Meltdown and Spectre vulnerabilities, and new ease of use enhancements. Refer to the CSPC Release Notes for details. You can find all the information to install a new collector or upgrade an existing one on the CSPC support page.

To upgrade an existing collector to the latest version, follow the instructions in the CSPC Upgrade Guide.

For new collector installations, the 2.7.4 collector software is available on the download page. The CSPC 2.7.4 OVA image can be used for all network size situations (x-small, small, medium and large) and then upgraded within the CSPC UI using the Software Updates tab.

‎10-03-2016 09:43 AM

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‎06-07-2016 11:40 AM

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Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More

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‎04-01-2016 10:15 AM

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Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More

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‎12-07-2015 04:21 PM

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(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.

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‎11-25-2015 03:17 PM

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(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More

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‎11-19-2015 01:29 PM

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(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More

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‎11-13-2015 11:17 AM

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This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.

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‎07-24-2015 02:12 PM

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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More

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‎07-24-2015 02:06 PM

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(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More

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‎07-24-2015 11:51 AM

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(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More

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‎07-23-2015 01:42 PM

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(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.

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‎07-23-2015 12:22 PM

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(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.

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‎07-22-2015 04:45 PM

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(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.

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‎06-23-2015 05:15 PM

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(view in My Videos) SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce co... Read More

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‎06-23-2015 05:05 PM

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(view in My Videos) SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support r... Read More

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Latest Contents

DA Access Help

Created by Craig Cummings on 08-14-2018 12:31 PM

DA left the company and did not pass DA role. Can you help change DA from current to new? I can PM you the details as needed. Thanks,Craig

Cisco UCS managed by the Collector

Created by molinait on 08-14-2018 11:29 AM

Hi! It is possible that the Collector Appliance can manage the UCS devices? Thanks!

Upload Successful in Collector, not showing in Portal

Created by casey_biggs8 on 08-14-2018 06:51 AM

Hi Team -- Ran a few manual discover -- collect -- upload and also had a job that ran last night. All of which showed as successful in collector GUI however we are only seeing an older upload in the SNTC portal. Let me know what additional information I n... view more

Upgrade to 2.7.4.2 failed - GUI functional, able to log into Unix CLI, admin CLI database / Java error

Created by bryan.perina on 08-13-2018 03:51 PM

Upgrade to version 2.7.4.2 failed. Able to log into the GUI and all seems operational in regards to inventory and upload processes. I am able to login as user collectorlogion/root to the Unix portion of the CLI. I am unable to log int... view more

Upload of Data Failed

Created by molinait on 08-13-2018 02:27 PM

I'm having problems with the upload of the data on the collector. In the logs I'm getting this: No response from the connectivity module. Thanks for the help!