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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

New CSPC Version Available!

There's a new version of collector software available that addresses an important vulnerability. You should update to the latest CSPC version as soon as possible. Read this community post for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Videos
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-03-2016 09:43 AM
160 Views
0 Comments

Enhanced Portal Search Capabilities

(view in My Videos)
Karen Marshall
Karen Marshall
‎06-07-2016 11:40 AM
232 Views
0 Comments

Pairing Cisco Smart Net Total Care with Netformx DesignXpert

Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. This short video demonstrates how to: Integrate Netformx DesignXpert with Smart Net Total Care Manage network data discovery, collection, a... Read More
Karen Marshall
Karen Marshall
‎04-01-2016 10:15 AM
521 Views
0 Comments

Use SolarWinds NCM & Connector to Upload Your Cisco Network Device Data Into SNTC

Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insight... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎12-07-2015 04:21 PM
183 Views
0 Comments

Achieving Maximum Uptime with Smart Net Total Care

(view in My Videos)Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.
Karen Marshall
Karen Marshall
‎11-25-2015 03:17 PM
821 Views
0 Comments

Simplify Your Service Contract Management and Renewals

(view in My Videos)Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:Drive informed coverage decisionsManage coverage risksDetermine service levels requirementsIdentify analyses for periodic review. In l... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-19-2015 01:29 PM
322 Views
0 Comments

Smart Start, part 1

(view in My Videos) This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, an... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎11-13-2015 11:17 AM
444 Views
1 Comment

Smart Net Total Care Collection and Security Overview

This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.
Karen Marshall
Karen Marshall
‎07-24-2015 02:12 PM
1579 Views
0 Comments

Getting Started: Using Smart Capabilities

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:Viewing summary information via ... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 02:06 PM
1887 Views
0 Comments

Getting Started: Collecting Inventory

(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, in... Read More
Karen Marshall
Karen Marshall
‎07-24-2015 11:51 AM
2780 Views
6 Comments

Getting Started: SNTC User Registration

(view in My Videos)This video is currently being processed. Please try again in a few minutes.(view in My Videos)This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introd... Read More
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 01:42 PM
381 Views
0 Comments

Cisco Tech Support App - Contract Details

(view in My Videos)The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.
Kevin Ohlson
Kevin Ohlson Participant
‎07-23-2015 12:22 PM
383 Views
0 Comments

Cisco Tech Support App - Install-at Location Feature

(view in My Videos) Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.
Kevin Ohlson
Kevin Ohlson Participant
‎07-22-2015 04:45 PM
1951 Views
0 Comments

Smart Net Total Care Service - Overview

(view in My Videos) This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.
Latest Contents
Delete an user from SNTC
Created by james8 on 07-20-2019 07:09 AM
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Hello guys,  I am the DA, but I am not able to delete an user , from SNTC Portal, that has left the company. How can I proceed., he was was also a DA.  Thanks in advanced  
Customer Cannot Update CSP-Collector
Created by Lmarquez on 07-19-2019 07:50 AM
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Hey everyone,I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8. They are constantly given an error when trying to update, and I quote: "Error occurred while fetching the information from databsae." How would we best ap... view more
CSPC Inventory Upload Fails with error 404
Created by sarahaknight on 07-19-2019 07:05 AM
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Running version 2.8.1.4, currently having an issue where the CSPC is failing to upload device inventory to the SNTC. Receiving the following error: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMod... view more
SNTC portal results are inconsistent from day to day
Created by Benjamin Bartsch on 07-19-2019 06:41 AM
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When I log into the SNTC portal I get different inventory results from day to day.  Most days, our portal shows no information other than just the chassis.  Every once in a while, we do see what looks like full results including chassis, modules... view more
SNTC Registration
Created by Added Solucoes on 07-19-2019 06:18 AM
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Hi, Customer complete register on SNTC Portal sucessfully 2 days ago.   If he tries to acess SNTC portal, the page loaded lead him to main page where he has the option to start registration again. Could you check for me what is the pro... view more
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