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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

CSPC 2.9 Migration Guide is now

Cisco has made available the CSPC 2.9 Migration Guide to assist CSPC 2.8 Installations with upgrading to CSPC 2.9. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020.

CSCP 2.9 Migration Guide (ZIP – 468 KB)

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts are now available. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Quick Start Tour of the New Smart Net Total Care UI

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Participant

 

 

Quick Start Tour of New Smart Net Total Care 3.x for existing users. It is intended for users who are familiar with currently available Smart Net Total Care 1.x interface.. 

6 Comments
Cisco Employee

Kevin,

Thanks. This is a good overview.

Tim

 

Beginner

Thank you Kevin,

This is a nice overview and I like the comparison between current and new SNTC UI.

Craig

Cisco Employee

Good stuff! Ideally shows the main differences.

regards,

Rafal

Beginner

Team - I like the way it was presented old vrs new features but keeping it simple. Very well done !!!

Thank you for your continued support !!!

 

 

 

Cisco Employee

...thanks Kevin and Team, that had given me a well overview

Cisco Employee

HI Kevin,

 

really appreciate the simple way you presented and compared the old and new interface, thank you

 

Rgds

Joao

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