Can not access user interface on Cisco rv340

[bigdogpr62]

I have done a hard reset because we have recently moved to a different office space and no one can

remember the Username or password

We have a cable gateway modem going to the rv340 / rv340 connected to my laptop. I enter 192.168.0.1 in to the browser  I get the following 

I'm still a loss, I have gone into CMD ran ipconfig it return an APIPA 169............. I run IPCONFIG release all run IPCONFIG /renew 

This site can’t be reached

192.168.1.1 refused to connect.

can someone please help me

[balaji.bandi · Accepted solution]

If the device connected to RV (like PC) 

the PC should get IP from DHCP, then you can use GUI to connect to RV for administration.

if you are not getting IP from  RV then you see ipconfig /all (have 169.x.x) that means you not for the IP.

before start GUI, make sure you have right IP and you able to ping RV device.

May be something wrong, try adding static IP to PC and test, or you may need to reset to factory RV and start over again/.

[bigdogpr62]

Thank you very much. I have done a Factory Reset already. I'm new to working with this device. I'm more familiar with FortiNet and Meraki. Does this devise have a preconfigure IP address 

[balaji.bandi · Accepted solution]

if this brand new yes, if this was already configured, you should get DHCP IP.

If you do not have any information, then factory reset will help you re-configuring the IP.

https://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/RV340/Quick_start/EN/rv340_qsg_en.pdf

[bigdogpr62]

I tried you solution but had no success. The problem occured because we moved from on location to a new one and the rv349 sat without power for more than a week until this project was based on to me because the employee that handled the network left the company. I'm mostly the hardware guy, break and fix assign active directory, do the back up and check the health status of the equipment. I have enclosed some attachments that may help out