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CBS350-24XS

verseon
Level 1
Level 1

Good day.

I have 2 switches CBS350-24XS in stack with firmware version 3.3.0.16. Periodically: once every couple of weeks I catch the following errors on them and reboot the switches:

***** FATAL ERROR *****
Reporting Task: HCWT.
Software Version: 3.3.0.16 (date Mar 23 2023 time 11:33:44)
base_address=0x004cf000
ros(+0x7e1820)[0xcb0820]
ros(HOSTG_fatal_error+0x18)[0xcb3f30]
ros(OSSYSG_fatal_error+0x244)[0x11fc518]
ros(+0xb0d778)[0xfdc778]
ros(SYSLOGG_log_fatal+0xa4)[0xfd9cb4]
ros(SYSLOGG_log_fatal_error_uint32_uint32+0x0)[0xfdcc24]
ros(+0x1082784)[0x1551784]
/lib/libp2linux.so.1(task_run+0xf4)[0xb6f17870]

***** END OF FATAL ERROR *****
09-Nov-2023 02:07:22 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x07, component CPLD
09-Nov-2023 02:07:21 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:16 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x0f, component CPLD
09-Nov-2023 02:07:10 %Box-W-I2C-FAILURE-WRITE: I2C failed to write information to device at address 0x70 on bus 0 offset 0x06, component CPLD
09-Nov-2023 02:07:10 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:09 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:09 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:08 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:08 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:07 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:07:03 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x0b, component CPLD
09-Nov-2023 02:06:57 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x07, component CPLD
09-Nov-2023 02:06:51 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x0b, component CPLD
09-Nov-2023 02:06:50 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:45 %Box-W-I2C-FAILURE-WRITE: I2C failed to write information to device at address 0x70 on bus 0 offset 0x06, component CPLD
09-Nov-2023 02:06:39 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:38 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x0f, component CPLD
09-Nov-2023 02:06:37 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:32 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x2E on bus 0 offset 0x27, component ADT7476 Fan controller and thermal sensor
09-Nov-2023 02:06:28 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:28 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:28 %HAL_config_main-A-RxWatchdogTimeout: RX packet Watchdog timer timeout. packet did not complete treatment for 120 seconds
09-Nov-2023 02:06:26 %Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x70 on bus 0 offset 0x07, component CPLD

I can't figure out what's the reason

1 Reply 1

@verseon hi this is hardware issue. known for small business series. get a warranty or open support case to get replacement if you have valid contract.

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Good luck
KB