SG 200-08 problems

[helioperlman]

Hi!

I just buy a new SG 200-08 and it’s not working well (or not working). When I first move all workstations and servers to the new switch, my XP with Realtek RTL8168 are visible on network, but I can not copy files to/from it´s shares. I have an old Dlink DGS1008, moved the XP to Dlink and have a W7 and one Freenas on SG 200. Works for some time but, the Web Manager had hang a couple of times, and whem I try to copy a large number of files, the copy stops after few seconds. If I move all cables to Dlink, everything works. I buy the SG 200-08 to try LACP on my Freenas, but LAG is also not working.

I not find a phone number in Sao Paulo/Brazil to try to return the switch for a new one.

What my I do now?

Helio

[David Hornstein]

Hi Helio,

step 1. Firstly, check the status tab of your SG200-08  to see what version of code you have.

If you have firmware version 1.0.0.16, then click the following bold text  to get firmware version 1.0.1.0

I did not see any reference in release notes to indicate a fix to  the sort of issue you are experiencing.

But if this upgrade  does not resolve the issue or you are at the current version of firmware,

step 2  You have the option to call SBSC  in Brazil on  8008921019 .

(You must be registered with cisco to get support, this registration give you a account and a Cisco Connection Online (CCO)  login.  This login then allows you to manage your support query and for us to quickly open cases. )

You can get your registration free and fast  at the following link;

https://tools.cisco.com/RPF/register/register.do

Lastly, You also have the option if you wish to use chat support via the following link.;

https://supportforums.cisco.com/community/netpro/small-business/sbsupportservice?view=overview

I hope this helps, .

regards Dave

[helioperlman]

Hello,

I try the 1.0.1.0 update, but nothing change, I call 8008921019 but till now, not solution, and the support chat not list my model.

I´m relly very disapointed with this Cisco purchase.

Best regards

Helio

[David Carr · Accepted solution]

Helio,

What size is the packets your sending across the switch.

If it is larger than 1518 mtu's it will not pass it.

[helioperlman]

Hi David, you are 100% rigth. I just call support again, and had realized that the problem was Jumbo Frame on Workstations adapters. Now the only thing I can´t have working is LACP on my Freenas, maybe my onboard adapters

don´t support this.

Best Regards

Helio