sg300-52 SFP module

[adastraaero]

Hello, I have sg300-52 with firmware 1.4.8.6 .
I installed MGBLX1 sfp module, but i didn't see it in Administation - Diagnostic - Optical Module status or  by command "show fiber-ports optical-transceiver".
There are only ComboC ports in Port management - PortSettings.
But when I insert this module to Catalyst 2960, it works fine.
Does anyone know about this issue?

[Iliya Gatsev]

Hi, 
My name is Iliya Gatsev from Cisco Technical Support Team.

MGBLX1 is compatible with Cisco SG300 series switches.

I think it would be best if you could call our support line and open a support ticket, so we can do a WebEx remote session and check the configuration.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Iliya Gatsev
Cisco STAC Network Engineer
Together we are the human network .:|:.:|:. CISCO

[adastraaero]

Can you give me plz link to support? Does it cost some money?

[mridsing]

Hi,

Request you to contact us via (No money cost)

Make sure you have the serial number of both devices.

Phone link:- https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Chat Support :- https://supportforums.cisco.com/t5/online-chat-support/bd-p/4841-discussions-online-chat-support

Regards,

Mridul

Cisco SBSC.

-------------------------------

[adastraaero]

I made phone request at 21.06.2018, still waiting. Why support is so slow, is it standard situation?

[mridsing]

Hi,

Kindly request you to share any case number which was given by our frontline team on 21.06.2018 call.

Opening case via Call or Chat, we provide a Case ID or service request number(68xxxxxx) regards to issue in given serial number device, further which is been handled by an engineer.

In case no case ID , kindly request you again call or chat with us.

Regards,
Mridul

[adastraaero]

Hi, case number is 684687585

[mridsing]

Hi,

Thanks for your reply,

Currently case is with one of our small business team engineer.
In case possible request you to call our frontline team and tell them you need to speak with the engineer handling this case.

Phone link:- https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html



Chat Support :- https://supportforums.cisco.com/t5/online-chat-support/bd-p/4841-discussions-online-chat-support

Regards,
Mridul

[adastraaero]

Hi, at 27 june I gave to engeneer all information about problem and nothing happens, is it ok?

How long to wait?