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sg350-28p is restarting cyclically and endless when switched on

belve0001
Level 1
Level 1

I have not so advanced but also not used sg350-28p cisco switch. Our college has obtained it as a donation from a sponsor.

It was unpacked and looks like completely not used and new device. The switch was switched on with serial blue cable and putty terminal. But the following message with FATAL ERROR has appeared cyclically during initial booting. Endless.

Does anybody from cisco community could advise me what to do? Has sg350-28p linux based os any possibility to interrupt the booting and repair linux os based files?

Thanks a lot in advance.

************ the msg body ******************

Sent SIGKILL to all processes

Requesting system reboot

BootROM 1.41

Booting from NAND flash

MTL, DNI MPP 13 output high..

General initialization - Version: 1.0.0

Serdes initialization - Version: 1.0.2

DDR3 Training Sequence - Ver TIP-1.22.0

DDR3 Training Sequence - Switching XBAR Window to FastPath Window

DDR3 Training Sequence - Ended Successfully

BootROM: Image checksum verification PASSED

ROS Booton: Jul 26 2015 14:46:31

Press x to choose XMODEM...

Booting from NAND flash

Running UBOOT...

U-Boot 2013.01 (Jul 26 2015 - 14:46:18) Marvell version: 2014_T3.0_eng_dropv61.1.0

Loading system/images/active-image ...

Sun Jul 26 02:36:00 UTC 2015

[H[JLinux MARVELL_LINUX 3.4.69 #11 SMP Thu Jul 30 16:07:12 IDT 2015

MAC Address   :  0c:f5:a4:22:47:01.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

*******************************************************************

*** Running  SW  Ver. 2.1.0.34  Date Jul 30 2015  Time 16:06:52 ***

*******************************************************************

HW version is 00.00.01

Base Mac address is: 0c:f5:a4:22:47:01

Dram size is  : 512M bytes

Dram first block size is  : 370688K bytes

Dram first PTR is  : 0x80000000

Dram second block size is  : 4096K bytes

Dram second PTR is  : 0x19000000

Flash size is: 256M

26-Jul-2015 02:36:09 %CDB-I-LOADCONFIG: Loading running configuration.

26-Jul-2015 02:36:09 %CDB-I-LOADCONFIG: Loading startup configuration.

Device configuration:

Slot 1 - SG350-28P

Device 0: GT_98DX3235 (AlleyCat3)

------------------------------------

-- Unit Number 1                  --

------------------------------------

26-Jul-2015 02:36:25 %INIT-I-InitCompleted: Initialization task is completed

>

-----------------------------------

-- Unit Number 1  Master Enabled –

----------------------------------

Tapi Version: v1.9.7

Core Version: v1.9.7

26-Jul-2015 02:36:30 %Environment-W-RPS-STAT-MSG: Power supply source changed to Main Power Supply.

26-Jul-2015 02:36:31 %MLDP-I-MASTER: Switching to the Master Mode.

26-Jul-2015 02:36:31 %Entity-I-SEND-ENT-CONF-CHANGE-TRAP: entity configuration change trap.

26-Jul-2015 02:36:31 %Environment-W-RPS-STAT-MSG: Power supply source changed to Main Power Supply.

26-Jul-2015 02:36:33 %HAL_config_poe-F-POEInitError: HALP_config_poe_692xx_check_master_reset: HALP_config_poe_number_of_poe_devices is Zero: Failed on init.

***** FATAL ERROR *****

Reporting Task: HCPT.

Software Version: 2.1.0.34 (date Jul 30 2015 time 16:06:52)

ros(HOSTG_fatal_error+0x14) [0x2332e4]

ros(OSSYSG_fatal_error+0x148) [0x74b314]

ros() [0x580724]

ros(HALP_config_poe_692xx_dev_op_set_periodic+0x4f0) [0xa07ce8]

ros() [0x9fbf68]

ros(HALP_config_poe_691xx_692xx_poe_dev_operation+0x48) [0x9fc04c]

ros(HALC_config_poe_dev_operation+0x44) [0xa0b198]

ros() [0x9b3218]

ros(HALC_config_device_dispatch+0x1a8) [0x9b7f3c]

ros() [0x9cf2b4]

ros() [0x9cf4c0]

ros() [0x9cf518]

/lib/libp2linux.so.1(+0x3aa4) [0xb6f4faa4]

/lib/libpthread.so.0(+0x6e64) [0xb6f2ae64]

***** END OF FATAL ERROR *****

**************************************************

*****************  SYSTEM RESET  *****************

**************************************************

The system is going down NOW!

Sent SIGTERM to all processes

Sent SIGKILL to all processes

Requesting system reboot

BootROM 1.41

Booting from NAND flash

MTL, DNI MPP 13 output high..

General initialization - Version: 1.0.0

Serdes initialization - Version: 1.0.2

DDR3 Training Sequence - Ver TIP-1.22.0

DDR3 Training Sequence - Switching XBAR Window to FastPath Window

DDR3 Training Sequence - Ended Successfully

BootROM: Image checksum verification PASSED

ROS Booton: Jul 26 2015 14:46:31

Press x to choose XMODEM...

Booting from NAND flash

Running UBOOT...

 

U-Boot 2013.01 (Jul 26 2015 - 14:46:18) Marvell version: 2014_T3.0_eng_dropv61.1.0

Loading system/images/active-image ...

Sun Jul 26 02:36:00 UTC 2015

[H[JLinux MARVELL_LINUX 3.4.69 #11 SMP Thu Jul 30 16:07:12 IDT 2015

 

AND SO ON....

 

MAC Address   :  0c:f5:a4:22:47:01.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

*******************************************************************

*** Running  SW  Ver. 2.1.0.34  Date Jul 30 2015  Time 16:06:52 ***

*******************************************************************

HW version is 00.00.01

Base Mac address is: 0c:f5:a4:22:47:01

………………………………

3 Replies 3

belve0001
Level 1
Level 1

I tried to download the latest 2.3.6.63 firmware to sg350 via xmodem Terra Term VT 115200 kbps but transfer not started at all. After a delay xmodem window just closed and endless rebooting started again.

Hi,

If the XMODEM procedure did not resolve the issue you may be facing a hardware problem.

Please call our support centre so an engineer can advise you on the next steps.