SG500 poe error

[xariskk24]

any ideas?? after a reboot its ok now.. but is it sometning will return again? is hardware error? 

thank you.

[balaji.bandi]

Looks like some hardware issue ( raise an TAC case of SMB)

below thread help you :

https://community.cisco.com/t5/small-business-switches/sg500-52p-k9-v06-error-message-hal-config-poe-a-poefaildetected/td-p/3776330

https://community.cisco.com/t5/small-business-switches/hal-config-poe-a-poefaildetected-poe-error/td-p/2907204

[xariskk24]

thank you for you answer. I read both of them before but it is not the same issue. I am trying to contact cisco support via chat but is offline. I dont know if i can open a TAC and i want to confirm with them.

is any way available to contact them via chat ?

thank you

[balaji.bandi]

Is the environment is too hot ? or reasonable temperature maintained ?

check below  for chat :

https://community.cisco.com/t5/online-chat-support/bd-p/4841-discussions-online-chat-support

[xariskk24]

yes their I am looking into , but is offline. We have cooling system so i dont believe it is a temperature problem. 

thank you any way for your help , i will try to reaching them via a phone call maybe.