SG500X-24 bootloop

[steffen.wischnewski]

Hello, I have the following problem with my SG500X switch.

It is stuck in a boot loop and does not respond to "Enter or ESC" in the console

Here is a picture of the bug

I have already tested various proposed solutions, including this one.
Unfortunately, that doesn't help me any further

https://community.cisco.com/t5/small-business-switches/sg500x-24-fails-to-boot/td-p/2609381

What can I do?

[balaji.bandi]

Try to reset Facotry, if still has the same issue, raise a TAC case for RMA.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[steffen.wischnewski]

Thanks for the answer, but I've already tried that.
It does not respond to the "hardware key"

Furthermore, "Enter or ESC" does not interrupt the boot process in the terminal

[Kasun Bandara]

Hi,

according to below link, it seems like HW error (can be different in your case) and better contact TAC.

https://community.cisco.com/t5/small-business-switches/fatal-error-on-cisco-sg300-10mpp/td-p/2881507

rate and mark as answer if this solved your concern

[steffen.wischnewski]

Unfortunately, I was unable to come up with a usable solution with support.

What I have now managed to do is that the switch now accepts commands via the console. I can choose from items 1 to 7

[1] Download Software
[2] Erase Flash File
[3] Password Recovery Procedure
[4] Set Terminal Baud-Rate
[5] Stack menu
[6] System Mode menu
[7] Back

Unfortunately there is no factory reset to choose from here.

how can i continue here?