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System parameters reset to zero SG350-28MP

GBInformatics
Level 1
Level 1

Hello,

I had lost access to the SG350-28MP switch management WEB interface.
I reset the switch by pressing the reset button for 20 seconds, once released a lot of LEDs lit up.

The system LED has been flashing green rapidly for about 1 hour. Then from time to time for a couple of minutes, it turns a steady green. I have access to the WEB interface. RJ45 port 1 is lit green. Then after two minutes, it goes back to flashing green as if it's going round in a loop.

Should I try to reset it again?

Translated with DeepL.com (free version)

27 Replies 27

Except that there are no more contacts...

It's correct ?

Except that there is no longer any contact..Prerequisites
Download Firmware: Ensure that the image_tesla_hybrid_2.5.9.54_release_cisco_signed file is obtained from an official source, such as the Cisco support portal.
Formatted USB key: The USB key must be formatted in FAT32.
Connect to Switch: You must have access to the switch via the USB port for this method.
Administrator Access: Make sure you have administrator credentials for the switch.
Update steps
Prepare the USB key:

Copy the firmware file (image_tesla_hybrid_2.5.9.54_release_cisco_signed) to the root of the USB stick.
Make sure the file has the correct extension, often .ros or .bin, depending on the model.
Insert the USB key into the Switch :

Plug the USB key into the USB port on the SG350-28MP switch.
Access the CLI or Web Interface :

CLI: Connect via the console port or SSH access.
Web: Connect to the switch's graphical web interface via a browser. The default IP address is often in the 192.168.x.x range.
Check the file on USB :

Via CLI :
bash
Copy the code
dir usbflash0:
This will list the files available on the USB stick.
Change the Active Firmware :

Changing the Active Firmware :

Download the firmware file from the USB key to the switch by running :
bash
Copy the code
copy usbflash0:/image_tesla_hybrid_2.5.9.54_release_cisco_signed flash:
Update the active firmware image by specifying the file :
bash
Copy the code
boot system flash:/image_tesla_hybrid_2.5.9.54_release_cisco_signed
Save the settings :
bash
Copy code
write memory
Reboot the Switch: Reboot to apply the new firmware:

bash
Copy the code
reload
Post-update check:

After rebooting, check the version of firmware installed:
bash
Copy the code
show version

From the web interface
Log in to the web interface.
Navigate to: Administration > File Management > Firmware Operations.
Choose USB as the source and select the firmware file.
Click Apply to load and apply the firmware.
Reboot the switch to finalise.

Hello,

I have a question: if I run the bin file and the switch reboots, what happens?

It is expected that the switch reoobs after the software installation.  It should come up with new version

I didn't understand what that meant. Can I do it via a FAT32 USB key?

You can not do this using USB. 

GBInformatics
Level 1
Level 1

So I'm blocked?
I've only got one minute's access to the interface, is that too much?

Hey man, sorry. I dont know how to help you.  

OK, is it possible to contact Cisco support by email?

It is possible but they will only support you if you have a service contract. 

I got this by plugging in the console cable
***** FATAL ERROR *****
Reporting Task: DH6C.
Software Version: 2.5.0.83 (date Jun 18 2019 time 16:44:23)
base_address=0xb4733000
ros(+0x78a5f0)[0xb4ebd5f0]
ros(HOSTG_fatal_error+0x10)[0xb4ebfbf4]
ros(OSSYSG_fatal_error+0x2a0)[0xb54895dc]
ros(+0xb58348)[0xb528b348]
ros(+0x849270)[0xb4f7c270]
ros(+0x84ba74)[0xb4f7ea74]
ros(+0x84857c)[0xb4f7b57c]
ros(+0x84d8c4)[0xb4f808c4]
ros(DHCPV6CLIENTP_task+0x3ec)[0xb4f84638]
/lib/libp2linux.so.1(task_run+0xf4)[0xb46c3818]

I can't believe it's the DHCPv6 on the livebox that's making everything crash.

@GBInformatics 

 Happy to hear you have found a solution and thanks for sharing. This can help others.