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2960-XR no PoE on particular port for IP Camera

I am having issues with one of my 2960 XR switches not giving link or poe power to a known working IP Camera (Axis M3005). I actually have two ports (gi1/0/30 and 31) right next to each other that are not giving me no link light or poe power for my IP camera. I have set each side the camera and the switch to the required 100mb Full duplex still nothing. I can plug the Camera into another 2960XR (same model same specs) switch and it comes right on with a link light. I have posted the environment and inline power results below. CDP is also disabled on the port as per IP Axis instructions. Inline power is also set to auto. I have also plugged this camera into another 3560X switch and it working fine as well there.  This is the master switch in a stack of 3 2960XRs as well. Im also getting a odd error in the log that says "Apr 27 11:14:50.218: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding." Although the sh env command tells a different story. 

 

 

 

2960XR-Stack1#sh power inline

Module   Available     Used     Remaining
          (Watts)     (Watts)    (Watts)
------   ---------   --------   ---------
1           740.0      160.0       580.0
2           740.0      177.2       562.8
3           740.0       72.0       668.0
Interface Admin  Oper       Power   Device              Class Max
                            (Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi1/0/1   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/2   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/3   auto   on         7.0     Ieee PD             2     30.0
Gi1/0/4   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/5   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/6   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/7   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/8   auto   on         15.4    Ieee PD             3     30.0
Gi1/0/9   auto   on         7.0     Ieee PD             2     30.0
Gi1/0/10  auto   on         7.0     Ieee PD             2     30.0
Gi1/0/11  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/12  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/13  auto   on         12.0    IP Phone 7975       3     30.0
Gi1/0/14  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/15  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/16  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/17  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/18  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/19  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/20  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/21  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/22  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/23  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/24  auto   on         4.0     Ieee PD             1     30.0
Gi1/0/25  auto   on         15.4    MR32                4     30.0
Gi1/0/26  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/27  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/28  auto   on         15.4    Ieee PD             3     30.0
Gi1/0/29  auto   on         4.0     Ieee PD             1     30.0
Gi1/0/30  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/31  static off        30.0    n/a                 n/a   30.0
Gi1/0/32  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/33  auto   on         15.4    MR32                4     30.0
Gi1/0/34  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/35  auto   on         12.0    IP Phone 7975       3     30.0
Gi1/0/36  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/37  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/38  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/39  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/40  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/41  auto   on         15.4    Ieee PD             0     30.0
Gi1/0/42  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/43  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/44  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/45  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/46  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/47  auto   off        0.0     n/a                 n/a   30.0
Gi1/0/48  auto   off        0.0     n/a                 n/a   30.0
Gi2/0/1   auto   on         15.4    Ieee PD             0     30.0
Gi2/0/2   auto   off        0.0     n/a                 n/a   30.0
Gi2/0/3   auto   off        0.0     n/a                 n/a   30.0
Gi2/0/4   auto   off        0.0     n/a                 n/a   30.0
Gi2/0/5   auto   on         15.4    Ieee PD             3     30.0
Gi2/0/6   auto   on         7.0     Ieee PD             2     30.0
Gi2/0/7   auto   on         4.0     Ieee PD             1     30.0
Gi2/0/8   auto   off        0.0     n/a                 n/a   30.0

 

2960XR-Stack1#sh env all
FAN PS-1 is OK
FAN PS-2 is NOT PRESENT
SYSTEM TEMPERATURE is OK
System Temperature Value: 36 Degree Celsius
System Temperature State: GREEN
Yellow Threshold : 67 Degree Celsius
Red Threshold    : 75 Degree Celsius
POWER SUPPLY 1A TEMPERATURE: OK
POWER SUPPLY 1B TEMPERATURE: Not Present
SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
---  ------------------  ----------  ---------------  -------  -------  -----
1A  PWR-C2-1025WAC      DCB1737C0KY OK              Good     Good     250/775
1B  Not Present
2A  PWR-C2-1025WAC      DCB1737C0BV OK              Good     Good     250/775
2B  Not Present
3A  PWR-C2-1025WAC      DCB1737C0BF OK              Good     Good     250/775
3B  Not Present

 

 

2960XR-Stack1#sh int gi1/0/31
GigabitEthernet1/0/31 is down, line protocol is down (notconnect)
  Hardware is Gigabit Ethernet, address is 64e9.50e9.0b9f (bia 64e9.50e9.0b9f)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 100Mb/s, media type is 10/100/1000BaseTX
  input flow-control is off, output flow-control is unsupported
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output 01:38:22, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     108 packets input, 10678 bytes, 0 no buffer
     Received 108 broadcasts (79 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 79 multicast, 0 pause input
     0 input packets with dribble condition detected
     33 packets output, 2504 bytes, 0 underruns
     0 output errors, 0 collisions, 2 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

 

2960XR-Stack1#sh ver
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX4,
RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 14-Nov-13 11:33 by prod_rel_team

ROM: Bootstrap program is C2960X boot loader
BOOTLDR: C2960X Boot Loader (C2960X-HBOOT-M) Version 15.0(2r)EX1, RELEASE SOFTWA
RE (fc1)

2960XR-Stack1 uptime is 1 year, 15 weeks, 1 day, 15 hours, 3 minutes
System returned to ROM by power-on
System restarted at 15:19:53 UTC Fri Jan 10 2014
System image file is "flash:/c2960x-universalk9-mz.150-2.EX4/c2960x-universalk9-
mz.150-2.EX4.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960XR-48FPD-I (APM86XXX) processor (revision A0) with 524288K bytes o
f memory.
Processor board ID FDO1742B01J
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
150 Gigabit Ethernet interfaces
6 Ten Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 64:E9:50:E9:0B:80
Motherboard assembly number     : 73-15626-02
Power supply part number        : 341-0533-01
Motherboard serial number       : 
Power supply serial number      : 
Model revision number           : A0
Motherboard revision number     : A0
Model number                    : WS-C2960XR-48FPD-I
Daughterboard assembly number   : 
Daughterboard serial number     : 
System serial number            : 
Top Assembly Part Number        : 68-5044-01
Top Assembly Revision Number    : A0
Version ID                      : V01
CLEI Code Number                : CMMKJ10ARA
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x06


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 52    WS-C2960XR-48FPD-I 15.0(2)EX4            C2960X-UNIVERSALK9-M
     2 52    WS-C2960XR-48FPD-I 15.0(2)EX4            C2960X-UNIVERSALK9-M
     3 52    WS-C2960XR-48FPD-I 15.0(2)EX4            C2960X-UNIVERSALK9-M


Switch 02
---------
Switch Uptime                   : 1 year, 15 weeks, 1 day, 15 hours, 3 minutes
Base ethernet MAC Address       : 64:E9:50:E8:FF:80
Motherboard assembly number     : 73-15626-02
Power supply part number        : 341-0533-01
Motherboard serial number       : 
Power supply serial number      : 
Model revision number           : A0
Motherboard revision number     : A0
Model number                    : WS-C2960XR-48FPD-I
Daughterboard assembly number   : 73-14200-03
Daughterboard serial number     : 
System serial number            : 
Top assembly part number        : 68-5044-01
Top assembly revision number    : A0
Version ID                      : V01
CLEI Code Number                : CMMKJ10ARA
Daughterboard revision number   : A0

Switch 03
---------
Switch Uptime                   : 1 year, 15 weeks, 1 day, 15 hours, 3 minutes
Base ethernet MAC Address       : 34:DB:FD:1F:94:80
Motherboard assembly number     : 73-15626-02
Power supply part number        : 341-0533-01
Motherboard serial number       : 
Power supply serial number      : 
Model revision number           : V01
Motherboard revision number     : A0
Model number                    : WS-C2960XR-48FPD-I
Daughterboard assembly number   : 73-14200-03
Daughterboard serial number     : 
System serial number            : 
Top assembly part number        : 68-5044-01
Top assembly revision number    : A0
Version ID                      : V01
CLEI Code Number                : CMMKJ10ARA
Daughterboard revision number   : A0

Configuration register is 0xF

2 REPLIES 2
Highlighted
Hall of Fame Guru

Have you used a cable tester

Have you used a cable tester on the drop to make sure all the necessary pairs have end-end continuity?

Highlighted

Marvin, Correct we have toned

Marvin, 

Correct we have toned out both ends of the cables all test fine. I even tried plugging the device directly into the switch. Still no link or power

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