04-26-2021 05:08 AM
We have a stack of 7 c3650-48TD.
There are an increasing number of ports that when they have been inactive for a while, refuse to come back up when a client is connected.
On some suspected faulty ports, the indicator light on the front of the switch goes green, but there is no traffic flowing.
On others the light will go amber suggesting they are blocked by STP. However, looking at the state of that specific port, it doesn’t not show it to be in an err-disabled state.
I noticed these error messages appear on the console while unplugging, then plugging in, a cable to a suspect port:
*Apr 20 14:52:28.543: %SPI_FC-3-HIGH_WMARK_REACHED: Number of messages in the queue for channel 1 has reached maximum.
-Traceback= 1#58bc7daf4fe087af80f5f05af9e15bb7 :545E8000+1FB56C4 :545E8000+12B3A38 :545E8000+12B3C2C :545E8000+B17AD8 :545E8000+B198BC :545E8000+B1BE38 :545E8000+CC8C64 :545E8000+CD9230 :545E8000+9CF3C8 :545E8000+B0F390 :545E8000+B18C58
*Apr 20 14:52:28.554: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_PROTECTED, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:52:28.554: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_UK_MCAST_BLK, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:52:28.555: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_UK_UCAST_BLK, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:52:28.556: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:VP_STP_STATE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:52:29.553: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet2/0/10, changed state to down
*Apr 20 14:52:30.553: %LINK-3-UPDOWN: Interface GigabitEthernet2/0/10, changed state to down
*Apr 20 14:52:30.554: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_ARP_SNOOP, Targets: 0x4, spi-fc ec: 3
stack#
stack#
stack#
*Apr 20 14:53:08.315: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.316: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_DTP_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.316: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.316: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_DTP_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.316: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.316: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_PAGP_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.317: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_PAGP_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.317: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_PROTECTED, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.317: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_UK_MCAST_BLK, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.317: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_UK_UCAST_BLK, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.317: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_MODE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.318: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:VP_STP_STATE, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:08.320: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:E_PORT_SET_ALL_VLANS, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:10.320: %LINK-3-UPDOWN: Interface GigabitEthernet2/0/10, changed state to up
*Apr 20 14:53:10.321: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:PORT_ARP_SNOOP, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:11.324: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet2/0/10, changed state to up
*Apr 20 14:53:12.320: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:E_PORT_SET_ALL_VLANS, Targets: 0x4, spi-fc ec: 3
*Apr 20 14:53:16.311: %PLATFORM_PM-0-SPI_FC_FAIL: SPI-FC Failure while sending PM SPI msg. If:Gi2/0/10, Msg Type:E_PORT_SET_ALL_VLANS, Targets: 0x4, spi-fc ec: 3
stack#
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This stack is still running on software version 3.03.04SE, and from my quick research, this may be related to a bug in this version?
But am hoping there is another solution that we have missed which will avoid us having to reboot the stack
04-26-2021 05:33 AM
Can you post show switch information, please confirm is there any stack cable open ? how Long the switch running (uptime ?)
Looks for me MOSFET Bug - Try to upgrade to 16.X and see if that fixes the issue.
04-26-2021 06:18 AM
stack uptime is 5 years, 28 weeks
Uptime for this control processor is 5 years, 28 weeks
------------------ show switch detail ------------------
Switch/Stack Mac Address : xxxx.xxxx.xxxx - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
*1 Active xxxx.xxxx.xxxx 15 V01 Ready
2 Standby xxxx.xxxx.xxxx 1 V01 Ready
3 Member xxxx.xxxx.xxxx 1 V01 Ready
4 Member xxxx.xxxx.xxxx 1 V01 Ready
5 Member xxxx.xxxx.xxxx 1 V01 Ready
6 Member xxxx.xxxx.xxxx 1 V02 Ready
7 Member xxxx.xxxx.xxxx 1 V02 Ready
Stack Port Status Neighbors
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 OK OK 7 2
2 OK OK 1 3
3 OK OK 2 4
4 OK OK 3 5
5 OK OK 4 6
6 OK OK 5 7
7 OK OK 6 1
04-26-2021 07:11 AM
First i would suggest here is - take maintenance and reboot the switch and see if the problem resolves.
when did the last IOS Update took place ?
04-26-2021 03:35 PM - edited 04-26-2021 04:21 PM
Upgrade the firmware of the switch or reboot. It could be CSCuh78943.
04-28-2021 09:05 AM
Hi
Please can you give more information regarding the impact of this bug.
I am unable to view any information on it.
Thanks
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