3650 switch crash error

[baselzind]

please can someone help me. I moved the switch to a new location then when I booted it up it crashed then afterward it booted normally and showed this below error? how do I prevent this from happening again?

Uptime for this control processor is 30 minutes

System returned to ROM by Critical process fed fault on fp_0_0 (rc=139)

System image file is "flash:packages.conf"

Last reload reason: Critical process fed fault on fp_0_0 (rc=139)

[Flavio Miranda]

Hi

 Which version does this switch have?  This can easily be a Bug. Take a look here:

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvu35094 

[baselzind]

Im using Version 16.12.5 , there is no workaround for the bug

[balaji.bandi]

what is the version of code running, there may be bugs around ...

[baselzind]

Im using Version 16.12.5

[Leo Laohoo]

What firmware is the switch running on? 
It could either be CSCvu84365 or CSCvu35094.

[baselzind]

my Version 16.12.5

[marce1000]

 - You may . for instance,  connect (SSH)  to the device with : https://cway.cisco.com/cli/ , on the right you can then use the Crashinfo Analyzer and on the left you can also use System Diagnostics.

 M.