Re: 3845 failure..

xtam1 · ‎10-17-2006

Dear All,

i have a problem where suddenly the router failed and when i connected to its console port i logged the attached output. Also below is the last show version taken before the failure (1 week ago).

I need help to resolve this problem,

Thanks..

------------------ show version ------------------

Cisco IOS Software, 3800 Software (C3845-IPVOICEK9-M), Version 12.4(9)T1, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 30-Aug-06 19:46 by prod_rel_team

ROM: System Bootstrap, Version 12.3(11r)T2, RELEASE SOFTWARE (fc1)

New_Xbox_IR uptime is 15 minutes

System returned to ROM by bus error at PC 0x605A80F4, address 0x702B82E8 at 10:19:56 UTC Wed Oct 11 2006

System image file is "flash:c3845-ipvoicek9-mz.124-9.T1.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 3845 (revision 1.0) with 1005568K/43008K bytes of memory.

Processor board ID FTX1023A1PT

2 Gigabit Ethernet interfaces

252 Serial interfaces

10 Channelized E1/PRI ports

DRAM configuration is 64 bits wide with parity enabled.

479K bytes of NVRAM.

250880K bytes of ATA System CompactFlash (Read/Write)

Configuration register is 0x2102

balajitvk · ‎10-17-2006

Hi Tam,

From the Show version o/p,

This router was last restarted by a bus error:

'bus error at PC 0x605A80F4, address 0x702B82E8 at 10:19:56 UTC Wed Oct 11 2006'

The system encounters a bus error when the processor tries to access a memory location

that either does not exist (a software error) or does not respond properly (a hardware

problem).

TRY THIS: Issue a 'show region' and check if the address location (the 'address'

part of the bus error) falls within an existing address range. If the address reported

by the bus error does not fall within the ranges displayed in the 'show region'

output, this means that the router was trying to access an invalid address. This

indicates that it is a Cisco IOS Software problem. Paste the output from the 'show

stacks' command to decode the output and identify the Cisco IOS Software bug that

is causing the bus error. If the address falls within one of the ranges in the

'show region' output, it means that the router was accessing a valid memory address,

but the hardware corresponding to that address is not responding properly. This

indicates a hardware problem. Try reseating the hardware belonging to this address

range before attempting to replace it.

Rate if it does,

Rgs

xtam1 · ‎10-17-2006

thanks for the reply, and yes it was rebooted due to a bus error but that was one week ago and it came back to normal with no problems until today show the following errors:

virtual address corresponds to main:text, cache word 0

Cache Data not Available for CPU 401

Error searching L1 for cache address: 0x623BF300

Cache error detected!

CPO_ECC (reg 26/0): 0x20000000

CPO_CACHERI (reg 27/0): 0x04001300

CPO_CACHERD (reg 27/1): 0x00000000

CPO_CCHEDPA (reg 27/3): 0x10A20000

Real cache error detected. System will be halted.

0 spurious cache errors were previously detected.

Real cache error detected. System will be halted.

Error: primary instr cache, fields: , SysAD

virtual addr 0x623BF300, physical addr(21:3) 0x001300, vAddr(14:12) 0x0000

virtual address corresponds to main:text, cache word 0

Cache Data not Available for CPU 401

Low Data High Data Par Low Data High Data Par

DRAM Data: 0:0x00000000 0x00000000 0x00 1:0x00000000 0x00000000 0x00

2:0x00000000 0x00000000 0x00

3:0x00000000 0x00000000 0x00

Cache error detected!

CPO_ECC (reg 26/0): 0x20000000

CPO_CACHERI (reg 27/0): 0x04001300

CPO_CACHERD (reg 27/1): 0x00000000

CPO_CCHEDPA (reg 27/3): 0x10A20000

Real cache error detected. System will be halted.

0 spurious cache errors were previously detected.

pkp000001 · ‎11-17-2016

I was able to resolve this issue by replacing DRAM sticks.