3850 stack member unresponsive the software clean commmand

[basheershabazz1]

I am trying to run the soft clean on 3850 switch stack. However, I am receiving the follow error message:

% Operation timed out waiting for switch 5 to respond. Operation aborted.

I am in the process of upgrading the IOS, so if switch 5 is unresponsive, my upgrade I assume will be unsuccessful. I do I resolve this issue? How to I get switch 5 to become responsive? 

stack#software clean
Preparing clean operation ...
[1]: % Operation timed out waiting for switch 5 to respond. Operation aborted.

[Leo Laohoo]

Ooooooh, I've seen that error message before.
Post the complete output to the command "sh version".
The last time I saw that error message was on a stack with 3.6.X and an uptime of >3 years.

[basheershabazz1]

I rebooted the unresponsive switch with the reload slot 5 command. That cleared the issue! thanks for responding to my issue.

[marce1000 · Accepted solution]

 - Power cycle switch 5; preferably attach a console to it and check for special error messages if any. Then try your operation again.

 M.

[basheershabazz1]

That worked! I worked with Cisco tac and that was their suggestion as well. Thanks for the assistance!

[julian.bendix]

Hi!
could you post the output of the following show commands?

#show switch
#show switch stack-ports
#show log | inc STACK

Are there Devices connected on the Switchports of Switch #5 and are they working as expected?

I haven't found any Bug describing this problem via Bug Search so far.

[basheershabazz1]

I worked with Cisco tac. The solution was to reload the switch that was unresponsive, in my case it was switch 5. I ran this command:

reload slot 5

That cleared it. I reran the software clean command and it worked as expected. Thank responding to my issue.