08-15-2016 11:44 PM - edited 03-08-2019 07:01 AM
My 6509-E
IOS version:15.1(2)SY7
process card:VS-S720-10G
issue description:after reboot line card can't load.
have an error message
Last transition recorded: (insert)-> may_be_occupied (timer)-> occupied (known)-> can_power_on (no_power)-> powered_off (operator_power_on)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)->
check_power_on (power_on_ok)-> wait_til_online
*Aug 16 06:18:56: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
Router#sh module all
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
2 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX SAL1520DPBE
5 5 Supervisor Engine 720 10GE (Active) VS-S720-10G SAL1336Y4WV
7 24 CEF720 24 port 1000mb SFP WS-X6724-SFP SAL1519D64R
Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
2 c89c.1de2.d064 to c89c.1de2.d093 4.1 Unknown Unknown Other
5 0021.a094.8288 to 0021.a094.828f 3.4 8.5(4) 15.1(2)SY7 Ok
7 6400.f1e3.ab90 to 6400.f1e3.aba7 5.0 Unknown Unknown Other
Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
2 Centralized Forwarding Card WS-F6700-CFC SAL1518CRN2 4.1 Other
5 Policy Feature Card 3 VS-F6K-PFC3C SAL1337YE4A 1.2 Ok
5 MSFC3 Daughterboard VS-F6K-MSFC3 SAL1337YHGY 5.2 Ok
7 Centralized Forwarding Card WS-F6700-CFC SAL1518D0P3 4.1 Other
how can i fix this problem?
thanks!
08-16-2016 12:59 AM
Hi
here is the troubleshoot doc for that exact issue follow every step in it see if it comes backonline , if not may need rma
http://www.cisco.com/c/en/us/support/docs/switches/catalyst-6500-series-switches/116115-trouble-linecard-00.html
08-16-2016 01:31 AM
I don't know the figure means,
Router#remote command switch show scp counters
received packets = 26289
transmitted packets = 15686
retransmitted packets = 11
fast retransmitted packets = 0
loop back packets = 10625
transmitted expedited pkts = 0
Router#remote command switch show scp counters
received packets = 26673
transmitted packets = 15710
retransmitted packets = 11
fast retransmitted packets = 0
loop back packets = 10985
Router#remote command switch show scp status
Rx 27075, Tx 15734, scp_my_addr 0x4
Id Sap Channel name current/peak/retry/dropped/total time(queue/process/ack)
-- ---- ------------------- -------------------------------- ----------------------
0 11 SCP Unsolicited:11 0/ 0/ 0/ 0/ 0 0/ 0/ 0
1 20 SCP Unsolicited:20 0/ 0/ 0/ 0/ 0 0/ 0/ 0
2 0 SCP Unsolicited:0 0/ 2/ 0/ 0/ 6400 0/ 0/7016
3 2 SCP Unsolicited:2 0/ 3/ 0/ 0/ 6456 0/ 0/ 0
4 21 SCP Unsolicited:21 0/ 0/ 0/ 0/ 0 0/ 0/ 0
5 16 SCP Unsolicited:16 0/ 0/ 0/ 0/ 0 0/ 0/ 0
6 1 SCP Unsolicited:1 0/ 3/ 0/ 0/ 51 0/ 0/ 324
7 18 SCP Unsolicited:18 0/ 0/ 0/ 0/ 0 0/ 0/ 0
8 17 SCP Unsolicited:17 0/ 0/ 0/ 0/ 0 0/ 0/ 0
9 33 SCP async: LCP#5 0/ 32/ 0/ 0/ 2955 316/ 280/ 4
00:24:35: SP: scp_dnld_module 2 : 0 : 0: during state enabled, got event 3(dnld_failed)
00:24:35: SP: @@@ scp_dnld_module 2 : 0 : 0: enabled -> download_failed
00:24:35: SP: Stop timer
00:24:35: SP: Slot 2 changed status to FAILED
Aug 16 16:30:12: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
00:24:35: SP: scp_dnld_oir_status(2): status = 0
00:24:35: SP: scp_dnld_module 2 : 0 : 0: during state download_failed, got event 2(disabled)
00:24:35: SP: @@@ scp_dnld_module 2 : 0 : 0: download_failed -> disabled
00:24:35: SP: disable_action(2/0):
00:24:35: SP: Stop timer
00:24:35: SP: stop_download_process() slot/proc 2/0, download_pid: -1 my_pid: 77 image_fd: -1
00:24:35: SP: is_module_under_rapid_boot: slot: 2, status: 0
00:24:46: SP: scp_dnld_oir_status(2): status = 0
00:24:46: SP: scp_dnld_module 2 : 0 : 0: during state disabled, got event 2(disabled)
00:24:46: SP: @@@ scp_dnld_module 2 : 0 : 0: disabled -> wait_til_enabled
00:24:46: SP: scp_dnld_oir_status(2): status = 1
00:24:46: SP: sm_debug_init : debug already initialized
00:24:46: SP: scp_dnld_module 2 : 0 : 0: during state wait_til_enabled, got event 1(enabled)
00:24:46: SP: @@@ scp_dnld_module 2 : 0 : 0: wait_til_enabled -> enabled
00:24:46: SP: Start REGN timer for 2 with 240 sec
08-22-2016 06:23 AM
Cisco TAC engineer tell me the line card must to be RMA,
this is an hardware problem
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