always at rommon 1> on WS-C4500X-16

[daub127001]

Hi,

we have a WS-C4500X-16 that boots into rommon. But when I want to enter a command like "help" it seems to ignore it. If I hit enter nothing happens. If I hit enter again "rommon 1>" appears again. I want to get back to normal boot. How can I achieve this?

Thanks in advance.

[InayathUlla Sharieff]

http://www.cisco.com/c/en/us/support/docs/switches/catalyst-4000-series-switches/24061-149.html#rommon

Please find the above procedure to bring back the box to production. If you have followed it and still facing the issue do let us know.,

[daub127001]

Hi,

i followed the instructions you mentioned. I'm still facing the same problem.

That's the output of the system during startup:

 ************************************************************
 *                                                          *
 * Welcome to Rom Monitor for    WS-C4500X-16 System.       *
 * Copyright (c) 2008-2014 by Cisco Systems, Inc.           *
 * All rights reserved.                                     *
 *                                                          *
 ************************************************************

 Rom Monitor (P) Version 15.0(1r)SG11
 CPU Rev: 2.2, Board Rev: 9, Board Type: 108
 CPLD Mobat Rev: 2.0x549a.0x59a4
 Chassis: WS-C4500X-16

 MAC Address  : 74-a2-e6-8c-39-3f
 Ip Address   : Not set.
 Netmask      : Not set.
 Gateway      : Not set.
 TftpServer   : Not set.

 Non-Redundant system or peer not running IOS
 System Uplinks & Linecards have been reset!!
rommon 1 >?

rommon 1 >

When I enter ? and hit the "enter" key the prompt blocks. If I hit "enter" again I still get the "rommon 1 >" prompt. No help is printed.

[jhager001]

Do you have a tftp server in which this device can boot from?

Try these steps:

1. Change the config register to 0x2102

     ---Check the settings

    rommon > set

     ----Clear the current boot variable

    rommon > unset boot

    rommon > confreg 0x2102

    rommon > reset

If this does not fix the issue follow step 2:

2. Connect the management port to access a tftp server.

 You will see a message that a physical link is established

   ---Issue the set interface gi1 or fa1

    rommon > set interface fa1 x.x.x.x 255.255.255.0

   ---DG to use to get to the TFTP server

    rommon > set ip route default x.x.x.x

3. Check that the configs which have been made and test connectivity

   rommon > set

   rommon > ping x.x.x.x

4. Once the ping to the tftp is successful, you can issue the boot tftp to specify the image:

   rommon > boot tftp://x.x.x.x/

  If the switch comes up we need to copy the image onto the bootflash and change the boot variable again and write mem.

If none of that works, then RMA is the last option. 

[jhager001]

you should be able to do the "?" and get a list of commands. I would check your boot variables and or 'boot flash:(IOS)' 

you can find our what your IOS image is called by issuing a 'dir flash:' or if that doesn't work just 'dir'