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AP network disconnections AIR-AP2802I-E-K9

Aleck_Sei
Level 1
Level 1

Hello everyone,

We have a somewhat strange problem.

Some time ago we deployed a Wifi network with Cisco 2802 APs (managed as AP Group on a WLC 8540) in a company in the city. The company's staff has been reporting to us for a few days that they are experiencing random disconnections from the Wi-Fi connection. The problem affects all types of devices (Windows PC, Linux PC, mobile phones,...) and it seems to happen more often in antennas with a higher density of clients (but far from saturated, around 20-25 clients connected with RSSI around -65). When experiencing this issue, clients only regain connectivity when they forget the SSID on their computer, rescan the available networks, and reconnect by re-entering their access credentials.
A priori, what do you think the problem could be? A malfunction of some AP? What tests do you recommend I perform for troubleshooting? The SSID/WLAN where they connect is WPA2 with 802.1X authentication

Thank you very much in advance

1 Accepted Solution

Accepted Solutions

Honestly, I don't know. I will ask my clients and share their response here.

Thank you so much, Leo.

View solution in original post

4 Replies 4

Leo Laohoo
Hall of Fame
Hall of Fame

What firmware is the WLC on?

8.5.161.6


@Aleck_Sei wrote:
around 20-25 clients connected with RSSI around -65

Were they on MS Teams before getting disconnected?

Honestly, I don't know. I will ask my clients and share their response here.

Thank you so much, Leo.

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