Boot failure after Upgrade C2960X

[bhodne]

Using Cisco Prime to upgrade C2960X switches. One of several switches failed when upgrade from 15.2(2)E7 to 15.2(7)E5.

Distributing image using TFTP was successful, but Device reboot failed. "Device not up after waiting for MAXTIMEOUT".

Connecting a console cable and plug in power never show a switch prompt. Also tried factory reset with the same result. No prompt is shown. It stops after last line in the console output below. Then after 10 min, the fan start to spin and never stop. 

Any tip on how to proceed?

Output from Console:

Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 9c:57:ad:ea:f7:00
The password-recovery mechanism is enabled.
APM USBUSB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 12 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 833536
mifs[5]: Bytes available : 972800
mifs[5]: mifs fsck took 1 seconds.
mifs[6]: 2 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 1213440
mifs[6]: Bytes available : 2657280
mifs[6]: mifs fsck took 0 seconds.
mifs[7]: 5 files, 1 directories
mifmifs[9]: 654 files, 20 directories
mifs[9]: Total bytes : 122185728
mifs[9]: Bytes used : 75571712
mifs[9]: Bytes available : 46614016
mifs[9]: mifs fsck took 73 seconds.
...done Initializing Flash.
Loading "flash:c2960x-universalk9-mz.152-7.E5.bin"...Verifying image flash:c2960 x-universalk9-mz.152-7.E5.bin................................................... ................................................................................ ................................................................................ ................................................................................ ................................................................................ ......................................Image passed digital signature verificatio n
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

...

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:c2960x-universalk9-mz.152-7.E5.bin" uncompressed and installed, entry point: 0x3000
executing.

[Leo Laohoo · Accepted solution]

---

@bhodne wrote:

Loading "flash:c2960x-universalk9-mz.152-7.E5.bin"

---

PI did NOT upgrade this because the switch is booting from the BIN file found in the root directory. 

Go to the Device Coverage Checker and enter the serial number of the appliance.  If the switch is legitimate, raise a TAC Case and organize for the switch to be RMAed.

[balaji.bandi · Accepted solution]

May be try if you have lower verison IOS, try if you able to get on to  ROMMON, if not as suggested TAC for RMA

[bhodne]

Thanks for replies! Our serviceprovider will have a look and if necessary raise a TAC for RMA.