04-09-2014 01:44 AM - edited 03-07-2019 07:02 PM
Hi,
3560X is connected to another 3560X by 10G fiber optic connection (C3KX-NM-10G network module, SFP-10G-LRM on both ends).
Yesterday 10G port went down. After changing SFPs, cables I am sure one of the 10G ports on network module is not working, it does not work with tested SFPs and cables.
sh inventory command output
NAME: "FRULink Slot 1 - FRULink Module", DESCR: "FRULink 10G ST Module"
PID: C3KX-NM-10G , VID: V01 , SN:
NAME: "TenGigabitEthernet1/1", DESCR: "SFP-10GBase-LRM"
PID: SFP-10G-LRM , VID: V02 , SN:
NAME: "TenGigabitEthernet1/2", DESCR: "SFP-10GBase-LRM"
PID: SFP-10G-LRM , VID: V02 , SN:
sh ip int brief
TenGigabitEthernet1/1 10.1.1.90 YES manual down down
TenGigabitEthernet1/2 10.1.1.10 YES manual up up
What can I try in this situation? Or RMA is the only option?
TIA
Solved! Go to Solution.
04-09-2014 04:09 PM
What is your IOS?
Can you also post the output to the command "sh post"?
04-09-2014 08:47 PM
Try upgrading to 12.2(55)SE9 and try again.
04-09-2014 11:18 AM
From how you describe it, an RMA may well be in order. The TAC is pretty good about that sort of thing.
What does "show int te1/1 transceiver detail" show you?
04-09-2014 08:33 PM
Hi,
Output from both working and non working ports:
ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, + : high warning, - : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.
High Alarm High Warn Low Warn Low Alarm
Temperature Threshold Threshold Threshold Threshold
Port (Celsius) (Celsius) (Celsius) (Celsius) (Celsius)
--------- ------------------ ---------- --------- --------- ---------
Te1/1 40.8 75.0 70.0 0.0 -5.0
High Alarm High Warn Low Warn Low Alarm
Voltage Threshold Threshold Threshold Threshold
Port (Volts) (Volts) (Volts) (Volts) (Volts)
--------- --------------- ---------- --------- --------- ---------
Te1/1 3.27 3.63 3.46 3.13 2.97
Optical High Alarm High Warn Low Warn Low Alarm
Transmit Power Threshold Threshold Threshold Threshold
Port (dBm) (dBm) (dBm) (dBm) (dBm)
--------- ----------------- ---------- --------- --------- ---------
Te1/1 -2.1 3.5 0.5 -6.5 -10.5
Optical High Alarm High Warn Low Warn Low Alarm
Receive Power Threshold Threshold Threshold Threshold
Port (dBm) (dBm) (dBm) (dBm) (dBm)
------- ----------------- ---------- --------- --------- ---------
Te1/1 -2.0 3.5 0.5 -8.0 -12.4
SR1_C3560X_24_10#sh int te1/2 transceiver detail
ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, + : high warning, - : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.
High Alarm High Warn Low Warn Low Alarm
Temperature Threshold Threshold Threshold Threshold
Port (Celsius) (Celsius) (Celsius) (Celsius) (Celsius)
--------- ------------------ ---------- --------- --------- ---------
Te1/2 40.5 75.0 70.0 0.0 -5.0
High Alarm High Warn Low Warn Low Alarm
Voltage Threshold Threshold Threshold Threshold
Port (Volts) (Volts) (Volts) (Volts) (Volts)
--------- --------------- ---------- --------- --------- ---------
Te1/2 3.26 3.63 3.46 3.13 2.97
Optical High Alarm High Warn Low Warn Low Alarm
Transmit Power Threshold Threshold Threshold Threshold
Port (dBm) (dBm) (dBm) (dBm) (dBm)
--------- ----------------- ---------- --------- --------- ---------
Te1/2 -2.1 3.5 0.5 -6.5 -10.5
Optical High Alarm High Warn Low Warn Low Alarm
Receive Power Threshold Threshold Threshold Threshold
Port (dBm) (dBm) (dBm) (dBm) (dBm)
------- ----------------- ---------- --------- --------- ---------
Te1/2 -3.1 3.5 0.5 -8.0 -12.4
04-09-2014 04:09 PM
What is your IOS?
Can you also post the output to the command "sh post"?
04-09-2014 08:31 PM
HI,
IOS version c3560e-universalk9-mz.122-55.SE3.bin
Switch 1
---------
POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed
POST: MA BIST : Begin
POST: MA BIST : End, Status Passed
POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed
POST: SF ASIC BIST : Begin
POST: SF ASIC BIST : End, Status Passed
POST: Switch Fabric Memory Tests : Begin
POST: Switch Fabric Memory Tests : End, Status Passed
POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed
POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Passed
POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed
POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed
POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : End, Status Passed
04-09-2014 08:47 PM
Try upgrading to 12.2(55)SE9 and try again.
04-10-2014 08:35 AM
Thank you. Port is up after upgrading.
04-10-2014 03:32 PM
Thanks for taking the time for updating the results. :)
06-12-2015 11:44 AM
I'm also having this exact same problem on the same code version. Planning to upgrade this weekend.
06-12-2015 06:33 PM
This thread is >1 year now. There are newer versions to the 12.2(55)SE train, namely 12.2(55)SE10. I'd recommend you use whatever latest there is available.
06-13-2015 09:38 AM
Upgraded to 12.2(55)SE10 with same results. Might try a 15 release but I'm leaning towards a hardware issue on the module. This is a fairly new module installed (<2 months).
06-18-2015 12:13 PM
Following up - Cisco sent a replacement module which seems to have resolved my issue.
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