C9300-NmM-4G port 2 not detected

[erzaf]

Dear Cisco support,

Please help us to find out the solution of our problem. Port 2 on C9300-NM-4G is not working/detected with our SFP transceiver GLC-LH-SMD, although the 1,3,4 Port is running well. When we type "sh logs" we found that when we plug transceiver on port 2 it show "No module present".

is this the hardware issue?

[balaji.bandi]

If you any other SFP test it, also try doing interface default

default interface gi 1/1/3 ( after removing SFP)

insert the SFP (check the logs and post below information)

show run interface gi 1/1/3

show interface gi 1/1/3

show interface gi 1/1/3 trans

show version

[erzaf]

Hi Balaji,

i have tried "default interface gi 1/1/2" then restart the router, but the logs show same (no module present) when we plug on port 2. if this is hardware issue can you info how to claim guarantee? because i just buy this stuff

[balaji.bandi]

If you post that information happy to help you see what is wrong ? is the same SFP works on other ports if yes,

you can Raise TAC case for replacement.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

[erzaf]

Tomorrow monday i will try like what you said sir, i've tried other SFP and same results. if on Monday i still got the error i will try to contact the TAC. thank you.

[Leo Laohoo]

What firmware is the switch running on?

[erzaf]

Bellow the information about the router, can u see it?

[erzaf]

Btw do you know why i cant open new case on this support manager?

[balaji.bandi]

Still you can call TAC if the product under coverage :

make sure you keep this information also ready and post here (same quesitons may ask TAC)

show run interface gi 1/1/2

show interface gi 1/1/2

show interface gi 1/1/2 trans

show version

[erzaf]

Ok sir, when i come to work on Monday i will do that and share the results with you.

[erzaf]

Dear Mr. Bandi,

Bellow i attach screenshot of the list command 

show run interface gi 1/1/2

show interface gi 1/1/2

show interface gi 1/1/2 trans

show version

[balaji.bandi]

I know you confirmed this is Cisco SFP, just checking, do you see show inventory (that SFP ?)

shows media type uknown,

May be test the SFP on other port check if that works, also check working SFP on this port see if that works, so by now you know what is wrong ?

[erzaf]

Port 1,3,4 is working good only port 2. We try 2 SFP GLC-LH-SMD 1000BaseLX SFP, both working well on port 1,3,4 but on port 2 both undetected

[Leo Laohoo]

Post the complete output to the command "sh inventory". 

NOTE:  DO NOT POST screenshots.

[balaji.bandi]

when you get chance - show inventory