Solved: C9500 C9300 C9200 CALL home issue

perkin · ‎04-30-2019

Hello Experts

we are recently introduced 9K series to our network family and we realized that the 16.9 + we need to call home to license the network switches,

so we follow the Call-home configuration and allow the switch with ADVANCED LICENSE to be call home which they are running 16.9/10

However, I realized cisco email below and I am not happy why we send syslog to cisco! I opened a TAC case and they claimed they can turn off on their side (instead of I can do configuration apply on CLI or even my own smart account portal)

any expert have a better idea on how to avoid the syslog sending to cisco while we can license via proxy connection?

From: call-home-notify@cisco.com <call-home-notify@cisco.com>
Sent: 30 April 2019 10:54
To: XXXXXXX
Subject: SCH-S5-Notification Message: Smart Call Home Notification For Host: XXXXXXX- MessageType: SYSLOG: - Event Time: 2019-04-30 09:54:08 GMT+00:00

Dear Smart Call Home User,

We have received a SYSLOG message from device "XXXXXXX" for which you are a contact person.

Problem Details:

Model 'XXXXXXX' with Host Name 'XXXXXXX' reported a System Error Message 'Apr 30 09:54:08.529: %SPANTREE-2-BLOCK_PVID_LOCAL: Blocking Port-channel120 on VLAN0001. Inconsistent local vlan.'.......

perkin · ‎04-30-2019

Hello Mark,

Thanks for your input, and I actually read that page before implement (since we did not use call-home function although that is something exist since early 2010...) I do sure 90%+ of cisco networker won't turn that on :)

And I think that page did not tell us how to minimize information to be sent just for license. After try and error, and I can believe that is the solution to turn off non-licensing information sent to Cisco (but never can be ensured since that is HTTPS unless we decoded the cert ;-) )

SWITCH(config)#call-home
SWITCH(cfg-call-home)#profile CiscoTAC-1
SWITCH(cfg-call-home-profile)#reporting ?
all Report all data
smart-call-home-data Report Smart Call Home data
smart-licensing-data Report Smart Licensing data

SWITCH(cfg-call-home-profile)#no reporting smart-call-home-data
SWITCH(cfg-call-home-profile)#^Z

SWITCH#sh call-home profile all

Profile Name: CiscoTAC-1
Profile status: ACTIVE
Profile mode: Full Reporting
Reporting Data: Smart Licensing
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes

-VS- the out put from the link

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9300/software/release/16-9/configuration_guide/sys_mgmt/b_169_sys_mgmt_9300_cg/configuring_smart_licensing.html#id_89392

Device# show call-home profile all
Profile Name: CiscoTAC-1
    Profile status: ACTIVE
    Profile mode: Full Reporting
    Reporting Data: Smart Call Home, Smart Licensing
    Preferred Message Format: xml
    Message Size Limit: 3145728 Bytes
    Transport Method: http
    HTTP  address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService
    Other address(es): default

    Periodic configuration info message is scheduled every 1 day of the month at 09:15

    Periodic inventory info message is scheduled every 1 day of the month at 09:00

    Alert-group               Severity
    ------------------------  ------------

View solution in original post

Mark Malone · ‎04-30-2019

Hi
its that or get a local server to do it , were in same issues with 16.9 , they have altered whole license system from that image moving forward
Cisco are bound by NDA anyway your information should not be jeopardized but i understand you were not happy about the change either and may integrate a server ourselves to do it rather than calling to Cisco , could always drop back to 16.8 for now , only the latest is 16.9/10