cisco 2960 limited lifetime warranty

[Ivan Marinovic]

Hi,

I have one Cisco WS-C2960-24PC-L switch which stop working. (not responding - probably power supply)

I try to open TAC case but I am unable since this year we (still) did not accepts Cisco SmartCare.

So is ther any other way? Pleas can somebody guide me :-)

THX,

Ivan

[Gregory Snipes]

How did you try and open a TAC case, through the web or over the phone? I have always had to call Cisco and explain to them that I do not want to open a case based on a smartnet and that I just want to exercise the limited lifetime warranty. Also please be aware that the power supply is only under warranty for five years, so if the device is older then that you are probably SOL.

[Ivan Marinovic]

Thx for replay I will call them. switch is 3year old :-)

[Leo Laohoo]

switch is 3year old

Post the first seven digits of your dead appliance's serial number.

LLW for the 2960 is valid if the appliance was manufactured after 01 May 2009.

[Ivan Marinovic]

FOC1412

[Leo Laohoo]

Hmmmm ... Not covered.

Based on your output, the appliance was manufactured on March 2009.  May not be covered.

[Ivan Marinovic]

on switch there is a label MAR 21 2010... so hope it is covered! :-)

[Leo Laohoo]

Had a quick recalc, yes you are right.  Manufactured March 2010.  Should be covered. 

Mea culpa.