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Beginner

Cisco 7200 series router getting rebooted

HI Experts ,

I am having a cisco 7200 series router in my ntwork . The device is getting rebooted automatically with a crash info:

Please find the crash info details .

Please let me know if anyone have faced the same issue .

IOS VERSION -> 12.4(15)T13

Regards

Angus

3 REPLIES 3
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VIP Expert

Cisco 7200 series router getting rebooted

Hi Angus,

Most likely a software problem

You should open a TAC case and forward the crash file to Cisco.

Here is the message in your crash file:

Possible software fault. Upon reccurence,  please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

HTH

Beginner

Cisco 7200 series router getting rebooted

Hello Angus,

Me to  facing the same issue . Is the issue fixed ? did this crash relate to  any capacity issue on the device?

Regards,

Tess Jose

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Beginner

Cisco 7200 series router getting rebooted

Hi Angus,

By the look at the crash file, it seems your router having issue to read some specific block within memory chip hence could not retrive to run some processes. I would say, this can be a hardware fault. As others mentioned, raising Cisco TAC will be the best option.

Please rate if it is helpful.

Regards

Sukanta

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