Cisco 9400: show tech-support hangs before completion.

[ReneiroTerc2194]

This has been an over two month long issue.  Initially there was a power outage and the 9407 was impacted.  After power came back up, the second supervisor showed a fault...it showed in a disabled state (sho redundancy and sho module).  We eventually replaced it, it showed that it was Standby Hot  (sso).  A month later I received an email that it was back to disabled.  I reseated it and it returned to Standby Hot.....only to return to a disabled state the next day.  

I also noticed that when the supervisor is in a disabled state that sho tech-support hangs.  It never finishes and I have to create a new session in order to continue working.  There are currently three sessions open

[Kasun Bandara]

Hi @ReneiroTerc2194 are you using putty? 

[ReneiroTerc2194]

SecureCRT

[Leo Laohoo]

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@ReneiroTerc2194 wrote:
only to return to a disabled state the next day.

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What does the logs say when the line card gets disabled?  

Post the complete output to the following commands: 

show logging onboard rp standby uptime detail 
show logging onboard slot <STANDBY SLOT> uptime detail 

Let's start with those and see where it takes us.

[MHM Cisco World]

how tech-support custom [ source-file] file-location

instead of show tech-support in terminal which I think issue here 
export the tech file to TFTP server and from there open it as text

[ReneiroTerc2194]

Thank you.  I will try that today,