cisco 9500 switch major error

[Manish Manwal]

we are receiving below error in 9500 stack. i checked power supply is ok and temperature is also green. the module is different every time. TenGigabitEthernet2/0/1 TenGigabitEthernet2/0/40 , TenGigabitEthernet2/0/30 etc. 

MAJOR Event: Cisco: Temperature problem. Currently, Temperature (TenGigabitEthernet2/0/1 Module Temperature Sensor) status: unavailable

MAJOR Event: Cisco: Power Supply problem. Currently, Power Supply (TenGigabitEthernet2/0/1 Supply Voltage Sensor) status: unavailable

SW#sh env power
SW PID Serial# Status Sys Pwr PoE Pwr Watts
-- ------------------ ---------- --------------- ------- ------- -----
2A PWR-C4-950WAC-R DCI2514M74E OK Good n/a 950
2B PWR-C4-950WAC-R DCI2514M74G OK Good n/a 950

SW#sh environment temperature
Switch 1: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 24 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Outlet Temperature Value: 35 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius

Hotspot Temperature Value: 51 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius
Switch 2: SYSTEM TEMPERATURE is OK
Inlet Temperature Value: 23 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 56 Degree Celsius

Outlet Temperature Value: 34 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius

Hotspot Temperature Value: 52 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 105 Degree Celsius
Red Threshold : 125 Degree Celsius

[Mukesh]

Hi Manish, 

Can you try reseat and see if the issue is fixed, if not I suggest raise a case with cisco TAC they will analyse it further. If they cant find cause they likely to do RMA

Kind regards

Mukesh 

[balaji.bandi]

this is related to port that was referring, Do you have any SFP Module installed on that port ? TenGigabitEthernet2/0/1

what version of IOS XE Code ?

[Manish Manwal]

yes sfp module is installed. 

XE : 17.06.04 CAT9K_IOSXE

[balaji.bandi]

post below output :

#show interfaces ten 2/0/1 transceiver detail

[Manish Manwal]

#show interfaces ten 2/0/1 transceiver detail
ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, + : high warning, - : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.

High Alarm High Warn Low Warn Low Alarm
Temperature Threshold Threshold Threshold Threshold
Port (Celsius) (Celsius) (Celsius) (Celsius) (Celsius)
--------- ----------------- ---------- --------- --------- ---------
Te2/0/1 17.7 85.0 75.0 -5.0 -10.0

High Alarm High Warn Low Warn Low Alarm
Voltage Threshold Threshold Threshold Threshold
Port (Volts) (Volts) (Volts) (Volts) (Volts)
--------- ----------------- ---------- --------- --------- ---------
Te2/0/1 3.17 3.60 3.50 3.10 3.00

High Alarm High Warn Low Warn Low Alarm
Current Threshold Threshold Threshold Threshold
Port Lane (milliamperes) (mA) (mA) (mA) (mA)
--------- ---- --------------- ---------- --------- --------- ---------
Te2/0/1 N/A 6.3 15.0 14.0 2.0 1.0

Optical High Alarm High Warn Low Warn Low Alarm
Transmit Power Threshold Threshold Threshold Threshold
Port Lane (dBm) (dBm) (dBm) (dBm) (dBm)
--------- ---- --------------- ---------- --------- --------- ---------
Te2/0/1 N/A -3.0 1.0 0.0 -6.0 -7.0

Optical High Alarm High Warn Low Warn Low Alarm
Receive Power Threshold Threshold Threshold Threshold
Port Lane (dBm) (dBm) (dBm) (dBm) (dBm)
--------- ---- --------------- ---------- --------- --------- ---------
Te2/0/1 N/A -3.4 2.0 1.0 -12.0 -13.0

[balaji.bandi]

Looks ok for me - if you get chance in the maintenance window, reseat the SFP

Do you see any performance issue other than logs ?

[Manish Manwal]

no, no other performance issue. all good.

this is happening for multiple sfp module.

[balaji.bandi]

hmm could be bug - we are running 17.6.4 not see that issue. its stable version

until you like to go to 17.9.3

[Leo Laohoo]

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@Manish Manwal wrote:
MAJOR Event: Cisco: Temperature problem. Currently, Temperature (TenGigabitEthernet2/0/1 Module Temperature Sensor) status: unavailable
MAJOR Event: Cisco: Power Supply problem. Currently, Power Supply (TenGigabitEthernet2/0/1 Supply Voltage Sensor) status: unavailable

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Contact Cisco TAC and arrange for an RMA.  The motherboard is failing.  The circuitry for switch 2, port 1 is experiencing issues.