Solved: Re: Cisco console not working

lkomarci · ‎04-01-2019

Hi guys,

I'm having a problem connecting to any Cisco device connected via console (RJ45->USB) to my computer. I've installed the cisco usb console drivers but to no avail so I can't putty into it.

According to the device manager the devices use COM4 USB serial port. Even if I go to update the driver from the list of drivers I can't as I get the error "A service installation section in this INF is invalid."

Any ideas? I already tried reinstalling the driver but nothing helps.

thanks

lkomarci · ‎04-01-2019

Hi Paul,

that didn't help either. Maybe it's a Win10 issue I really can't tell.

Anyway I got it to work without the Cisco drivers as I couldn't use them for the COM port. I simply ran Driver Booster when the switch was connected to my PC and it updated the drivers for my serial port and voila, it works now.

In any case thanks Paul

cheers,

L

View solution in original post

paul driver · ‎04-01-2019

Hello

Remove the software, remove the usb cable.

Re-Install the drivers again with admin privileges ( dont have the usb cable connected) , once drivers are install reconnect usb.

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Kind Regards
Paul

lkomarci · ‎04-01-2019

Hi Paul,

that didn't help either. Maybe it's a Win10 issue I really can't tell.

Anyway I got it to work without the Cisco drivers as I couldn't use them for the COM port. I simply ran Driver Booster when the switch was connected to my PC and it updated the drivers for my serial port and voila, it works now.

In any case thanks Paul

cheers,

L