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Cisco IP Phone 7960 TFTP Timeout

alexnunez
Beginner
Beginner

I'm a novice so will do my best to relay this issue. I'm am trying to move firmware found in my root directory "c://TFTP" that contains all files I need to upgrade my IP phone. However when I boot the phone up, I am not able to manually enter anything as settings etc are unavailable. No matter what I try I'm not able to open the settings menu. While the phone is booting it goes throught this process shown on the phone dispaly(Configuring VLan> Configuring IP> Requesting Configuration> TFTP timeout o/a) While in TFTPd32 I'm seeing

(

Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 00:0F:8F:FB:AA:0E [22/02 03:57:08.038]
DHCP: proposed address 192.168.0.100 [22/02 03:57:08.539]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:0F:8F:FB:AA:0E [22/02 03:57:08.562]
Previously allocated address 192.168.0.100 acked [22/02 03:57:08.563]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 00:0F:8F:FB:AA:0E [22/02 04:06:20.849]
DHCP: proposed address 192.168.0.100 [22/02 04:06:21.351]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:0F:8F:FB:AA:0E [22/02 04:06:21.374]
Previously allocated address 192.168.0.100 acked [22/02 04:06:21.375]

)
You have no idea how in over my head I am but at the end I'll have found a million ways how not to successfully add firmware to a cisco phone. Can anyone please provide any help to this issue? Also 

here are my settins. used a static ip i set up for the def.router (opt 3) field the other options are pretty standard defaults. THANK YOU SO MUCH to anyone that may provide a solution

 

 

 DHCP SettingsDHCP SettingsTFTP SettinsTFTP Settins

1 ACCEPTED SOLUTION

Accepted Solutions

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

That is not the way to configure DHCP Option 150. Go HERE.

View solution in original post

16 REPLIES 16

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

That is not the way to configure DHCP Option 150. Go HERE.

This actually did help alot however now the phone is talking with the TFTP server but now,, Configuring IP is all thats being shown on the phone and

 

Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 00:0F:8F:E9:21:D8 [23/02 21:05:31.198]
Previously allocated address 192.168.1.6 acked [23/02 21:05:31.199]
Connection received from 192.168.1.6 on port 52975 [23/02 21:05:31.222]
Read request for file <CTLSEP000F8FE921D8.tlv>. Mode octet [23/02 21:05:31.222]
File <CTLSEP000F8FE921D8.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [23/02 21:05:31.222]
Connection received from 192.168.1.6 on port 52976 [23/02 21:05:31.287]
Read request for file <SEP000F8FE921D8.cnf.xml>. Mode octet [23/02 21:05:31.287]
File <SEP000F8FE921D8.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [23/02 21:05:31.287]
Connection received from 192.168.1.6 on port 52977 [23/02 21:05:31.369]
Read request for file <XMLDefault.cnf.xml>. Mode octet [23/02 21:05:31.370]
Using local port 50161 [23/02 21:05:31.370]
<XMLDefault.cnf.xml>: sent 2 blks, 569 bytes in 0 s. 0 blk resent [23/02 21:05:31.377]

 

 

(above) is looping in tftp log viewer running on tftpd64.

Thanks for any input

 

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

@alexnunez wrote:

File <SEP000F8FE921D8.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [23/02 21:05:31.287] 


The phone cannot find the file "SEP000F8FE921D8.cnf.xml".


@alexnunez wrote:

Read request for file <XMLDefault.cnf.xml>. Mode octet [23/02 21:05:31.370]
Using local port 50161 [23/02 21:05:31.370]
<>: sent 2 blks, 569 bytes in 0 s. 0 blk resent [23/02 21:05:31.377]

 


Phone has read the file "XMLDefault.cnf.xml" and no error found.