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Cisco ISR4331 VLAN interface errors on startup

p_atkinson
Level 1
Level 1

When I boot up my ISR4331/KP router I get the below Invalid input error messages

 

cisco ISR4331/K9 (1RU) processor with 1648789K/6147K bytes of memory.
Processor board ID FLM2147W0SR
3 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3125247K bytes of flash memory at bootflash:.


interface Vlan1
           ^
% Invalid input detected at '^' marker.

no ip address
% Incomplete command.

shutdown
% Incomplete command.

SETUP: new interface Vlan1 placed in "shutdown" state

 


I'm sure I can ignore the message and it won't interfere with the operation of the router but inquiring minds have to know.

The odd part is if I run the command "sh int" on the router I see a Vlan interface


GigabitEthernet0/0/0 is up, line protocol is up
  Hardware is ISR4331-3x1GE, address is 0027.900e.f4b0 (bia 0027.900e.f4b0)
  Internet address is 192.168.1.251/24
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive not supported
  Full Duplex, 1000Mbps, link type is auto, media type is RJ45
  output flow-control is off, input flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:00, output 00:00:37, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 19000 bits/sec, 13 packets/sec
  5 minute output rate 1000 bits/sec, 2 packets/sec
     706171 packets input, 189940008 bytes, 0 no buffer
     Received 312165 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 393574 multicast, 0 pause input
     1425 packets output, 472606 bytes, 0 underruns
     0 output errors, 0 collisions, 1 interface resets
     5530 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
GigabitEthernet0/0/1 is administratively down, line protocol is down
  Hardware is ISR4331-3x1GE, address is 0027.900e.f4b1 (bia 0027.900e.f4b1)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive not supported
  Full Duplex, 1000Mbps, link type is auto, media type is RJ45
  output flow-control is unsupported, input flow-control is unsupported
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
GigabitEthernet0/0/2 is administratively down, line protocol is down
  Hardware is ISR4331-3x1GE, address is 0027.900e.f4b2 (bia 0027.900e.f4b2)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive not supported
  Full Duplex, 1000Mbps, link type is auto, media type is unknown media type
  output flow-control is unsupported, input flow-control is unsupported
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
GigabitEthernet0 is administratively down, line protocol is down
  Hardware is RP management port, address is 0027.900e.f53f (bia 0027.900e.f53f)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Auto Duplex, Auto Speed, link type is auto, media type is RJ45
  output flow-control is unsupported, input flow-control is unsupported
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
Vlan1 is administratively down, line protocol is down
  Hardware is Ethernet SVI, address is 0027.900e.f534 (bia 0027.900e.f534)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive not supported
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 2 interface resets
     0 unknown protocol drops
     0 output buffer failures, 0 output buffers swapped out

 

If I try to configure the interface I get the same type of message.

Router#config t
Enter configuration commands, one per line.  End with CNTL/Z.
Router(config)#int Vlan1
                    ^
% Invalid input detected at '^' marker.

 

 

Below is the sh hard results
Router#sh hard
Cisco IOS XE Software, Version 03.16.04b.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Mon 17-Oct-16 20:23 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2016 by cisco Systems, Inc.
All rights reserved.  Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0.  The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.  For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON

Router uptime is 32 minutes
Uptime for this control processor is 33 minutes
System returned to ROM by reload
System image file is "bootflash:isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin"
Last reload reason: Reload Command

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.


         
Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite                 Suite Current         Type           Suite Next reboot    
--------------------------------------------------------------------------------
FoundationSuiteK9     None                  None           None                 
securityk9
appxk9

AdvUCSuiteK9          None                  None           None                 
uck9
cme-srst
cube


Technology Package License Information:

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot 
------------------------------------------------------------------
appxk9           None             None             None
uck9             None             None             None
securityk9       None             None             None
ipbase           ipbasek9         Permanent        ipbasek9

cisco ISR4331/K9 (1RU) processor with 1648789K/6147K bytes of memory.
Processor board ID FLM2147W0SR
3 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3125247K bytes of flash memory at bootflash:.

Configuration register is 0x2102

 

Any assistance would be greatly appreciated

 

Thank You

Paul

1 Accepted Solution

Accepted Solutions

ysotocob
Cisco Employee
Cisco Employee
It is possible that your device is missing the Switch module.
Confirm that on the inventory of the device.
This document can help you to configure SVI on ISR4000 router:

https://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/eesm/software/configuration/guide/4451_config.html#pgfId-1073928

View solution in original post

7 Replies 7

Reza Sharifi
Hall of Fame
Hall of Fame

I think you may be hitting a bug.  No vlan should be present on this platform. I would open a ticket with Cisco and have them take a look at it. They probably recommend an IOS upgrade.

HTH

I felt the same way but even though the router is brand new and I've stated to Cisco I only want information on the error they refuse to talk to anyone unless the router has a smartnet contract.

If the router is brand new, you get one-year warranty and support by default. So, you should be able to open a ticket.

HTH

I finally reached someone at the support desk that would allow me to open a case without just sending me a router. Thank you for your help.

ysotocob
Cisco Employee
Cisco Employee
It is possible that your device is missing the Switch module.
Confirm that on the inventory of the device.
This document can help you to configure SVI on ISR4000 router:

https://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/eesm/software/configuration/guide/4451_config.html#pgfId-1073928

I was able to finally get a ticket open with Cisco and was told I need to install NIM-ES2-8-P card to get rid of the VLan interface errors.

 

Thanks

Oleksandr Y.
Level 1
Level 1

The router does not seem to be aware that it should interact / have Switching capabilities ... needs SVI to be enabled. 

I do this on my routers in this manner ... maybe this will guide you in the right direction ... although this post is quite old I am sure it was already figured out  

 

ethernet-internal subslot 1/0
platform switchport svi

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