crashinfo shows only hieroglyphics

[b.baets]

Dear Team,

I have a WS-C6509-E with WS-X6K-SUP1A-2GE running CatOS Vers. 8.5(3) crashed for the second time.

Both crashinfo?s stored in the bootflash shows only hieroglyphics if I opened it by "show file bootflash:crashinfo". The same happens when I download the crashinfo and try to open it with a text editor.

Can you give me any support?

Thanks

Bjoern

[JORGE RODRIGUEZ]

crashinfo file is what you provide Cisco TAC for them to decode.

[tbhagia]

Hi Bjoern,

Here is the information that will help you extract the crash info file:

http://www.cisco.com/warp/public/63/gsrlccrash.shtml#gen_sub_3

Try "more bootflash:crashinfo".....

The file then needs to be decoded, you need to contact one of the Architecture teams in CiscoTAC for the same.