10-09-2019 11:29 PM
Hello,
I've upgraded a Cisco switch 2960X from 15.2(2)E7 to 15.2.(4)E8 and after reloading the switch, it stucks at step :
*********************************** Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(4)E8, RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2019 by Cisco Systems, Inc. Compiled Fri 15-Mar-19 10:55 by prod_rel_team Initializing flashfs... Using driver version 4 for media type 1 mifs[7]: 12 files, 1 directories mifs[7]: Total bytes : 1806336 mifs[7]: Bytes used : 833536 mifs[7]: Bytes available : 972800 mifs[7]: mifs fsck took 1 seconds. mifs[7]: Initialization complete. mifs[8]: 2 files, 1 directories mifs[8]: Total bytes : 3870720 mifs[8]: Bytes used : 1213440 mifs[8]: Bytes available : 2657280 mifs[8]: mifs fsck took 0 seconds. mifs[8]: Initialization complete. mifs[9]: 5 files, 1 directories mifs[9]: Total bytes : 258048 mifs[9]: Bytes used : 8192 mifs[9]: Bytes available : 249856 mifs[9]: mifs fsck took 0 seconds. mifs[9]: Initialization complete. mifs[10]: 5 files, 1 directories mifs[10]: Total bytes : 258048 mifs[10]: Bytes used : 8192 mifs[10]: Bytes available : 249856 mifs[10]: mifs fsck took 0 seconds. mifs[10]: Initialization complete. mifs[11]: 655 files, 20 directories mifs[11]: Total bytes : 122185728 mifs[11]: Bytes used : 51736576 mifs[11]: Bytes available : 70449152 mifs[11]: mifs fsck took 0 seconds. mifs[11]: Initialization complete. ...done Initializing flashfs. Checking for Bootloader upgrade.. Boot Loader upgrade not needed(v) FIPS: Flash Key Check : Begin FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled POST: MA BIST : Begin POST: MA BIST : End, Status Passed POST: TCAM BIST : Begin POST: TCAM BIST : End, Status Passed POST: ACT2 Authentication : Begin POST: ACT2 Authentication : End, Status Passed
Then, from the ROMON, I've booted on the old Ios 15.2(2)E7 and the switch stucks at the same step.
Is it dead ?
Thank you for your support.
Fred.
10-10-2019 12:08 AM
Hi,
There is no major event noticed in the given logs. Can you share complete boot logs and Have you tried with different ISO versions?
I advise to download the same version again from the Cisco website and verify the MD5 value of the image with the Cisco website and try again.
10-10-2019 12:52 AM
Hi Kumar, I cant' provide complete logs now, I'm not on site.
But as you said, there isn't any usual event and it's the same logs when I boot on both IoS version.
I've checked the MD5 hash before upgrading switch, it was correct.
10-10-2019 03:21 AM
Hi,
As said we need more logs to find out the real issues.
10-10-2019 03:33 AM - edited 10-10-2019 03:35 AM
Can you do a hard power reset?
This is a well known bug: FN - 64175 - Catalyst 2960X and 6800IA Units Might Display Error on HW Authenticity or Uplink Ports Might Fail Intermittently
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