IE3200 killed with Upgrade? Upgrade Path?

[thomas.lutz]

Hi,

I upgraded an IE3200 from IOS XE 16.10.x to 17.12.x
Since I haven't found a special upgrade path I thought this would be ok.
Is there a special upgrade path from 16.10.x to 17.12.x?

Now the switch boots 17.12.x, shows following an reboots

*Jan  7 22:02:50.473: PHY-EMI: Fix failed for phy port 2
*Jan  7 22:02:50.473: PHY-EMI: Enable link failed for phy port 2
*Jan  7 22:02:50.474: PHY-PLL: PLL init failed for Phy port 3Mdio port 1
*Jan  7 22:02:50.474: OIR Error:PHY PLL config Failed port 3
*Jan  7 22:02:50.474: SUP-OIR ERR:Fail to Init Down Link Ports
*Jan  7 22:02:50.474:  Error SUP OIR Failed !!!

UNIX-EXT-SIGNAL: Segmentation fault(11), Process = Profinet Pnak
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 :55656AF000+3A95570 :55656AF000+3A94D60 iosd_crb_petra_unix:7F80BB0000+701B4 linux-vdso:7F845CF000+5E0 :55656AF000+908C268 :55656AF000+2FAEEA0 :55656AF000+2FBB990 :55656AF000+2F19EC0 :55656AF000+2F08B88 :55656AF000+2FE1BA0 :55656AF000+2FD6D8C :55656AF000+2FF4A18 :55656AF000+2FFAA44 :55656AF000+2C81ED8

Fastpath Thread backtrace:
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 iosd_crb_petra_unix:7F80BB0000+70304 linux-vdso:7F845CF000+5E0 c:7F6FA7E000+D11EC iosd_crb_petra_unix:7F80BB0000+3B6C4 prelib:7F80B90000+7D9C pthread:7F6F970000+7DD4 c:7F6FA7E000+D105C

Packet Thread backtrace:
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 iosd_crb_petra_unix:7F80BB0000+70304 linux-vdso:7F845CF000+5E0 c:7F6FA7E000+D11EC iosd_crb_petra_unix:7F80BB0000+68784 prelib:7F80B90000+7D9C pthread:7F6F970000+7DD4 c:7F6FA7E000+D105C

Auxiliary Thread backtrace:
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 iosd_crb_petra_unix:7F80BB0000+70304 linux-vdso:7F845CF000+5E0 pthread:7F6F970000+E1C0 iosd_crb_petra_unix:7F80BB0000+77338 prelib:7F80B90000+7D9C pthread:7F6F970000+7DD4 c:7F6FA7E000+D105C

Worker Thread 1 backtrace:
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 iosd_crb_petra_unix:7F80BB0000+70304 linux-vdso:7F845CF000+5E0 pthread:7F6F970000+E1C0 thpool:7F7B339000+1E6C prelib:7F80B90000+7D9C pthread:7F6F970000+7DD4 c:7F6FA7E000+D105C

Worker Thread 2 backtrace:
-Traceback= 1#e72ba1c969fc598a9709383d0aefcd49 iosd_crb_petra_unix:7F80BB0000+70304 linux-vdso:7F845CF000+5E0 pthread:7F6F970000+E1C0 thpool:7F7B339000+1E6C prelib:7F80B90000+7D9C pthread:7F6F970000+7DD4 c:7F6FA7E000+D105C

I the short time, I can input cli commands, I can see, that the switch online shows interface vlan 1.
Interface gi 1/1-10 is missing.

Can that be fixed?
Did I kill the switch?

regards,

Thomas

[marce1000]

   - Not sure why this happened ; check if this can help you :
                 https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie3X00/Hardware/installation/guide/emergency-recovery-ie3x00.html

   M.

[Leo Laohoo]

Post the complete output to the command "sh profinet status".

[thomas.lutz]

sell below

[Leo Laohoo]

If this network is not using Profinet, turn it off.

[thomas.lutz]

I can boot Emergency Recovery IOS XS 16.12 from the switch.
It does not reboot, but int gi1/1-10 are not shown. Only vlan1.
I booted 17.12.04 from usbflash and did a factory default.
Installed 17.12.04 again -> reboots
LED of gi1/1, 1/2 and 1/4 are solid orange.
it also shows at boot of 17.12.04

imsp_led_init: fail to get max physical port for slot =1

Switch#sh profinet status
Profinet                        : Enabled
Connection Status               : Disconnected
Vlan                            : 1
Profinet ID                     :
GSD version                     : Unknown
Reduct Ratio                    : 128
MRP                             : Enabled
MRP License Status              : Not Applicable
MRP Max Rings Allowed           : 3

Switch#no profinet
Switch#show profinet status
Profinet                        : Disabled
Connection Status               : Disconnected
Vlan                            : 1
Profinet ID                     :
GSD version                     : Unknown
Reduct Ratio                    : 128
MRP                             : Enabled
MRP License Status              : Not Applicable
MRP Max Rings Allowed           : 3

 Disable profinet didn't help.
Still reboots with "

UNIX-EXT-SIGNAL: Segmentation fault(11), Process = Profinet Pnak

 See attached crashinfo

[marce1000]

  - @thomas.lutz   - It looks  like the device got 'damaged' for some reason ; try full power cycle but
                               attach a console first and watch the output, look for errors on startup if any.

                                        + If that does not  help also try factory reset ,

  M.

[thomas.lutz]

I managed to factory default and install 17.3.6 with no rebooting.
But at boot it shows

*Jan  8 04:16:28.409: PHY-EMI: Disable link failed for phy port 0
*Jan  8 04:16:28.409: PHY-EMI: Fix failed for phy port 0
*Jan  8 04:16:28.409: PHY-EMI: Enable link failed for phy port 0
*Jan  8 04:16:28.410: PHY-EMI: Disable link failed for phy port 1
*Jan  8 04:16:28.410: PHY-EMI: Fix failed for phy port 1
*Jan  8 04:16:28.410: PHY-EMI: Enable link failed for phy port 1
*Jan  8 04:16:28.411: PHY-EMI: Disable link failed for phy port 2
*Jan  8 04:16:28.411: PHY-EMI: Fix failed for phy port 2
*Jan  8 04:16:28.411: PHY-EMI: Enable link failed for phy port 2
*Jan  8 04:16:28.411: PHY-PLL: PLL init failed for Phy port 3Mdio port 1
*Jan  8 04:16:28.411: OIR Error:PHY PLL config Failed port 3
*Jan  8 04:16:28.411: SUP-OIR ERR:Fail to Init Down Link Ports
*Jan  8 04:16:28.411:  Error SUP OIR Failed !!!

Is this a hardware error?

[marce1000]

    - Can you boot the 16.x version that the device was (still) working with ?

  M.

[Leo Laohoo]

Post the complete output to the command "sh post". 

If POST is not enable, connect a console cable to the switch and reboot again.  Post the entire boot-up process.

[thomas.lutz]

17.3.6 doesn't reboot, 172.12.4 does reboot, both don't show interfaces

[Leo Laohoo · Accepted solution]

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@thomas.lutz wrote:

SUP-OIR ERR:Fail to Init Down Link Ports

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Contact Cisco TAC and organize for an RMA.  The switch is dead.