Re: IE3300 8T2S Switch - failed to load the IOS after update - Page 2

Reinhard Karl · ‎03-08-2022

Dear community members,

I´m Reinhard and new in the Cisco community and hope, someone can help me by the issue below:

I have two cisco IE3300 8T2S switches.

For testing I have update the switches with the IOS XE 17.07.01

At the first switch the update works goes well.

But on the second switch I have some issues.

The ssecond Switch was running with 16.11.01a und the boot loader 6.1.7

I have copied the 17.07.01 on the sdflash and plugged into the switch again and modified the boot option to load by the next reboot the new IOS.

++++++

Switch_2(config)#boot system sdflash:/ie3x00-universalk9.17.07.01.SPA.bin
Switch_2(config)#end
Switch_2#
Switch_2#
Switch_2#sh boot
Current Boot Variables:
BOOT variable = sdflash:/ie3x00-universalk9.17.07.01.SPA.bin;

Boot Variables on next reload:
BOOT variable does not exist
Config file = sdflash:/nvram_config
ENABLE_FLASH_PRIMARY_BOOT = no
MANUAL_BOOT variable = no
ENABLE_BREAK variable = yes
Switch_2#wr me
Building configuration...
[OK]
Switch_2#reload

++++++

At the reboot the boot loader was updated from 6.1.7 to 7.1.8. This was successfully.

++++++

reboot: Restarting system

Initializing disk drivers...
Initializing file systems...

************************************************************
* Rom Monitor for IE3x00 *
* Copyright (c) 2017-2020 by Cisco Systems, Inc. *
* All rights reserved. *
************************************************************

* Version: 6.1.7
* Compiled: Tue 28-Jan-20 22:52 [RELEASE SOFTWARE]
* Boot Partition: qspi-upgrade-bootloader
* Reset Reason: Soft Reset

WARNING: DEV key installed

Loading "sdflash:/ie3x00-universalk9.17.07.01.SPA.bin" to memory...
Verifying image "sdflash:/ie3x00-universalk9.17.07.01.SPA.bin"...
Image passed digital signature verification
Checking for Bootloader upgrade...
New version = 7.1.8, Current version = 6.1.7
Erasing 4063232 bytes ..............................................................
Writing 703040 bytes ...........
Verifying 703040 bytes ...........
Erasing 4063232 bytes ..............................................................
Writing 727616 bytes ............
Verifying 727616 bytes ............
Bootloader upgrade successful
Resetting...

++++++

After the reboot the switch try to load the new IOS, but an error occurs, the new IOS ist not a valid boot file.

++++++

Initializing disk drivers...
Initializing file systems...

************************************************************
* Rom Monitor for IE3x00 *
* Copyright (c) 2017-2021 by Cisco Systems, Inc. *
* All rights reserved. *
************************************************************

* Version: 7.1.8
* Compiled: Mon 13-Sep-21 11:43 [RELEASE SOFTWARE]
* Boot Partition: qspi-upgrade-bootloader
* Reset Reason: Soft Reset

WARNING: DEV key installed

Error: sdflash:/ie3x00-universalk9.17.07.01.SPA.bin is not a valid boot file
Error: Unsupported SW release

++++++

Ok. So I wanted go back to the previous one. I get the same error.

All IOSen if I tried (16.11.01a, 17.02.01,17.03.05), the switch has the some error: XXXX.bin is not a valid boot file

It doesn't matter whether the attempt is made to load the IOS from flash or sdflash. It comes always the some error.

The switch startet into the Rom Monitor state.

Have some body the same issues in the past or can someone to help me?

The only different if I found between the two switches, is the Warning on the second switch "WARNING: DEV key installed" is displayed by the boot sequenz.

Thanks a lot.

Best regards,

Reinhard

marce1000 · ‎03-10-2022

>...sorry, but I have thought, that new sd card is better than formatted SD card.

Not necessarily , the reason I asked you to do that is that sometimes when doing that additional meta data is written on the sdflash ('from the formatting-source = the cisco device) , which can then make the device 'more recognizable' when being used on the IE3300, unfortunately , it apparently did not help (indeed).

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Leo Laohoo · ‎03-09-2022

Contact Cisco TAC and organize for an RMA.
I think the micro-code is corrupt.

Reinhard Karl · ‎03-10-2022

Hello Leo,

i will to this.

Because I thing something with the flash is wrong. Because I can`t modified anything on it. Create or delete file/folders.

I received general error

switch: mkdir flash:TEST
Error[-1]: "flash:TEST" could not be created

switch:

On the working switch is this possible.

Thanks a lot for xour time and support.

Regards,

Reinhard

marce1000 · ‎03-10-2022

- Besides other reply of mine try fsck flash:

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Reinhard Karl · ‎03-10-2022

Hello Marce1000,

the command fsck flash: isn`t possible/available .

I wanted to try this yesterday also flash_init (not available )

switch: ?
 alias              show / set alias(es)
 boot               boot image
 cat                display file content
 copy               copy a file
 delete             delete a file or directory
 dir                show filesystems or a directory of a filesystem
 format             format a filesystem
 help               show command help
 history            show command history
 md5                compute md5 of a file
 mkdir              create a directory
 rename             rename a file or directory
 reset              reset system
 set                show / set environment variable(s)
 sleep              sleep for n milliseconds
 unalias            unset alias(es)
 unset              unset environment variable(s)
 version            show rommon version

switch:
switch: fsck flash:
Error: command "fsck" not found

switch:

This rem mon has less commands as others rem mon systems (e.g. Routers).

Nevertheless many thanks for your support.

Best regards,

Reinhard

Leo Laohoo · ‎03-10-2022

No, nothing wrong with the flash.
I think the microcode is corrupt.

marce1000 · ‎03-10-2022

@Reinhard Karl >...I think the microcode is corrupt. (from Leo)

- If that could be the case , then you may , for instance, attach a console. Have a cold start and look for possible self test errors during power-up stage.

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Reinhard Karl · ‎05-18-2022

Good morning Marce1000,

here the rows of an cold start:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.05.19 08:33:59 =~=~=~=~=~=~=~=~=~=~=~=

Initializing disk drivers... 
Initializing file systems... 

************************************************************
* Rom Monitor for IE3x00                                   *
* Copyright (c) 2017-2021 by Cisco Systems, Inc.           *
* All rights reserved.                                     *
************************************************************

* Version:  7.1.8
* Compiled: Mon 13-Sep-21 11:43 [RELEASE SOFTWARE]

* Boot Partition: qspi-upgrade-bootloader 
* Reset Reason: Power On Reset 

WARNING: DEV key installed 

Error: sdflash:ie3x00-universalk9.17.07.01.SPA.bin is not a valid boot file 
Loading "flash:packages.conf" to memory... 
Loading "flash:/ie3x00-rp_iot.16.11.01a.SPA.pkg" to memory... 
Error: flash:/ie3x00-rp_iot.16.11.01a.SPA.pkg is not a valid package image 
Error: Unsupported SW release 

switch:

Sorry, I have overread your last answer.

Thanks.

Regards,

Reinhard

Leo Laohoo · ‎05-19-2022

In ROMMON, try this:

boot bootflash:ie3x00-universalk9.16.11.01a.SPA.bin

Reinhard Karl · ‎05-19-2022

Hello Leo L,

here the answer from the switch:

switch: boot bootflash:ie3x00-universalk9.16.11.01a.SPA.bin
Error: file "bootflash:ie3x00-universalk9.16.11.01a.SPA.bin" not found or already open

switch: dir bootflash:
Error: Failed to list directory

The IOS name is right, but in the flash:

switch: dir flash:

 Date       Time    Attribute   Size         Name
 ========== =====   ==========  ==========   ================
 2000/01/20 21:46   drwxr-xr-x        4096   .installer
 2018/06/04 00:43   drwxr-xr-x        4096   .ssh
 2018/12/20 14:31   drwxr-xr-x        4096   core
 2019/04/18 15:34   drwxrwxrwx        4096   .prst_sync
 2019/04/18 15:32   drwxr-xr-x        4096   .rollback_timer
 2000/01/20 21:46   drwxr-xr-x        4096   dc_profile_dir
 2000/01/07 21:30   -rw-r--r--    33554432   nvram_config
 2000/01/07 06:04   -rw-r--r--         736   vlan.dat
 2000/01/07 05:50   drwxr-xr-x        4096   EDScisco
 2000/01/07 21:28   -rw-r--r--          34   pnp-tech-time
 2000/01/07 21:28   -rw-r--r--      129775   pnp-tech-discovery-summary
 2019/07/25 09:51   drwxr-xr-x        4096   LOGS
 2019/08/28 15:05   -rw-r--r--         807   Debug
 2000/01/01 03:47   drwxr-xr-x        4096   .USWAP
 2018/09/27 03:52   -rw-rw-rw-   222289274   ie3x00-universalk9.BLD_V1610_THROTTLE_LATEST_20180904_141742.SSA.bin
 2019/04/18 13:23   -rw-r--r--       43034   EDSCollection.gz
 2019/04/18 15:20   -rw-rw-rw-   255872740   ie3x00-universalk9.16.11.01a.SPA.bin
 2000/01/01 03:47   drwxr-xr-x        4096   tech_support
 2019/04/18 15:27   -rw-rw-rw-     7609112   ie3x00-rp_iot.16.11.01a.SPA.pkg
 2019/04/18 15:25   -rw-rw-rw-   192750868   ie3x00-rpbase.16.11.01a.SPA.pkg
 2019/04/18 15:28   -rw-rw-rw-    48758444   ie3x00-rpboot.16.11.01a.SPA.pkg
 2019/04/18 15:25   -rw-rw-rw-     9057556   ie3x00-webui.16.11.01a.SPA.pkg
 2019/04/18 15:28   -rw-rw-rw-        4606   packages.conf
 2019/04/18 15:42   drwxr-xr-x        4096   onep
 2000/01/01 03:47   drwxr-xr-x        4096   .dbpersist
 2000/01/07 05:51   -rw-r--r--    33554432   nvram_config_bkup
 2019/08/28 15:05   -rw-r--r--         111   Debug_clock
 2000/01/01 03:47   drwxr-xr-x        4096   .CRFT
 2000/01/07 05:47   -rw-rw-rw-   324770311   ie3x00-universalk9.17.02.01.SPA.bin
 2000/01/07 05:51   -rw-r--r--       46604   pnap.dat
 2000/01/07 05:51   drwxr-xr-x        4096   ProfinetGSD

   Total space = 1684480 KB
   Available   = 420600 KB

switch: set

Environment variables in var:
 BOOT=sdflash:ie3x00-universalk9.16.10.01.SPA.bin
 BSI=0
 ConfigReg=0x0
 DISABLE_SD_FLASH=
 DISABLE_USB_FLASH_0=no
 DISABLE_USB_FLASH_1=no
 ENABLE_FLASH_PRIMARY_BOOT=no
 EULA_ACCEPTED=FALSE
 LICENSE_BOOT_LEVEL=
 MANUAL_BOOT=no
 MCP_STARTUP_TRACEFLAGS=00000000:00000000
 PN_SNMP_SYS_CONTACT=Switch
 PN_SNMP_SYS_LOCATION=
 PROFINET_CONN_PREV=0
 PROFINET_DEVICE_NAME=switch-profinet
 PROFINET_DEV_IM_DATE=
 PROFINET_DEV_IM_DISC=
 PROFINET_DEV_IM_FUNC=
 PRO_IM_LOC=
 RANDOM_NUM=2136335093
 RET_2_RCALTS=
 RET_2_RTS=
 SDM_TEMPLATE_ID=0

Environment variables in sdflash:
 ConfigReg=0x102

Environment variables in qspiflash:

Environment variables in usbflash0:

Environment variables in usbflash1:

switch:

Thanks.

Regards,

Reinhard

Leo Laohoo · ‎05-19-2022

If "bootflash:" is not allowed, how about

boot flash:ie3x00-universalk9.16.11.01a.SPA.bin

Reinhard Karl · ‎05-23-2022

Hello Leo L,

thanks for your reply.

switch: boot flash:ie3x00-universalk9.16.11.01a.SPA.bin
Loading "flash:ie3x00-universalk9.16.11.01a.SPA.bin" to memory...
Error: flash:ie3x00-universalk9.16.11.01a.SPA.bin is not a valid bundle image
Error: Unsupported SW release

switch:

Unfortunately the same error.

Thanks.

Regards,

Reinhard

Leo Laohoo · ‎05-23-2022

Contact Cisco TAC and organize for an RMA. The micro-code is corrupt.

josh510 · ‎05-17-2022

Hello Reinhard,

Did you ever find a resolution to this problem?

I am experiencing something very similar with a 3300 I am working on.

Thanks,
Josh

Leo Laohoo · ‎05-17-2022

Console into the switch and reboot the switch.

Post the entire boot-up process.