ISR 4321 not loading

[Josh Young]

I am looking at a Cisco 4321 ISR that will not load.  When I power on the device, the Power LED flashes amber, but no other LEDs light up.  I have tried powering off and on and unplugging and plugging the power.  My SSH client doesn't receive anything, either, from the router.  I do not see a reset button, like previous models, to try a factory reset.  Is there anything short of RMA (warranty expired) that will help get this device online?  Thanks.

[Leo Laohoo]

FN - 64253 - ISR4331, ISR4321, ISR4351 and UCS-E120 Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure

[Josh Young]

That's similar to what I'm experiencing, but the router was just turned in for the first time this week (it sat in a box for over a year). The first time it was powered on, it  went directly into rommon. The user tried to get the iOS to load with the reset command, but this did not work. They powered it off and back on and now it will not power up at all.  Also, the Power LED is flashing amber, with no activity on the Status LED (the clock issue displays a green Power LED and flashing Status LED).  I realize that defects can be random, but there were four other 4321's that were purchased and connected at the same time and fired up without issue.

[nazimkha]

I think the ISR 4321 has a power switch, I am sure you would have tried toggling the power switch ON & OFF.

[Josh Young]

Yes, multiple times, with and without plugging and unplugging the power cord.

[Richard Burts]

Can you connect to the console of the ISR and attempt another power cycle. See if there is any output to the console.

HTH

Rick

[Josh Young]

No output is displayed when I power cycle.

[Leo Laohoo]

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@Josh Young wrote:

but the router was just turned in for the first time this week (it sat in a box for over a year). 

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Please read the Field Notice.  Scroll down to the How To Identify Affected Products section.  There is a link to check the serial number if the hardware is affected by this advisory or not.  

[Josh Young]

Gotcha.  No, this is not one of the affected routers.

[Leo Laohoo · Accepted solution]

Then arrange an RMA. It's obvious the hardware is dead.

[Richard Burts]

Thanks for the update. Sorry that none of our suggestions have pointed toward a solution. Reluctantly agree with Leo that RMA looks like your best next step.

HTH

Rick

[Josh Young]

Okay, thank you everyone.