01-18-2023 10:28 AM
The following output is from a 4500X switch that was part of a VSS pair. After a brief power failure, it fails to boot. It shows the error below, then keeps rebooting. Unfortunately, we no longer have a Smartnet contract on this. Is there any way to fix this without TAC assistance?
IOSD-WATCHDOG: Process = Cat4k Mgmt HiPri
-Traceback= 1#cf8400dfe0489ab9c1678e3
<Wed Jan 18 13:40:13 2023> Message from sysmgr: Reason Code:[2] Reset Reason:Service [iosd] pid:[5121] terminated abnormally [6].
Details:
--------
Service: IOSd service
Description: IOS daemon
Executable: /tmp/sw/mount/cat4500e-universalk9.SPA.152-7.E4.pkg//usr/binos/bin/iosd
Started at Wed Jan 18 13:36:27 2023 (718701 us)
Stopped at Wed Jan 18 13:40:13 2023 (516471 us)
Uptime: 3 minutes 46 seconds
Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Last heartbeat 0.00 secs ago
PID: 5121
Exit code: signal 6
CWD: /var/sysmgr/work
PID: 5121
UUID: 512
/tmp/sw/mount/cat4500e-base.SPA.03.11.04.E.pkg:m
/tmp/sw/mount/cat4500e-base.SPA.03.11.04.E.pkg:m
Please stand by while rebooting the system...
[ 437.265758] Restarting system.
01-18-2023 10:41 AM
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Looks something failed - May be try in Local market refubished one to replace.
May be you can try other option - isolate thefailed kit, try to load from ROMMON by clearning the Flash.
01-18-2023 01:12 PM
Power down the switch, insert a console cable and power it back up.
Post the entire boot-up process.
01-18-2023 01:18 PM
Entire boot-up sequence until the reboot is below. Also... I can get to the rommon, but how do I clear the flash?
Rommon (G) Signature verification PASSED
Rommon (P) Signature verification PASSED
FPGA (P) Signature verification PASSED
************************************************************
* *
* Welcome to Rom Monitor for WS-C4500X-16 System. *
* Copyright (c) 2008-2014 by Cisco Systems, Inc. *
* All rights reserved. *
* *
************************************************************
Rom Monitor (P) Version 15.0(1r)SG11
CPU Rev: 2.2, Board Rev: 9, Board Type: 108
CPLD Mobat Rev: 2.0x549a.0x59a4
Chassis: WS-C4500X-16
MAC Address : 80-e0-1d-4c-f1-bf
Ip Address : Not set.
Netmask : Not set.
Gateway : Not set.
TftpServer : Not set.
Non-Redundant system or peer not running IOS
System Uplinks & Linecards have been reset!!
***** The system will autoboot in 5 seconds *****
Type control-C to prevent autobooting.
. . . . .
******** The system will autoboot now ********
config-register = 0x2102
Autobooting using BOOT variable specified file.....
Current BOOT file is --- bootflash:cat4500e-universalk9.SPA.03.11.04.E.152-7.E4.bin
Loading image !!!!!!!!!!!!!!!!!!!!!!!!!
Checking digital signature....
[bootflash:/cat4500e-universalk9.SPA.03.11.04.E.152-7.E4.bin]
Digitally Signed Release Software with key version A
Rommon reg: 0x00084F80
Reset2Reg: 0x00004200
Image load status: 0x00000003
####
Radtrooper 064 controller 0x047F44FC..0x04990096 Size:0x00661EDC
Program Done!
######################
[ 0.058437] pci 0000:00:00.0: ignoring class b20 (doesn't match header type 01)
[ 0.148674] pci 0001:04:00.0: ignoring class b20 (doesn't match header type 01)
[ 0.240193] pci 0002:0c:00.0: ignoring class b20 (doesn't match header type 01)
Starting System Services
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=4,mode=600,ptmxmode=000 0 0
Jan 18 13:35:11 %IOSXE-3-PLATFORM: process kernel: [ 15.025131] hub 1-0:1.0: over-current condition on port 1
diagsk10-post version 5.1.4.2
prod: WS-C4500X-16 part: 73-14786-05 serial: JAE192407Y9
Power-on-self-test for Module 1: WS-C4500X-16
CPU Subsystem Tests ...
seeprom: Pass
Traffic: L3 Loopback ...
Test Results: Pass
Traffic: L2 Loopback ...
Test Results: Pass
post done(56 secs)
Exiting to ios...
Continuing with IOS boot..
Jan 18 13:36:21 %IOSXE-3-PLATFORM: process kernel: [ 85.135006] mpc85xx_pci_err_probe: Unable to requiest irq 0 for MPC85xx PCI err
Jan 18 13:36:21 %IOSXE-3-PLATFORM: process kernel: [ 85.146578] mpc85xx_pcie_err_probe: Unable to requiest irq 0 for MPC85xx PCIe err
Loading gsbu64atomic as gdb64atomic
Loading pds_kc_flowcntl for kstack
loading kstack module
Loading container module
Using 11 for MTS slot
Platform Manager: starting in VSS mode (chassis id 2, in-chassis active)
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.11.04.E RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2021 by Cisco Systems, Inc.
Compiled Mon 08-Mar-21 15:37 by prod_rel_team
Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
IOSD-WATCHDOG: Process = Cat4k Mgmt HiPri
-Traceback= 1#cf8400dfe0489ab9c1678e3
<Wed Jan 18 13:40:13 2023> Message from sysmgr: Reason Code:[2] Reset Reason:Service [iosd] pid:[5121] terminated abnormally [6].
Details:
--------
Service: IOSd service
Description: IOS daemon
Executable: /tmp/sw/mount/cat4500e-universalk9.SPA.152-7.E4.pkg//usr/binos/bin/iosd
Started at Wed Jan 18 13:36:27 2023 (718701 us)
Stopped at Wed Jan 18 13:40:13 2023 (516471 us)
Uptime: 3 minutes 46 seconds
Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Last heartbeat 0.00 secs ago
PID: 5121
Exit code: signal 6
CWD: /var/sysmgr/work
PID: 5121
UUID: 512
/tmp/sw/mount/cat4500e-base.SPA.03.11.04.E.pkg:m
/tmp/sw/mount/cat4500e-base.SPA.03.11.04.E.pkg:m
Please stand by while rebooting the system...
[ 437.265758] Restarting system.
01-18-2023 02:08 PM
i still believe its a hardware fault. get a new card and test it.
01-18-2023 11:51 PM
Disconnect all links, including VSS and heartbeat, does it still crashes?
01-19-2023 05:24 AM
Yes, I replace this switch with a spare to get the site up and running. I brought the switch back to my desk and connected only a console cable and that's when I captured the output above.
01-19-2023 10:48 AM
so standalong having issue, looks some hardware issue as i mentioned earlier.
01-19-2023 01:41 PM
Agree with @balaji.bandi.
If the appliance is still crashing even on stand-alone, then the hardware needs to be RMA-ed.
Good luck.
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