Password reset not working on Catalyst 9410

[kuhn_colby]

I messed up configuring a switch and put Radius on without setting up a local account. I can't log in since it wants a username and password that doesn't exist. I've tried following the password recovery instructions and can get to ROMMON but after I put in the switch_ignore_startup_cfg=1 command and try boot from packages.conf it fails. It just loads my messed up config. Any ideas?

[Seb Rupik]

Hi there,

Last time I checked the rommon commands are case sensitive, try:

SWITCH_IGNORE_STARTUP_CFG=1

cheers,

Seb.

[kuhn_colby]

That's what I was doing wrong. I didn't realize it was case sensitive. Thanks for the help.

[balaji.bandi]

Follow below guide to ignore the config :

https://community.cisco.com/t5/networking-documents/catalyst-9400-password-recovery/ta-p/3913437

still have issue (post complete logs to understand what is wrong ?)

The Cisco Standard procedure to recover the passwords, below document help you.

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9400/software/release/16-6/configuration_guide/sys_mgmt/b_166_sys_mgmt_9400_cg/b_166_sys_mgmt_9400_cg_chapter_01100.html#task_nzq_q4z_n1b