%PLATFORM-1-CRASHED

airo84net · ‎03-30-2012

Good day to all.

I have Cisco Catalyst 3560 Syslog which you can see bellow \

%PLATFORM-1-CRASHED: Program Exception (0x0700)!

00:02:10: %PLATFORM-1-CRASHED:

00:02:10: %PLATFORM-1-CRASHED: SRR0 = 0x00882B94 SRR1 = 0x00029230 SRR2 = 0x006310EC SRR3 = 0x00021200

00:02:10: %PLATFORM-1-CRASHED: ESR = 0x08000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x00000000

00:02:10: %PLATFORM-1-CRASHED:

00:02:10: %PLATFORM-1-CRASHED: CPU Register Context:

00:02:10: %PLATFORM-1-CRASHED: Vector = 0x00000700 PC = 0x00882B94 MSR = 0x00029230 CR = 0x50000009

00:02:10: %PLATFORM-1-CRASHED: LR = 0x00882AAC CTR = 0x00000000 XER = 0xC0000041

00:02:10: %PLATFORM-1-CRASHED: R0 = 0x00005383 R1 = 0x02405500 R2 = 0x00000000 R3 = 0x02405508

00:02:10: %PLATFORM-1-CRASHED: R4 = 0x44008400 R5 = 0x00000000 R6 = 0x02405678 R7 = 0x00000024

00:02:10: %PLATFORM-1-CRASHED: R8 = 0x00000004 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R12 = 0x00000000 R13 = 0x00110000 R14 = 0x005F47A4 R15 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R16 = 0x02AE7390 R17 = 0x02405638 R18 = 0x00000000 R19 = 0x023C778C

00:02:10: %PLATFORM-1-CRASHED: R20 = 0x023C7B94 R21 = 0x02AC8844 R22 = 0x00000000 R23 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R24 = 0x02AE7390 R25 = 0x02AE74C0 R26 = 0x02AE6C7C R27 = 0x023C7854

00:02:10: %PLATFORM-1-CRASHED: R28 = 0x00000000 R29 = 0x00000000 R30 = 0x02405508 R31 = 0x02AE7390

00:02:10: %PLATFORM-1-CRASHED:

00:02:10: %PLATFORM-1-CRASHED: Stack trace:

00:02:10: %PLATFORM-1-CRASHED: PC = 0x00882B94, SP = 0x02405500

00:02:10: %PLATFORM-1-CRASHED: Frame 00: SP = 0x024056C0 PC = 0x00882A74

00:02:10: %PLATFORM-1-CRASHED: Frame 01: SP = 0x024056E8 PC = 0x004EEE7C

00:02:10: %PLATFORM-1-CRASHED: Frame 02: SP = 0x02405708 PC = 0x005F48D4

00:02:10: %PLATFORM-1-CRASHED: Frame 03: SP = 0x02405718 PC = 0x005F47C8

00:02:10: %PLATFORM-1-CRASHED: Frame 04: SP = 0x02405720 PC = 0x00979ED0

00:02:10: %PLATFORM-1-CRASHED: Frame 05: SP = 0x00000000 PC = 0x009714A4

I tried to find the Error Message Decoder, but

Forbidden File or Application

The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name

Forbidden File or Application
The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name

Somebody can helps me to understand what i shuold to do? Because i can find only 1 solution regarding error PLATFORM-1-CRASHED: Program Exception (0x0700)! and it was updating the IOS version

Leo Laohoo · ‎03-30-2012

Would be nice if you can include what is the IOS version this appliance is running.

If you console into the switch, can you see file(s) or direcoty called "crashinfo"? If you do, can you post or attach these files?

glen.grant · ‎03-31-2012

Interpreter results,

%PLATFORM-1-CRASHED: [chars]
Explanation:This message indicate that the system is attempting to display the
failure message from a previous failure. [chars] is the description of the error
message.
Recommended Action: Use the exception crashinfo command to enable 'core dump'
on the switch that crashed. The core dump file will be able to a capture a more
detailed crash and have enough information to determine a root cause. Consider
an IOS upgrade.

%PLATFORM-1-CRASHED: [chars]
Explanation:This message indicate that the system is attempting to display the
failure message from a previous failure. [chars] is the description of the error
message.
Recommended Action: Use the exception crashinfo command to enable 'core dump'
on the switch that crashed. The core dump file will be able to a capture a more
detailed crash and have enough information to determine a root cause. Consider
an IOS upgrade.

airo84net · ‎04-02-2012

Hi, to all.Can this problem exist because a flash memory card in the switch is damaged?

gephelps · ‎04-18-2012

As previously stated we need the IOS version being run. Also there should be an crashinfo_ext directory in the flash. Please upload the extended crashinfo from this directory. The exception vector here was 700 so I would expect this to be a software problem.

Steev112 · ‎05-31-2013

Hi all,

i have 3560 with IOS image c3560-ipservicesk9-mz.122-50.SE5 and give me the same error, what could be is it IOS image issue or hardware failure.

Thanks

Leo Laohoo · ‎05-31-2013

Can you please post the crash info files?

Sent from Cisco Technical Support Nintendo App

Steev112 · ‎06-01-2013

Dear Leola,

bellow is the output:

------------------ show logging -----------------
Log Buffer (4096 bytes):
r 1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/1: Power granted
*Mar 1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/2: Power granted
*Mar 1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/3: Power granted
*Mar 1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/4: Power granted
*Mar 1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Mar 1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/3, changed state to up
*Mar 1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/4, changed state to up
*Mar 1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/2, changed state to up
*Mar 1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up
*Mar 1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/3, changed state to up
*Mar 1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/4, changed state to up
*Mar 1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/2, changed state to up
*Mar 1 03:01:47: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to up
.May 29 19:33:27: %PLATFORM-1-CRASHED: System previously crashed with the following message:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPSERVICESK9-M), Version 12.2(50)SE5, RELEASE SOFTWARE (fc1)
.May 29 19:33:27: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
.May 29 19:33:27: %PLATFORM-1-CRASHED: Copyright (c) 1986-2010 by Cisco Systems, Inc.
.May 29 19:33:27: %PLATFORM-1-CRASHED: Compiled Tue 28-Sep-10 13:21 by prod_rel_team
.May 29 19:33:27: %PLATFORM-1-CRASHED:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Program Exception (0x0700)!
.May 29 19:33:27: %PLATFORM-1-CRASHED:
.May 29 19:33:27: %PLATFORM-1-CRASHED: SRR0 = 0x01A2B17C SRR1 = 0x00029230 SRR2 = 0x0169A9BC SRR3 = 0x00021200
.May 29 19:33:27: %PLATFORM-1-CRASHED: ESR = 0x08000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED:
.May 29 19:33:27: %PLATFORM-1-CRASHED: CPU Register Context:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Vector = 0x00000700 PC = 0x01A2B17C MSR = 0x00029230 CR = 0x28000022
.May 29 19:33:27: %PLATFORM-1-CRASHED: LR = 0x01A2C004 CTR = 0x028A0F58 XER = 0x60000059
.May 29 19:33:27: %PLATFORM-1-CRASHED: R0 = 0x01A2C004 R1 = 0x03D24CB0 R2 = 0x00000000 R3 = 0x00000001
.May 29 19:33:27: %PLATFORM-1-CRASHED: R4 = 0x00000000 R5 = 0x043B0528 R6 = 0x00029230 R7 = 0xDEADFEED
.May 29 19:33:27: %PLATFORM-1-CRASHED: R8 = 0x043B064C R9 = 0x0392DE38 R10 = 0x64968882 R11 = 0x0392E3E8
.May 29 19:33:27: %PLATFORM-1-CRASHED: R12 = 0x64968882 R13 = 0x00110000 R14 = 0x03C477F4 R15 = 0x00800000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R16 = 0x00000001 R17 = 0x043B3EFC R18 = 0x03C477BC R19 = 0x03A20000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R20 = 0x043B064C R21 = 0x03C40000 R22 = 0x043B0528 R23 = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R24 = 0x05EFD800 R25 = 0x03C477F4 R26 = 0x00000000 R27 = 0x03C40000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R28 = 0x03D24CC0 R29 = 0x00000001 R30 = 0x00000000 R31 = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Stack trace:
.May 29 19:33:27: %PLATFORM-1-CRASHED: PC = 0x01A2B17C, SP = 0x03D24CB0
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 00: SP = 0x03D24D50    PC = 0x00000003
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 01: SP = 0x03D24DA8    PC = 0x01A2C004
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 02: SP = 0x03D24DF0    PC = 0x01A2B560
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 03: SP = 0xFFFFFFFF    PC = 0x01A294C4
.May 29 19:33:27: %PLATFORM-1-CRASHED:

------------------ show stacks ------------------

Minimum process stacks:
Free/Size   Name
4432/6000   hulc_flash init
3040/6000   SaveCrashBuffer
5720/6000   CDP BLOB
8508/9000   IP Background
5276/6000   MDFS LC IPC Init Process
8688/9000   EEM ED RF
5700/6000   MDFS Reload
10292/12000 master cfg mgr init process
5596/6000   vqpc_shim_create_addr_tbl
5584/6000   SPAN Subsystem
5580/6000   bulk config process
5548/6000   hpm bulk_vlan_state process
59084/60000 EEM Auto Registration Proc
5552/6000   SASL MAIN
8700/9000   cdp init process
5404/6000   RADIUS INITCONFIG
5568/6000   Hulc Backup Interface Process
4928/6000   HULC CrashBuffer
5664/6000   URPF stats
2556/3000   Rom Random Update Process
7652/12000 Init
35056/36000 TCP Command
8156/12000 Virtual Exec

Interrupt level stacks:
Level    Called Unused/Size Name
4 2102994764   8368/9000 NETWORK INTERFACE CHIP
5           0   9000/9000 SUPERVISOR EXCEPTIONS
6     7757929   8928/9000 NS16550 VECTOR

***************************************************
******* Information of Last System Crash **********
***************************************************

Using flash:/crashinfo/crashinfo_1.
Cisco IOS Software, C3560 Software (C3560-IPSERVICESK9-M), Version 12.2(50)SE5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 13:21 by prod_rel_team

Program Exception (0x0700)!

SRR0 = 0x01A2B17C SRR1 = 0x00029230 SRR2 = 0x0169A9BC SRR3 = 0x00021200
ESR = 0x08000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x00000000

CPU Register Context:
Vector = 0x00000700 PC = 0x01A2B17C MSR = 0x00029230 CR = 0x28000022
LR = 0x01A2C004 CTR = 0x028A0F58 XER = 0x60000059
R0 = 0x01A2C004 R1 = 0x03D24CB0 R2 = 0x00000000 R3 = 0x00000001
R4 = 0x00000000 R5 = 0x043B0528 R6 = 0x00029230 R7 = 0xDEADFEED
R8 = 0x043B064C R9 = 0x0392DE38 R10 = 0x64968882 R11 = 0x0392E3E8
R12 = 0x64968882 R13 = 0x00110000 R14 = 0x03C477F4 R15 = 0x00800000
R16 = 0x00000001 R17 = 0x043B3EFC R18 = 0x03C477BC R19 = 0x03A20000
R20 = 0x043B064C R21 = 0x03C40000 R22 = 0x043B0528 R23 = 0x00000000
R24 = 0x05EFD800 R25 = 0x03C477F4 R26 = 0x00000000 R27 = 0x03C40000
R28 = 0x03D24CC0 R29 = 0x00000001 R30 = 0x00000000 R31 = 0x00000000

Stack trace:
PC = 0x01A2B17C, SP = 0x03D24CB0
Frame 00: SP = 0x03D24D50    PC = 0x00000003
Frame 01: SP = 0x03D24DA8    PC = 0x01A2C004
Frame 02: SP = 0x03D24DF0    PC = 0x01A2B560
Frame 03: SP = 0xFFFFFFFF    PC = 0x01A294C4

during search in bug toolkit i found the number of bug but it didn't solve the number is "CSCts66756"

i hope you can help me

Thank in advance

Leo Laohoo · ‎06-01-2013

Upgrade to 12.2(55)SE7.

Steev112 · ‎06-01-2013

Thank Leola i will upgrade it and i update you.

thanks again for assistance

Steev112 · ‎06-03-2013

Dear Leola,

Attached file is crash info file, Can you please check it before upgrading?

Thanks in advance

Leo Laohoo · ‎06-03-2013

Signal = 4

Illegal Opcode Exception.

I'm thinking a process is trying to access a memory the switch doesn't want to give up.

Upgrade your IOS and observe.

iulianwizard · ‎05-09-2014

Hi Leo Laohoo,

I have encountered a crash on 3560e switch, see below logs from the equipment, also I attached the crash info file, can you tell me if I have to upgrade the IOS for this switch?

Thank you,

May 8 13:17:44.548: %PLATFORM-1-CRASHED: System previously crashed with the following message:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560E Software (C3560E-UNIVERSAL-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Copyright (c) 1986-2007 by Cisco Systems, Inc.
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Compiled Thu 19-Jul-07 17:18 by nachen
May 8 13:17:44.548: %PLATFORM-1-CRASHED:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Data TLB Miss Exception (0x1100)!
May 8 13:17:44.548: %PLATFORM-1-CRASHED:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: SRR0 = 0x00762594 SRR1 = 0x00029230 SRR2 = 0x006E32EC SRR3 = 0x00021200
May 8 13:17:44.548: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x7B02A780 TSR = 0x8C000000 DBSR = 0x00000000
May 8 13:17:44.548: %PLATFORM-1-CRASHED:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: CPU Register Context:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Vector = 0x00001100 PC = 0x00762594 MSR = 0x00029230 CR = 0x30000009
May 8 13:17:44.548: %PLATFORM-1-CRASHED: LR = 0x00767F34 CTR = 0x00762538 XER = 0xA000005B
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R0 = 0x00762538 R1 = 0x02F1C800 R2 = 0x00000000 R3 = 0x02F1C850
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R4 = 0x02F1C890 R5 = 0x02F1C8A8 R6 = 0x00000056 R7 = 0x00000008
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R8 = 0x00000004 R9 = 0x7B02A690 R10 = 0x02F1C81C R11 = 0x00000000
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R12 = 0x30000009 R13 = 0x079817A8 R14 = 0x006A0930 R15 = 0x00000000
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000001 R18 = 0x00000041 R19 = 0x00000000
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00758F9C R22 = 0x00000038 R23 = 0x00000000
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R24 = 0x00000056 R25 = 0x02F1C89C R26 = 0x02F1C8A8 R27 = 0x02F1C850
May 8 13:17:44.548: %PLATFORM-1-CRASHED: R28 = 0x02F1C868 R29 = 0x00000000 R30 = 0x02F1C864 R31 = 0x02F1C890
May 8 13:17:44.548: %PLATFORM-1-CRASHED:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Stack trace:
May 8 13:17:44.548: %PLATFORM-1-CRASHED: PC = 0x00762594, SP = 0x02F1C800
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 00: SP = 0x02F1C838    PC = 0x00000005
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 01: SP = 0x02F1C840    PC = 0x00767F34
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 02: SP = 0x02F1C848    PC = 0x0076E29C
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 03: SP = 0x02F1C8C0    PC = 0x00318AA8
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 04: SP = 0x02F1C8D0    PC = 0x0074EC84
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 05: SP = 0x02F1C920    PC = 0x00776C78
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 06: SP = 0x02F1C938    PC = 0x0077841C
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 07: SP = 0x02F1C968    PC = 0x00777D00
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 08: SP = 0x02F1C9B0    PC = 0x00678B04
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 09: SP = 0x02F1CA38    PC = 0x00767098
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 10: SP = 0x02F1CA40    PC = 0x00767F3C
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 11: SP = 0x02F1CA48    PC = 0x0076E29C
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 12: SP = 0x02F1CAC0    PC = 0x00316380
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 13: SP = 0x02F1CAE8    PC = 0x00757740
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 14: SP = 0x02F1CB80    PC = 0x0036E334
May 8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 15: SP = 0x02F1CB90    PC = 0x00372D14
May 8 13:17:44.548: %PLATFORM-1-CRASHED:

Leo Laohoo · ‎05-09-2014

The IOS you are currently using, 12.2(35)SE5, is very, very old.

You may want to just upgrade the IOS to something more recent, like 12.2(55)SE9, and observe for any improvements.

InayathUlla Sharieff · ‎06-03-2013

Hi Steven,

I have decoded the traceback. If the switch has crashed only once then I would suggest to monitor the device and consider that due to transient issue which occured only once which we called it as soft parity error.

If the device crashed again go ahead and RMA the device.

HTH

Regards

Inayath

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