printer vlan access can't be connected

[petercinvest]

we are using HP printer, IP: 192.168.11.18, it is plugged into switch, from switch, we can ping 192.168.1.18, also from my laptop, I can ping the printer, but when I go to IE, I'm not able to add this printer

script is as follows:

vlan 110 using for printer, ip 192.168.11.0

interface GigabitEthernet0/2
switchport access vlan 110
switchport mode access
spanning-tree portfast

[Richard Bradfield]

I assume you mean you can ping 192.168.11.18, if you can ping from your Laptop which I assume is on another vlan, then the gateway address in the printer is setup correctly.

Just in case there is another device with the 192.168.11.18. can you do a "sh mac address int gi 0/2" and check that matches the IP address when you do a " sh ip arp"

If that is all good and you can ping it from across the network, then it is not a network problem.

print driver not loading?

HTH

Richard.

[Moses Fernandes]

Since you're able to connect to the Printer (192.168.11.18), I'd assume that the connectivity is fine.

I'd suggest you start with a couple of basic trouble shooting steps first.

- Make sure that you enter the correct Network setting on the printer (IP, G/W, SM, Domain (if required))

- Are all the computers facing this issue. (Computer in the same/Different Vlan)

- Try to open the printer page and see if it opens.

- Disconnect the printer and connect a computer/Laptop at the Printer location and make sure that these device are able to communicate with other device in your network.... (To over rule any network related issue)

- It could be a arp related issue.. So try the solution provided by Richard Bradfield

- Any security issues? Switch port / Server /  PC.

Its Not ALWAYS a network issue. So check the settings on to computer trying to map.

-------------------------------------------

Moses Fernandes.

Once the issue is fixed... Do let us the know the steps that helped to fix the issue. It'll help us all.