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Problem with boot on Catalyst 2960X-48FPD-L Switch

d.seropyan1
Level 1
Level 1

hello,

i have a problem with switch, at boot time here is a boot fail massege :

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 21-Feb-14 05:54 by prod_rel_team
HULC:Collect Entropy thread starting on box...
Initializing flashfs...
Using driver version 3 for media type 1
mifs[7]: 12 files, 1 directories
mifs[7]: Total bytes : 1806336
mifs[7]: Bytes used : 827392
mifs[7]: Bytes available : 978944
mifs[7]: mifs fsck took 1 seconds.
mifs[7]: Initialization complete.

mifs[8]: 2 files, 1 directories
mifs[8]: Total bytes : 3870720
mifs[8]: Bytes used : 1213440
mifs[8]: Bytes available : 2657280
mifs[8]: mifs fsck took 1 seconds.
mifs[8]: Initialization complete.

mifs[9]: 5 files, 1 directories
mifs[9]: Total bytes : 258048
mifs[9]: Bytes used : 8192
mifs[9]: Bytes available : 249856
mifs[9]: mifs fsck took 0 seconds.
mifs[9]: Initialization complete.

mifs[10]: 5 files, 1 directories
mifs[10]: Total bytes : 258048
mifs[10]: Bytes used : 8192
mifs[10]: Bytes available : 249856
mifs[10]: mifs fsck took 0 seconds.
mifs[10]: Initialization complete.

mifs[11]: 683 files, 20 directories
mifs[11]: Total bytes : 122185728
mifs[11]: Bytes used : 72474624
mifs[11]: Bytes available : 49711104
mifs[11]: mifs fsck took 1 seconds.
mifs[11]: Initialization complete.

...done Initializing flashfs.


FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled

POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
extracting front_end/front_end_ucode_info (43 bytes)
Software version is different so extracting
the whole bundle

front_end/ (directory)
extracting front_end/fe_type_9 (65571 bytes)
extracting front_end/front_end_ucode_info (43 bytes)
extracting ucode_info (76 bytes)

Front-end Microcode IMG MGR: Installed 3 image(s) in cache:

Front-end Microcode IMG MGR: found microcode images for 3 devices.
Image for front-end 0: flash:/front_end_ucode_cache/ucode.0
Image for front-end 7: flash:/front_end_ucode_cache/ucode.0
Image for front-end 14: flash:/front_end_ucode_cache/ucode.0

Front-end Microcode IMG MGR: Preparing to program device microcode...
Front-end Microcode IMG MGR: Preparing to program device[0]...23296 bytes.
Front-end Microcode IMG MGR: Programming device 0...rwRrrrrrrwsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssssssspsssss
Front-end Microcode IMG MGR: Microcode programming complete for device 0.
Front-end Microcode IMG MGR: Microcode programming complete.
Waiting for Stack Master Election...
POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 2
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 1
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 4
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 3
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 6
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 5
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 8
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 7
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload


03:26:16 UTC Tue May 16 2000: Unexpected exception to CPUvector 2000, PC = 2
-Traceback= 0x2711F1Cz 0x2711EB4z 0x1F8E504z 0x1B1C2A4z 0x1B1C474z 0x1B1C5CCz0D6E4z

Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_9

03:26:18 UTC Tue May 16 2000: Unexpected exception to CPUvector 2000, PC = 1
-Traceback= 0x1B669ECz 0x270D6E4z 0x27134A4z 0x270D6E4z


=== Flushing messages (03:26:19 UTC Tue May 16 2000) ===

Buffered messages:
Queued messages:
May 16 03:26:19.186: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console

*Mar 1 00:00:51.771: Read env variable - LICENSE_BOOT_LEVEL =
Mar 30 01:27:38.080: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module nel = lanbase and License = lanbase
May 16 03:24:56.272: in Switch 0. Cannot read pid from Flexstack module

May 16 03:24:56.356: %HPAA:hpaa_port_bitmap_init:254:n_ports = 52, sizeof (**

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 21-Feb-14 05:54 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x02023BC8 SRR1 = 0x00029200 SRR2 = 0x02711F1C SRR3 = 0x00029200
ESR = 0x00000000 DEAR = 0x68A164F7 TSR = 0x84000000 DBSR = 0x01000000

CPU Register Context:
Vector = 0x00002000 PC = 0x02711F1C MSR = 0x00029200 CR = 0x28000082
LR = 0x02711EB4 CTR = 0x0041851C XER = 0x4000005F
R0 = 0x02711EB4 R1 = 0x0546E3F0 R2 = 0x00000000 R3 = 0x03569710
R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000025
R8 = 0x00000000 R9 = 0x038A0000 R10 = 0x0546E638 R11 = 0x00000000
R12 = 0x28000088 R13 = 0x1F183AA8 R14 = 0x0044003C R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000001 R27 = 0x00000002
R28 = 0x037FED34 R29 = 0x00000000 R30 = 0x0546E420 R31 = 0x00000000

Stack trace:
PC = 0x02711F1C, SP = 0x0546E3F0
Frame 00: SP = 0x0546E400 PC = 0x02711EB4
Frame 01: SP = 0x0546E418 PC = 0x021A90FC
Frame 02: SP = 0x0546E478 PC = 0x01F8E504
Frame 03: SP = 0x0546E488 PC = 0x01B1C2A4
Frame 04: SP = 0x0546E4A8 PC = 0x01B1C474
Frame 05: SP = 0x0546E4C0 PC = 0x01B1C5CC
Frame 06: SP = 0x0546E4F0 PC = 0x0043FE2C
Frame 07: SP = 0x0546E5F8 PC = 0x0044009C
Frame 08: SP = 0x0546E600 PC = 0x027134A4
Frame 09: SP = 0x00000000 PC = 0x0270D6E4


Switch uptime is 2 minutes, 19 seconds

cisco WS-C2960X-48FPD-L (APM86XXX) processor (revision J0) with 524288K bytes
Processor board ID FOC1922S37U

BOOT FAIL

BOOT FAIL

BOOT FAIL

BOOT FAIL

BOOT FAIL

BOOT FAIL

................................... and "BOOT FAIL" is looped.... 

I copied  crashinfo file from flash to pc, see in attach files and I have try some differtent versions on IOS, for example : 

c2960x-universalk9-mz.152-2.E3.bin 

c2960x-universalk9-mz.150-2a.EX5.bin

c2960x-universalk9-mz.152-2.E5.bin

but probmel is same...

Can anyone help me ?

7 Replies 7

Mark Malone
VIP Alumni
VIP Alumni

Hi

this looks very similar below  , maybe try one of tge images listed in fix section

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut90593/?referring_site=bugquickviewredir

2960X crash during boot up with Error: ASIC/PHY POST failed
CSCut90593

Description
Symptom:
2960X crash during boot up with Error: ASIC/PHY POST failed

Conditions:
2960X crash during boot up with Error: ASIC/PHY POST failed

-------------------
POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 0 port_hardware_index 1
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload
-------------------

Workaround:
the switch can boot up normally after this crash

Further Problem Description:

Customer Visible
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Save Bug
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Was the description about this Bug Helpful?
(4)

Details
Last Modified:
Oct 3,2016
Status:
Fixed
Severity:
2 Severe
Product:
(1)
Cisco Catalyst 2960-X Series Switches
Support Cases:
25
Known Affected Releases:
(1)
15.0(2)EX
Known Fixed Releases:
(6)
15.2(2)E3
15.2(3)E2
15.2(4.0.64a)E
15.2(5.0)ST
3.6(3)E
3.7(2)E

Community Discussion on CSCut90593 - Cisco Support Community

Hi Mark Malone, before create a topic here, I allready tryed any possible options...

I read about BUG and many other topics, and install some different version from BUG fixed releases...but problem is same :(

Leo Laohoo
Hall of Fame
Hall of Fame

Ok, I've seen this before.  

What is the CURRENT IOS version of the 2960X?  Is it EX to EX4?

Notice the switch is doing a "microcode" upgrade?  This is where the bug resides.   The ROMmon upgrade contains a bug where the switch needs to be POWERED DOWN.  A "reload" is not sufficient to fix this bug.  

Hi, I have this problem too. my switch IOS version is  (C2960X-UNIVERSALK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3), and A "reload" is not sufficient to fix this bug.
any update or solution?
or how can i upgrade my switch?

Hi,

Try to boot your switch using the USB port with upgraded firmware. 

Regards,
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!

I have encountered this issue also, and when i try booting it using flashdrive it prompts an error "that it can't see the bin file"

my flashdrive is a sandisk 32GB, do i need a certain flashdrive brand with a "N" capacity(like must be 8gb lower or maybe higher 32)

Daniel Reis
Level 1
Level 1

HELLO, HOW ARE YOU? HAD HELP TO SOLVE THIS PROBLEM WHAT'S THE BEST WAY TO SOLVE

REGARDS

DANIEL REIS 

DANIEL@DRNETWORK.COM.BR

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