SG-300 lost config!

[Chris Fella]

This is the second time it has happened for one of our clients (2 seperate clients at different sites). 

Basically the unit reboots for some unknown reason with a default config.  I know the correct config was saved as I could recover from the mirrored copy. after putting it back into layer3 mode.

It's am SG-300-28P POE image version is 1.4.1.3

regards

Chris

[acampbell]

Hi,

Have you had a look at the hardware manual.

http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/csbms/sf30x_sg30x/quick_start/78-19252-01.pdf

Look at page 14

Returning the Device to the Factory
Default Settings
To use the Reset button to reboot or reset the managed switch, do the
following:
• To reboot the managed switch, press the Reset button for less than 10
seconds.
• To restore the managed switch configuration to the factory default
settings:
1. Disconnect the managed switch from the network or disable all
DHCP servers on your network.
2. With the power on, press-and-hold the Reset button for more than
10 seconds.

Is someone playing around with your switch ?

Regards
Alex

[Chris Fella]

no it's not that.