sg550-28p is restarting cyclically when switched on

[belve0001]

I have not so advanced but also not used sg550-28p cisco switch. Our college has obtained it as a donation from a sponsor.

It was unpacked and looks like completely not used and new device. The switch was switched on with serial blue cable and putty terminal. But the following message with FATAL ERROR has appeared cyclically during initial booting.

Does anybody from cisco community could advise me what to do? Has sg550-28p linux based os any possibility to interrupt the booting and repair linux os based files?

Thanks a lot in advance.

************ the msg body ******************

Sent SIGKILL to all processes

Requesting system reboot

BootROM 1.41

Booting from NAND flash

MTL, DNI MPP 13 output high..

General initialization - Version: 1.0.0

Serdes initialization - Version: 1.0.2

DDR3 Training Sequence - Ver TIP-1.22.0

DDR3 Training Sequence - Switching XBAR Window to FastPath Window

DDR3 Training Sequence - Ended Successfully

BootROM: Image checksum verification PASSED

ROS Booton: Jul 26 2015 14:46:31

Press x to choose XMODEM...

Booting from NAND flash

Running UBOOT...

U-Boot 2013.01 (Jul 26 2015 - 14:46:18) Marvell version: 2014_T3.0_eng_dropv61.1.0

Loading system/images/active-image ...

Sun Jul 26 02:36:00 UTC 2015

[H[JLinux MARVELL_LINUX 3.4.69 #11 SMP Thu Jul 30 16:07:12 IDT 2015

MAC Address   :  0c:f5:a4:22:47:01.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

*******************************************************************

*** Running  SW  Ver. 2.1.0.34  Date Jul 30 2015  Time 16:06:52 ***

*******************************************************************

HW version is 00.00.01

Base Mac address is: 0c:f5:a4:22:47:01

Dram size is  : 512M bytes

Dram first block size is  : 370688K bytes

Dram first PTR is  : 0x80000000

Dram second block size is  : 4096K bytes

Dram second PTR is  : 0x19000000

Flash size is: 256M

26-Jul-2015 02:36:09 %CDB-I-LOADCONFIG: Loading running configuration.

26-Jul-2015 02:36:09 %CDB-I-LOADCONFIG: Loading startup configuration.

Device configuration:

Slot 1 - SG350-28P

Device 0: GT_98DX3235 (AlleyCat3)

------------------------------------

-- Unit Number 1                  --

------------------------------------

26-Jul-2015 02:36:25 %INIT-I-InitCompleted: Initialization task is completed

>

-----------------------------------

-- Unit Number 1  Master Enabled –

----------------------------------

Tapi Version: v1.9.7

Core Version: v1.9.7

26-Jul-2015 02:36:30 %Environment-W-RPS-STAT-MSG: Power supply source changed to Main Power Supply.

26-Jul-2015 02:36:31 %MLDP-I-MASTER: Switching to the Master Mode.

26-Jul-2015 02:36:31 %Entity-I-SEND-ENT-CONF-CHANGE-TRAP: entity configuration change trap.

26-Jul-2015 02:36:31 %Environment-W-RPS-STAT-MSG: Power supply source changed to Main Power Supply.

26-Jul-2015 02:36:33 %HAL_config_poe-F-POEInitError: HALP_config_poe_692xx_check_master_reset: HALP_config_poe_number_of_poe_devices is Zero: Failed on init.

***** FATAL ERROR *****

Reporting Task: HCPT.

Software Version: 2.1.0.34 (date Jul 30 2015 time 16:06:52)

ros(HOSTG_fatal_error+0x14) [0x2332e4]

ros(OSSYSG_fatal_error+0x148) [0x74b314]

ros() [0x580724]

ros(HALP_config_poe_692xx_dev_op_set_periodic+0x4f0) [0xa07ce8]

ros() [0x9fbf68]

ros(HALP_config_poe_691xx_692xx_poe_dev_operation+0x48) [0x9fc04c]

ros(HALC_config_poe_dev_operation+0x44) [0xa0b198]

ros() [0x9b3218]

ros(HALC_config_device_dispatch+0x1a8) [0x9b7f3c]

ros() [0x9cf2b4]

ros() [0x9cf4c0]

ros() [0x9cf518]

/lib/libp2linux.so.1(+0x3aa4) [0xb6f4faa4]

/lib/libpthread.so.0(+0x6e64) [0xb6f2ae64]

***** END OF FATAL ERROR *****

**************************************************

*****************  SYSTEM RESET  *****************

**************************************************

The system is going down NOW!

Sent SIGTERM to all processes

Sent SIGKILL to all processes

Requesting system reboot

BootROM 1.41

Booting from NAND flash

MTL, DNI MPP 13 output high..

General initialization - Version: 1.0.0

Serdes initialization - Version: 1.0.2

DDR3 Training Sequence - Ver TIP-1.22.0

DDR3 Training Sequence - Switching XBAR Window to FastPath Window

DDR3 Training Sequence - Ended Successfully

BootROM: Image checksum verification PASSED

ROS Booton: Jul 26 2015 14:46:31

Press x to choose XMODEM...

Booting from NAND flash

Running UBOOT...

U-Boot 2013.01 (Jul 26 2015 - 14:46:18) Marvell version: 2014_T3.0_eng_dropv61.1.0

Loading system/images/active-image ...

Sun Jul 26 02:36:00 UTC 2015

[H[JLinux MARVELL_LINUX 3.4.69 #11 SMP Thu Jul 30 16:07:12 IDT 2015

AND SO ON....

MAC Address   :  0c:f5:a4:22:47:01.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

*******************************************************************

*** Running  SW  Ver. 2.1.0.34  Date Jul 30 2015  Time 16:06:52 ***

*******************************************************************

HW version is 00.00.01

Base Mac address is: 0c:f5:a4:22:47:01

………………………………

[belve0001]

sorry sg350-28p of course

[Julio E. Moisa]

Hi

Have you upgraded the image recently?

26-Jul-2015 02:36:33 %HAL_config_poe-F-POEInitError: HALP_config_poe_692xx_check_master_reset: HALP_config_poe_number_of_poe_devices is Zero: Failed on init.

***** FATAL ERROR *****

Reporting Task: HCPT.

Software Version: 2.1.0.34 (date Jul 30 2015 time 16:06:52)

ros(HOSTG_fatal_error+0x14) [0x2332e4]

ros(OSSYSG_fatal_error+0x148) [0x74b314]

ros() [0x580724]

I have not experienced this issue before but I suggest open the case with the Small Business Switches section:

https://supportforums.cisco.com/t5/small-business-switches/bd-p/5976-discussions-small-business-switches

Hope it is useful

:-)

[belve0001]

thank you but sg350-28p has not provided me with any chance to upgrade or to do anything :-)  I can only observe the endless booting process :-)

[Julio E. Moisa]

Thank you, I think it should be escalated to the Small Business secction to get a better answer. If you have the warranty it could be replaced. 

:-)

[belve0001]

Thank you and I escalated the topic to the Small Business section without any possibility to replace this lucky device from cisco. Because it was just a donation ...

[belve0001]

I found the same problem but no any feedback

https://www.experts-exchange.com/questions/29059925/I-have-a-SG350-that-has-a-corrupt-boot-image-how-do-I-fix.html

[robertwgrant]

I recently ran into the same issue that was raised above.  I was able to recover the switch by interrupting the boot process by pressing "x" to choose XMODEM and transferring the Cisco image 2.1.0.63 over to the switch via an XMODEM transfer.  In order to accomplish this, you have to have a direct connection from a laptop via console and application which supports the ability to transfer files using XMODEM (not XMODEM 1K) protocol.  The process is similar to the recovery process for other Cisco Switches when an Image file is not accessible.

Please mark this post as a solution or helpful if you feel this was useful or the solution to the issue

[kamik]

replacement of the controller PD69208M  helped me