I have an SM-ES3-24-P switch module that seems to be in a failed state. How can I revive it?
#service-module gi 2/0 status
Service Module is Cisco GigabitEthernet2/0
Service Module supports session via TTY line 131
Service Module is failed
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module status is not available
Slot 2:
SM-ES3-24-P: EtherSwitch SM L3 + PoE + 23 10/100 + 1 10/100/1000 Port adapter, 1 port
Port adapter is analyzed
Port adapter insertion time 03:15:33 ago
EEPROM contents at hardware discovery:
Hardware Revision : 1.0
Part Number : 73-11857-04
Board Revision : B0
Deviation Number : 0
Fab Version : 04
PCB Serial Number : <removed>
RMA Number : 0-0-0-0
RMA History : 00
RMA Test History : 00
Base MAC Address : c84c.7500.fc80
MAC Address block size : 128
Top Assy. Part Number : 800-31024-04
Product (FRU) Number : SM-ES3-24-P
Version Identifier : V01
CLEI Code : COUCAJ5CAA
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 06 2B 41 01 00 82 49 2E 51 04 42 42 30
0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 34 31 37
0x20: 32 30 34 51 81 00 00 00 00 04 00 03 00 D9 02 40
0x30: C1 CF 06 C8 4C 75 00 FC 80 43 00 80 C0 46 03 20
0x40: 00 79 30 04 CB 8B 53 4D 2D 45 53 33 2D 32 34 2D
0x50: 50 89 56 30 31 20 C6 8A 43 4F 55 43 41 4A 35 43
0x60: 41 41 F3 00 06 40 0B E3 43 00 29 FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
I can't connect to it:
#service-module gi 2/0 session
Trying 192.168.148.1, 2131 ...
% Connection refused by remote host
line 131
no activation-character
no exec
transport preferred none
transport input all
stopbits 1
flowcontrol software
#service-module gi 2/0 password-reset
Do you want to proceed with password reset process?[confirm]
Starting password reset process...
Wait for 50 secs for password reset process to complete
And password-reset seems to never complete.
I think someone installed firmware for the SM-X-ES3 module on it. Do I have any hope?
