%SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart

[Deepak Kumar]

I am busy with a network migration project and activating licenses on the Cisco C9500 XE17.6.5 using the On-Prem Licensing server (Cisco Smart Software Manager On-Prem) and getting some strange issue as:

Apr 25 10:05:19 UTC: CALL-HOME-SL-TRACE: smart_license_req_http_send[156], Sending smart license request to url list "https://10.xx.x.xxx:443/Transportgateway/services/DeviceRequestHandler"
Apr 25 10:05:19 UTC: CALL-HOME-SL-TRACE: smart_license_req_http_send[162], Successfully send out http request.Apr 25 10:05:19 UTC: CALL-HOME-SL-TRACE: smart_license_resp_handle[182], SCH backend response info, len 0, max size 550
Apr 25 10:05:19 UTC: CALL-HOME-SL-TRACE:
Apr 25 10:05:19 UTC: CALL-HOME-SL-TRACE: call_home_smart_license_stats_update[629], Update smart license stats entry, subtype REGISTRATION,stats_type 2
Apr 25 10:05:19 UTC: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to parse response data from SCH server. 

I have reachability and other access switches are able to connect successfully (not the same IOS version). 

CSSM version: 8-202010

Have you faced the same issue ever? Do we have any kind of IOS version compatibility issue or any known bug with CSSM?

[Leo Laohoo]

Put in a logging discriminator to ignore it.

[Deepak Kumar]

Dear @Leo Laohoo Switch is not reporting the use report to the CSSM. It is not about the logs, it is about the issue.