Unable to upgrade Catalyst 9300

[DAVID]

I am trying to upgrade my 9300-48UXM switch stack from 16.12.4 to 17.03.03.  When I run the install remove inactive I get the following message:

1. install_remove: START Sat May 1 07:25:24 EST 2021
FAILED: install_remove : Cannot perform install remove. Please use 'install commit' after 'install activate'

2. 

RRS9300-North-0#sh install summary
[ Switch 1 2 ] Installed Package(s) Information:
State (St): I - Inactive, U - Activated & Uncommitted,
C - Activated & Committed, D - Deactivated & Uncommitted
--------------------------------------------------------------------------------
Type St Filename/Version
--------------------------------------------------------------------------------
IMG U 16.12.4.0.4480

--------------------------------------------------------------------------------
Auto abort timer: inactive

3. It appears that the current running code is uncommitted but active.

RRS9300-North-0#sh install uncommitted
[ Switch 1 2 ] Uncommitted Package(s) Information:
State (St): I - Inactive, U - Activated & Uncommitted,
C - Activated & Committed, D - Deactivated & Uncommitted
--------------------------------------------------------------------------------
Type St Filename/Version
--------------------------------------------------------------------------------
IMG U 16.12.4.0.4480

To fix the issue do I just run the cmd <install commit>?

[balaji.bandi]

yes, you need to follow the below steps before going further :

Please use 'install commit' after 'install activate'

take the configuration backup out of the box all the time, Device may require to reboot after the upgrade process. so you have configuration backup in case of any issue.

[DAVID]

So you saying that I should run these commands in order?

1. install activate <CR>

2. install commit <CR>

RRS9300-North-0#install activate ?
auto-abort-timer Set the abort timer
file Specify package to activate
issu Force the operation to use issu technique
location Specify location to perform operation. Default is all
profile Specify profile to actiavte
prompt-level Set the prompt level
<cr> <cr>

RRS9300-North-0#install acom
RRS9300-North-0#install com
RRS9300-North-0#install commit ?
<cr> <cr>

RRS9300-North-0#install commit

This should then allow me to run the install remove inactive to prepare to upgrade from 16.12.4 to 17.3.3?

[Leo Laohoo]

Try this command: 

request platform software package install switch all file flash:IOS_filename.bin on-reboot new auto-copy verbose

For more information, read THIS.

IMPORTANT: 

Do not forget to properly read the Release Notes.