07-11-2018 05:29 AM - edited 03-08-2019 03:38 PM
Hi all,
After upgrading 12 of our WS-C2960+48PST-L and WS-C2960+24PC-L switches, they all give the following error and go in a boot loop: Unexpected exception to CPUvector 2000.
The IOS that gave the error is 15.2(2)E7. There were multiple crashlogs generated like the one below:
Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2017 by Cisco Systems, Inc. Compiled Wed 12-Jul-17 15:29 by prod_rel_team Debug Exception (Could be NULL pointer dereference) Exception (0x2000)! SRR0 = 0x01ADE860 SRR1 = 0x00029230 SRR2 = 0x01EAEA28 SRR3 = 0x00029230 ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000 CPU Register Context: Vector = 0x00002000 PC = 0x01EAEA28 MSR = 0x00029230 CR = 0x30335059 LR = 0x0019C9A8 CTR = 0x00000040 XER = 0x80000024 R0 = 0x00000003 R1 = 0x047EBEC0 R2 = 0x00000000 R3 = 0x00000000 R4 = 0x047EBF14 R5 = 0x00000041 R6 = 0x0000C300 R7 = 0x0000003B R8 = 0x002DB400 R9 = 0x02C10000 R10 = 0x02C80000 R11 = 0x02C80000 R12 = 0x00016837 R13 = 0x00110000 R14 = 0x30309035 R15 = 0x00000001 R16 = 0x04880510 R17 = 0x00000DF0 R18 = 0x047EBED4 R19 = 0x00000000 R20 = 0x04812A0E R21 = 0x00000001 R22 = 0x00000001 R23 = 0xFFFFFFFF R24 = 0x047EBF14 R25 = 0x00000000 R26 = 0x047EBF14 R27 = 0x03E8BF78 R28 = 0x00000003 R29 = 0x00000398 R30 = 0x04812A04 R31 = 0x04814148 Stack trace: PC = 0x01EAEA28, SP = 0x047EBEC0 Frame 00: SP = 0x047EC058 PC = 0x0019C8C0 Frame 01: SP = 0x047EC118 PC = 0x001D0A60 Frame 02: SP = 0x047EC200 PC = 0x0019100C Frame 03: SP = 0x047EC208 PC = 0x01BC2670 Frame 04: SP = 0x00000000 PC = 0x01BBE9F0
I booted some of the switches again with the 15.2(2)E6 IOS and they boot and work like they should.
Do I have to downgrade all the switches again or is there another reason for the previous error?
Regards
Vincent
Solved! Go to Solution.
07-12-2018 04:41 AM
I opened a Cisco TAC case for this problem and it looked that the switch hits bug CSCvf46629.
If the switch is configured in VTP mode server or client with VTP version 2, the 15.2(2)E7 IOS keeps on crashing and boots over and over again.
An easy workaround is placing the switch in VTP transparent mode or upgrading to IOS 15.2(4)E6 or 15.2(6)E1. In those releases the bug is confirmed to be fixed.
07-12-2018 12:34 AM
07-12-2018 04:41 AM
I opened a Cisco TAC case for this problem and it looked that the switch hits bug CSCvf46629.
If the switch is configured in VTP mode server or client with VTP version 2, the 15.2(2)E7 IOS keeps on crashing and boots over and over again.
An easy workaround is placing the switch in VTP transparent mode or upgrading to IOS 15.2(4)E6 or 15.2(6)E1. In those releases the bug is confirmed to be fixed.
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