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Unexpected exception to CPUvector 2000 after upgrading

vincent.vriends
Level 1
Level 1

Hi all,

 

After upgrading 12 of our WS-C2960+48PST-L and WS-C2960+24PC-L switches, they all give the following error and go in a boot loop: Unexpected exception to CPUvector 2000.

The IOS that gave the error is 15.2(2)E7. There were multiple crashlogs generated like the one below:

 

Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Wed 12-Jul-17 15:29 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

SRR0 = 0x01ADE860  SRR1 = 0x00029230  SRR2 = 0x01EAEA28  SRR3 = 0x00029230
ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x84000000  DBSR = 0x01000000

CPU Register Context:
Vector = 0x00002000  PC = 0x01EAEA28  MSR = 0x00029230  CR = 0x30335059
LR = 0x0019C9A8  CTR = 0x00000040  XER = 0x80000024
R0 = 0x00000003  R1 = 0x047EBEC0  R2 = 0x00000000  R3 = 0x00000000
R4 = 0x047EBF14  R5 = 0x00000041  R6 = 0x0000C300  R7 = 0x0000003B
R8 = 0x002DB400  R9 = 0x02C10000  R10 = 0x02C80000  R11 = 0x02C80000
R12 = 0x00016837  R13 = 0x00110000  R14 = 0x30309035  R15 = 0x00000001
R16 = 0x04880510  R17 = 0x00000DF0  R18 = 0x047EBED4  R19 = 0x00000000
R20 = 0x04812A0E  R21 = 0x00000001  R22 = 0x00000001  R23 = 0xFFFFFFFF
R24 = 0x047EBF14  R25 = 0x00000000  R26 = 0x047EBF14  R27 = 0x03E8BF78
R28 = 0x00000003  R29 = 0x00000398  R30 = 0x04812A04  R31 = 0x04814148

Stack trace:
PC = 0x01EAEA28, SP = 0x047EBEC0
Frame 00: SP = 0x047EC058    PC = 0x0019C8C0
Frame 01: SP = 0x047EC118    PC = 0x001D0A60
Frame 02: SP = 0x047EC200    PC = 0x0019100C
Frame 03: SP = 0x047EC208    PC = 0x01BC2670
Frame 04: SP = 0x00000000    PC = 0x01BBE9F0

I booted some of the switches again with the 15.2(2)E6 IOS and they boot and work like they should.

 

Do I have to downgrade all the switches again or is there another reason for the previous error?

 

Regards

Vincent

1 Accepted Solution

Accepted Solutions

vincent.vriends
Level 1
Level 1

I opened a Cisco TAC case for this problem and it looked that the switch hits bug CSCvf46629.

If the switch is configured in VTP mode server or client with VTP version 2, the 15.2(2)E7 IOS keeps on crashing and boots over and over again.

 

An easy workaround is placing the switch in VTP transparent mode or upgrading to IOS 15.2(4)E6 or 15.2(6)E1. In those releases the bug is confirmed to be fixed.

View solution in original post

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame
Avoid using 15.2(2)E7. A lot of people are seeing "weirdness" with this version.

vincent.vriends
Level 1
Level 1

I opened a Cisco TAC case for this problem and it looked that the switch hits bug CSCvf46629.

If the switch is configured in VTP mode server or client with VTP version 2, the 15.2(2)E7 IOS keeps on crashing and boots over and over again.

 

An easy workaround is placing the switch in VTP transparent mode or upgrading to IOS 15.2(4)E6 or 15.2(6)E1. In those releases the bug is confirmed to be fixed.

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