Solved: upgrading a 3560x to ip services

ejrgensen · ‎10-13-2012

Hey

It would be so easy but failed to upgrade 3560X switch to ip services

licence is bought and paid for

mail and log from the CLI and tftp server attached

Can a kind and wise person say what is wrong?

Peter Paluch · ‎10-13-2012

Hello,

The logs from the TFTP server suggests that the TFTP server was, for whatever reason, unable to open the requested file. This may be caused by several reasons: the file is not stored in the mentioned location or has a different name; its access rights do not allow the TFTP server to read it; the filename is too long and the TFTP server is unable to process it.

I suggest double-checking if the access privileges of the license file and all directories up to the C:\ allow the TFTP server to access the file. I also recommend renaming the license file to something short, using the 8.3 convention, for example, "license.lic" - and then retry downloading it.

Please keep us informed!

Best regards,

Peter

View solution in original post

Peter Paluch · ‎10-13-2012

Erik,

Hmmm... Do you have a Cisco partner that provides you with support? Definitely, this should be solved by him. He should have told you immediately that you need a universal image along with the license.

Unfortunately, I am not sure I can help further here.

Best regards,

Peter

View solution in original post

Peter Paluch · ‎10-13-2012

Hello,

The logs from the TFTP server suggests that the TFTP server was, for whatever reason, unable to open the requested file. This may be caused by several reasons: the file is not stored in the mentioned location or has a different name; its access rights do not allow the TFTP server to read it; the filename is too long and the TFTP server is unable to process it.

I suggest double-checking if the access privileges of the license file and all directories up to the C:\ allow the TFTP server to access the file. I also recommend renaming the license file to something short, using the 8.3 convention, for example, "license.lic" - and then retry downloading it.

Please keep us informed!

Best regards,

Peter

ejrgensen · ‎10-13-2012

Hey Peter, - it was very usefull,- it was a problem with the tftp server

I have now a problem for activating the ip services, it still start up with ip base after reload

Switch#sh license file

License Store: Primary License Storage

Store Index: 0

License: 11 ipbase 1.0 LONG NORMAL STANDALONE EXCL INFINITE_KEYS INFINITE_

KEYS NEVER NEVER NiL SLM_CODE CL_ND_LCK NiL *1WZREP7MNAFXPLG400 N

iL NiL NiL 5_MINS WS-C3560X-24T-SFDO1424P13M<

/SN> NH0w2AF4IxqGy9i5WUBpfFABTCM9mqz:R1zd1fpdLIVAv3Xuku3JBw

hquYre79nQL7vA:rM41JGbgXg2Dp,eLf3SKlmQDcxxaafBqDOucAwYLOSkuMM7SXJ

3R111111111L1$AQEBIf8B//9n8ALSWIa7ivyJKY7J432xvY+5pQkaj5+V71

SDOSH+/0c+wbvfcTjmNR744ytZ2yhHebPkGlARtYd1UQO7GJ3KnufZ9oZ6JdFniDf

5HrQ8DrXdpCz5RgZE+y8fbN200xiXA5cB3fwcJqoPIFZm2HmD1qFfsyTAzuio66t6

Xk5y8xo1lbVhvoh/FZfy5iRY3oE=

Comment:

Hash: u7i6zThQjxd2TSI9iVTo2QPWusg=

Store Index: 1

License: 11 ipservices 1.0 LONG NORMAL STANDALONE EXCL INFINITE_KEYS INFIN

ITE_KEYS NEVER NEVER NiL SLM_CODE CL_ND_LCK NiL *1WZREP7MNAFXPLG4

00 NiL NiL NiL 5_MINS WS-C3560X-24T-SFDO1424P

13M jkEm4MO4zN7RTpPoecR6f5wDQhlltrXpPMeXevZ3YZfv3xeF8B

Kr8rNcoNGrjfPR3m,ezKZ8UZIc,X9LFjnTnWLDfC76LcCCt996nE8mxZpP3EFdxB1

XKvlS6h5FBbq:VU36$AQEBIf8B///r9/iFC5SHZJAiqKbD+L5o5Xw2iWQ5Tu

RuCzEvBBgnjkG4qcEukmztB0bK5FsOuptHebPkGlARtYd1UQO7GJ3KnufZ9oZ6JdF

niDf5HrQ8DrXdpCz5RgZE+y8fbN200xiXA5cB3fwcJqoPIFZm2HmD1qFfsyTAzuio

66t6Xk5y8xo1lbVhvoh/FZfy5iRY3oE=

Comment:

Hash: DpLshBQrNq1kD/l6q8ucYofYxBw=

Switch#sh lice

Switch#sh license status

License Type Supported

permanent Non-expiring node locked license

License Operation Supported

install Install license

clear Clear license

annotate Comment license

save Save license

revoke Revoke license

call-home License call-home

Call-home Operation Supported

show pak Display license pak via call-home

install Install license via call-home

revoke Revoke license via call-home

resend Fetch license via call-home

Device status

Device Credential type: DEVICE

Device Credential Verification: PASS

Rehost Type: DC_OR_IC

SWIFT url status

Swift URL set to default value : https://tools.cisco.com/SWIFT/Licensing

Switch#

Peter Paluch · ‎10-13-2012

Hello,

Thank you for letting me know!

I wonder - have you actually activated the license after downloading the file? The command should be:

license install flash: filename

If you did and it did not help, can you try it again and post the output here? To be honest, I am not sure about the whitespace between the flash: and the filename - try the command both with and without it.

Best regards,

Peter

ejrgensen · ‎10-13-2012

Hey Peter

Switch#license install flash:?

flash:FDO1424P13M_20121012080527015.lic flash:c3560e-ipbasek9-mz.122-55.SE3

flash:config.text flash:multiple-fs

flash:private-config.text flash:vlan.dat

Switch#license install flash:FDO1424P13M_20121012080527015.lic

Installing licenses from "flash:FDO1424P13M_20121012080527015.lic"

Installing...Feature:ipservices...Skipped:Duplicate

0/1 licenses were successfully installed

1/1 licenses were existing licenses

0/1 licenses were failed to install

Switch#

Peter Paluch · ‎10-13-2012

Hello,

Interesting. What do the show license all and show license feature commands say?

Best regards,

Peter

ejrgensen · ‎10-13-2012

Hey Peter, - I'm glad you help

Switch#sh license all
License Store: Primary License Storage
StoreIndex: 0   Feature: ipbase                            Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Priority: Medium
        License Count: Non-Counted

StoreIndex: 1   Feature: ipservices                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Priority: Medium
        License Count: Non-Counted

Switch#sh lic
Switch#sh license feat
Switch#sh license feature
Feature name             Enforcement Evaluation Clear Allowed Enabled
ipservices               yes          no          yes            yes
ipbase                   yes          no          yes            no
lanbase                  no           no          yes            no

Switch#

Peter Paluch · ‎10-13-2012

Hello,

According to this output, the IPServices license is installed and active. Why do you believe you are still running IPBase?

Best regards,

Peter

ejrgensen · ‎10-13-2012

after reload

Switch#sh ver

Cisco IOS Software, C3560E Software (C3560E-IPBASEK9-M), Version 12.2(55)SE3, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 05-May-11 15:56 by prod_rel_team

Image text-base: 0x00003000, data-base: 0x02800000

ROM: Bootstrap program is C3560E boot loader

BOOTLDR: C3560E Boot Loader (C3560X-HBOOT-M) Version 12.2(53r)SE1, RELEASE SOFTWARE (fc1)

Switch uptime is 11 minutes

System returned to ROM by power-on

System image file is "flash:/c3560e-ipbasek9-mz.122-55.SE3/c3560e-ipbasek9-mz.122-55.SE3.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

License Level: ipservices

License Type: Permanent

Next reload license Level: ipservices

cisco WS-C3560X-24 (PowerPC405) processor (revision A0) with 262144K bytes of memory.

Processor board ID FDO1424P13M

Last reset from power-on

1 Virtual Ethernet interface

1 FastEthernet interface

28 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : D4:8C:B5:7A:67:80

Motherboard assembly number : 73-12554-05

Motherboard serial number : FDO16241EMM

Model revision number : A0

Motherboard revision number : C0

Model number : WS-C3560X-24T-S

Daughterboard assembly number : 800-32786-01

Daughterboard serial number : FDO16241235

System serial number : FDO1424P13M

Top Assembly Part Number : 800-31331-02

Top Assembly Revision Number : E0

Version ID : V02

CLEI Code Number : COMJU00ARB

Hardware Board Revision Number : 0x03

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

* 1 30 WS-C3560X-24 12.2(55)SE3 C3560E-IPBASEK9-M

Configuration register is 0xF

Switch#

And is not able to made vrf config

Switch(config)#ip vrf VRF2796
^
% Invalid input detected at '^' marker.

Switch(config)#

Regards Erik

Peter Paluch · ‎10-13-2012

Hi Erik,

Umm, I think that the header of the output is confusing and that you are in fact running the IPServices already, as also confirmed by the other output here:

License Level: ipservices

License Type: Permanent

Next reload license Level: ipservices

However, it may be necessary to activate IP routing before actually implementing VRFs. Did you enter the ip routing global configuration command before trying to define VRFs?

Best regards,

Peter

ejrgensen · ‎10-13-2012

Hey Peter again

I have done that

Switch(config)#ip routing
Switch(config)#ip vrf VRF2796
^
% Invalid input detected at '^' marker.

Switch(config)

regards erik

Peter Paluch · ‎10-13-2012

Hello Erik,

Hmmm... and what SDM template are you running? Can you try either routing or dual-ipv4-and-ipv6 default? See this document for more information.

http://www.cisco.com/en/US/docs/switches/lan/catalyst3750e_3560e/software/release/12.2_55_se/configuration/guide/swsdm.html

Best regards,

Peter

Peter Paluch · ‎10-13-2012

Erik,

Wait. I know what's going on. You have an image that physically does not contain the IP Services features. Although it accepts licenses, it does not have the requested features built in. You need to download and install the

c3560e-universalk9-mz.122-55.SE3.bin image - that one coupled with the license you have will unlock the requested functionality.

I apologize for being so blind!

Best regards,

Peter

ejrgensen · ‎10-13-2012

OK Peter, -I will try that right now

ejrgensen · ‎10-13-2012

Now I have bought software for around $ 2000, so more is required

What can I do

Service Contract Required

	Cisco service contract information indicates you are not authorized to download software for the following product(s):
	Cisco Catalyst 3560X-24T-S Switch