Upgrading Cisco 3850 IOs 16.06.06 to 16.12.09

[gregorydahl]

I am getting the following error message when trying to upgrade a 3850 IOs ver 16.06.06 to 16.12.09

The full command to install IOs: 

Request platform software package install switch all file flash:cat3k_caa-universalk9.16.12.09.SPA.bin new auto-copy

Switch#$l file flash:cat3k_caa-universalk9.16.12.09.SPA.bin new auto-copy
--- Starting install local lock acquisition on switch 2 ---
Finished install local lock acquisition on switch 2

FAILED: Cannot determine list of packages for installation.

*Aug 2 22:13:07.421: %IOSXE-5-PLATFORM: Switch 2 R0/0: Aug 2 22:13:07 provision.sh: %INSTALL-5-OPERATION_START_INFO: Started install package flash:cat3k_caa-universalk9.16.12.09.SPA.bin
*Aug 2 22:13:08.104: %IOSXE-3-PLATFORM: Switch 2 R0/0: Aug 2 22:13:08 provision.sh: %INSTALL-3-OPERATION_ERROR_MESSAGE: Failed to install package flash:cat3k_caa-universalk9.16.12.09.SPA.bin, Error: Cannot determine list of packages for installation.

[Kasun Bandara]

@gregorydahl hi, can you check if the OS file is not corrupted by verifying the MD5 with cisco download page. also make sure you have enough disk space in switch 2 .

[gregorydahl]

I am upgrading (5) 3850, (4) of them running software IOs 03.06.XX and upgraded with this same file to 16.12.09.  Using the same USB drive for all five.  This fifth 3850 is running 16.06.06 giving me this error, I copied the file to the flash: twice.  I did the software clean with no issue.  If the storage space was the issue I would think the error message was referring to storage space.

[shambhu.kumar]

What's your current running mode ? Is it Install mode or Bundle mode.
Can you share,

sh ver | i INSTALL

[gregorydahl]

running 16.06.06, install mode

[shambhu.kumar · Accepted solution]

starting with 16.9.x Smart Licensing model is introduced.

Please try this
Switch(config)#no boot system
Switch(config)#boot system flash:packages.conf

show boot , it should point to packages.conf

Request platform software package install switch all file flash:cat3k_caa-universalk9.16.12.09.SPA.bin new auto-copy force

[gregorydahl · Accepted solution]

Thank you, this worked.  Switch software was updated and stacked to the second switch.