Upgrading Firmware Catalyst 9500

[mramj499]

Trying to do an upgrade on firmware for a Catalyst 9500 from 16.12.04 to newer 17.1.1.  Using this article for guidance: https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9500/software/release/16-12/release_notes/ol-16-12-9500.html

The article mentions doing a "request platform software package clean" command.  However, my switch doesn't have that command available at all.  Not sure how to proceed.  Any advice is appreciated.

HQN-C9500#request platform software ?
cflow Request cflow code coverage actions
crft Request CRFT actions
factory-license customer ordered license level and base apcount
iox-manager IOx Manager
license CSL Software license
process Request process actions
python Request a python interactive shell
shell Request shell actions
system Request system actions
trace Request trace actions
vty Request vty actions
yang-management YANG management

[balaji.bandi]

If that command not available :

1. Look what mode the switch installed - bundle or install mode ( show version and show boot - will guide you)

2. that clean up command used so you can clean the files to free the flash so you can install new IOS XE ( you can post output of dir flash: )

is this part of SVL or Standalone Device ?

IOS XE 17.1.1 is quite old, suggest to look for upgrade to 17.9.4a cisco recomended one.

read the release notes and upgrade steps :

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9500/software/release/17-9/release_notes/ol-17-9-9500.html

[Leo Laohoo]

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@mramj499 wrote:
The article mentions doing a "request platform software package clean" command.  However, my switch doesn't have that command available at all. 

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Try the command "install remove inactive". 

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@mramj499 wrote:
upgrade on firmware for a Catalyst 9500 from 16.12.04 to newer 17.1.1

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17.1.1 is one of the worse choices of version to upgrade to.  And TAC should not be giving this sort of recommendation unless they want the 9500 to be crashing most of the time.